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April 2024 by Monica R.
Whatever you do, don't take your pets here. I took my two miniature Yorkies for nail trimming, grooming and a wash. Their nails were cut so poorly the crate was covered in blood. My dogs were terrified and I will never bring them back to this place again.
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January 2024 by Gloria O.
This place makes so many mistakes rushes and the hood rat in front OMG. They ruined my dogs hair and the owner stood there staring oblivious to the whole thing. She cut my dog and ruined my sisters 2 dogs as well. NEVER GO they don't understand english or Spanish. They leave their baby infant asleep by the BATHROOM where anyone can snatch her from the back.STUPIDEST PPL EVER! Isnt that a crime?
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November 2023 by Damien H.
Great service Just got my dog groomed Leslie and Mateo helped so much highly recommend l.
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October 2023 by alexis guevara
I like how Leslie take my dog Toffee in when I call her in she is very sweet
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July 2023 by Heather Smith
I used to love coming here when I was younger, so I came a few days ago with my bf. Employees were really unwelcoming and rude.. I had asked if they still sold puppies and kittens and the guy just shrugged.. like, you don't know? Please, hire better employees. Overall I love their setups and their reptiles
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July 2023 by Tina Chen
Service has gone downhill. My bf had called to make appointment for Monday like they had asked and when he arrived Leslie mentioned that she didn't like my review and showed him my Yelp review.Would've appreciated if they had the courtesy to tell us then and there that they're not able to provide service anymore instead of allowing him to make an appointment and then refusing service once he arrives. Apparently they don't respect people's time.It's absolutely her right to refuse service but why waste his time. He had to take PTO on a weekday and drove from LA to be turned away.Instead of trying to remediate the situation and earn a better review she rather cut ties. I understand that she can't get any scratches due to her current condition so I'm not blaming her in any way just that the situation was handled poorly.
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June 2023 by M R
Very quick and inexpensive price for nail clipping. Groomer calmed my nervous Chihuahua.
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May 2023 by Jodie A.
groomer sucksrude and full of excuses..my pet tramatizedas well as me...
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April 2023 by Jeannette Alvarado
Very professional. Excellent customer service.
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March 2023 by Icabob B.
I brought my dog here because he needed a haircut and a bath. I specifically said "that I only want half an inch to be taken off." His hair was about 3 and a 1/2 to 4" long . Instead of listening they completely chopped his hair off and shaved him bald even though it was specifically said not to appear also with his face they didn't leave any hair under his mouth it almost looks like his jaw is missing. When I talked to the woman who groomed him she did not want to take ownership of her mistake did not want to offer a refund or anything. All she kept saying was "What you want? We don't offer refunds." And she hung up on me when I asked for her name. Also while your pet weighs they are in a dark room in a cage. Take your pet elsewhere. $50 for a crap cut and $15 for antifungal shampoo bath. Trash
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December 2022 by Eddie Padilla
Great place with great prices. The staff is very helpful and knows how to take care of the animals. Would recommend them for any service.
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December 2022 by Alex Tseng
I went there and try to buy a hamster. Staff there were friendly and helpful. And the price of their hamster was very cheap and reasonable! Got a super small baby hamster from them! I love this little one so much!
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December 2022 by Johnny E.
First time here as we desperately needed superworms. We found dubias as well and they looked clean and healthy. The staff was friendly and accommodating. The pets looked in great shape and cared for unlike the horrors I have seen at reptile stores in La Habra. Don't think we will ever be back as this is not in our area but if we lived in Alhambra it would definitely be the "go to" place for feeders and etc.
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November 2022 by Sara I.
I originally came here to check out their rabbit boarding set up, as I need to place my rabbit somewhere for a bit while I travel. After checking out the mediocre space available (3x4 glass cage with little ventilation) I walked over to the small animal section of the store. They had a pretty reasonable selection of hay, toys, and food, but upon turning around I discovered firsthand animal cruelty. This poor guinea pig for sale at their shop was matted with urine and feces on its bottom, with very little water, and forced to walk in urine soaked bedding. That was a complete and utter turn off. I get that many people may think "oh but it's just a guinea pig" well it is still a creature that deserves humane treatment. The pictures I am posting don't do this poor baby justice.
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October 2022 by Gabriela Uribe
Not sure why your website states open till 5pm and yet pet store is closed by 3pm, I've come by on a Sunday as well and pet store is closed before 3pm. Other than the inconvenience of driving to your establishment just to be closed before 5pm, the two younger gents are very nice and attentive.
