Wells Fargo Bank at 1910 W Main St in Alhambra receives mixed reviews. Customer service is frequently described as great, very good, attentive, helpful, professional, and nice, with specific staff members noted for going over and beyond to provide genuine help. Customers report feeling satisfied and grateful for this service, especially when settling issues or completing transactions. However, significant criticisms are noted. The service is often slow, with long lines and waits frequently over 10 minutes, particularly around noon. The inside has been remodeled and looks really nice, but there is sometimes no A/C, making it too hot. Policies are a common frustration; the bank overdrafts accounts and charges fees, which many believe should be eliminated. Tellers sometimes limit services, like providing only one roll of quarters, and suggest things without being asked. Some customers feel the bank could be better by offering amenities like waters and candies during long waits.
