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January 2024 by Amy L.
Pretty averaging banking experience here. Although there is plenty of parking at this location, it's kind of ridiculous how long the lines are. Came here on Jan 2 so right after the new year and it was packed with long lines and only 2 bank tellers. We wanted to take out all the money and close out a bank account but we were only able to take out the money. In order to close out a bank account, we had to sit down with someone and they had to do it. They also requested that we made an appointment but when I looked online, there weren't any appointments until 1.5 - 2 weeks out. With other banks like Citibank, we were able to do this transaction with the bank teller but I guess the policy is different at Wells Fargo. Overall, I wish management knew that post holidays, it would be busy so they should staff more people. Wells Fargo is just an okay bank to me even though I have been banking with them since I was 17.
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September 2023 by Mary G.
This bank it's terrible !!! looks like employees dont want to work not even the manager tries helping SUPER SLOWWWWW!! Dont come here not recommend
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August 2023 by Key C.
Both atms outside have no cash, 1 teller and 15 people in line, this ain't Wells Fargo this a nix check cashing with horses on the wall I don't know why I keep coming here...fuck this bank
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December 2022 by Tad K.
Sigh. i hate the Monterey Park location on Atlantic. always a line, few tellers open and no one who gives a darn. so i thought i'd try this branch. it's 2pm on a Wednesday. 8 in line. two tellers open. zero movement for 10 minutes. three people in operations one scrolling on his phone. no acknowledgment of now 10 in line. i hate banks these days.
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November 2022 by Joaquin L.
I tried to call this branch on Thursday. No one picked up. I then drove 30 minutes to go to this branch and found out that it was closed. No reason given.I did the same thing yesterday. Called and again no answer. I drove over there and then found out it was being closed for renovation. Question to management - why can't you leave a voice mail or let clients know that your branch is closed?
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July 2022 by Ernesto R.
I ordered currency at Wells Fargo in Alhambra. I was told it would be available for pick up by the 13th. I go at 2pm and they say I will get a call before 5 since they were waiting on FedEx. I receive an email at 8:17pm that my currency has been shipped and will arrive by 4:30PM on the 14th! Why the f*** would I need it once I'm on the plane! So upsetting!
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July 2022 by Paul D.
Worst customer service I've ever experienced. Three times last month I literally "ask the manager "to put more tellers at the windows, seeing there were 16 people waiting in line. But NOT once did she even act on it. This bank needs a lot more training on customer services and New management
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May 2022 by M. D.
You can see the two star rating for this bank and it really speaks for itself. The experience at this branch is super shot. No sort of management working the line or managing wait times and the tellers seemed like their forced to be there and could care less about providing any sort of solutions the tellers are just ATMs you can talk to. The worst part is Wells Fargo customer care sends you to the branch for services that when in store they don't offer.
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February 2022 by Nanette L.
I have never been inside. Just at the ATM outside. Plenty of parking. I have not encountered crime here before.
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September 2021 by Juan P
They offer good fast friendly service thank you.
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July 2021 by Jessica S.
Teller was talking supremely loud about the quantity that my dad was going to put in the bank!?
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July 2021 by Juan Picazo
They offer good fast friendly service thank you.
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April 2021 by Amanda Angelica Ruiz
Wells Fargo are thief's they allowed my bank account to get hacked for over $2,000 during the pandemic told me there is nothing they can do about it they won’t closed my bank account they stole my stimulus check my account is still being hacked but the bank won’t do anything about it