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March 2024 by Steve Stone
I called from the Hospital. they had my. Rx's. ready.I drove over and got them
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December 2023 by Henry Moran
CVS needs to hire more pharmacists. They are backed up and don’t have enough personnel to operate the drive thru.
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September 2023 by Sean M.
Look at these reviews. CVS has some of the worst reviews and ratings. What has happened to this retain chain???? Are they simply unconcerned with customer feedback and experiences?One of the worst run pharmacy's I've seen. Particularly the drive-through. They close the drive thru during lunch for about 90 mins beginning I believe at 12:30PM. I rushed to get there and arrived at 12: 28 and they refused to help me because they were about to go to lunch. Mind you I was there on-time and my RX was already filled. I asked for the manager, Shannon, and she told me in short that it was inconsiderate of me to show up before lunch and ask for my RX. She said they usually start closing up about 15 mins before lunch and that they generally don't like to help customers at that time. I asked her where on earth they had posted or informed their customers of this and she admitted it was not posted. I told her that maybe they should clearly POST this useful information so that customer like myself dont waste their time time driving to arrive in-time just to be turned away. Yes its best to arrive earlier but thats not the point. IF your hours say you take lunch at 12:30 (which is strange that they all have to go go lunch at the same time) then that means you SHOULD BE THERE TO SERVE YOUR CUSTOMERS UNTIL 12:30 PERIOD!!! Shannon was unprofessional, unreasonable for dismissing a very reasonable point, was offensive by calling me inconsiderate, and very unskilled in dealing with customer issues. Her behavior was NOT befitting of a manager or pharmacist.
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September 2023 by Blanca C.
Came to purchase something 9/9/23 was rang up by Isabella who has 0 costumer service skills her face even showed she doesn't. My son mentioned something to her and she completely ignored him. Makes a person not even want to return. Terrible.
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August 2023 by Jess H.
Beware!!!!! The staff sign you up for their carepass without letting you know and then they tell you they have a no refund policy.
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July 2023 by Eddi K.
Didn't receive the price I was quoted from the insurance and was told they have, which the pharmacy lady said "if I give the discount, you will not return it right" I said yes but she still refused and giving round bout excuses. Also was never told or return policy as anywhere!
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April 2023 by Marisa M.
Terrible service! They've gone from bad to worse. Have been in line on the drive for more than 30 minutes and there were only 2 cars ahead of me. This has been happening lately a lot more often than ever!!!
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March 2023 by D Dub
Poorly managed, they have a 2/5 rating on yelp for good reason.
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January 2023 by Claire Cruz
daniel and jesse were great! thank y’all so much!!
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December 2022 by Tim From L.A.
I love CVS.
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October 2022 by Ernie A.
I switched to this location because they have a drive up window for prescriptions.I regret transferring all my prescriptions, I have a lot. This location doesn't seem well managed. It closes down entirely for half an hour every day so the pharmacist can go to lunch. During that time you can't pick up a prescription, the drive up window is closed and the phone will not be answered.I was there today Monday and there was only one tech dispensing prescriptions, working the drive up window and serving customers inside the pharmacy. I've never seen more than one person serving the public.Today there were a lot of people inside lined up for senior flu shots, but this location doesn't have a separate private room for vaccinations. They put up a flimsy partition which I had to go around to see the over the counter products I needed. I was forced to invade the privacy of the person getting a vaccination.I wanted to buy a few pairs of reading glasses, but they only had 1 to 2 power, nothing higher. Totally useless for me. This was the middle of the day, not late night, when there should be full coverage. Totally incompetent management.
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August 2022 by Google user
Hands down, the best pharmacy we’ve ever used. This is our 7th year with this pharmacy and they have gone above and beyond to help us with with countless prescription/doctor/insurance company issues. They’re always kind and helpful, even when there’s a huge line of people behind me. Having dealt with other pharmacies in my lifetime in addition to making calls for my parents’ local CVS, I know that this crew of pharmacists and techs is unique and special. Even now, as my husband and I are in the thick of our first bout with Covid, they have patiently helped acquire tests, medications and even left a friendly note on our bag. Thank you!!!
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July 2022 by Haiyen Chin Sawyers
Hands down, the best pharmacy we’ve ever used. This is our 7th year with this pharmacy and they have gone above and beyond to help us with with countless prescription/doctor/insurance company issues. They’re always kind and helpful, even when there’s a huge line of people behind me. Having dealt with other pharmacies in my lifetime in addition to making calls for my parents’ local CVS, I know that this crew of pharmacists and techs is unique and special.Even now, as my husband and I are in the thick of our first bout with Covid, they have patiently helped acquire tests, medications and even left a friendly note on our bag.Thank you!!!
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May 2022 by Nono W.
I suffered from a reactive airway disorder where I could cough all night without breaks. My doctor prescribed a cough syrup with codeine to help me rest at night. After losing sleep for a few days, I arrived at the pharmacy with a prescription, finally with some hope to rest better at night to continue battle with my sickness. The staff here told me heartlessly, "we don't have this in stock. Wait until next week." Hope shattered. I realize at that moment how vulnerable we can be when we are sick and desperately need help. It's 4 pm on Friday. Everywhere is about to close. I have about 1 hour left before sinking into the hopeless ocean of suffering an entire weekend without any help. I begged them to help me, either call doctor's office, or to look up some stores that might have this medication. I started calling myself as well. Time is running out. I can't do this alone. Other pharmacies don't typically help with controlled substance for brand new patients. I have been a patient here for over a decade, and I have a legit cough with proof of medication over the years. The staff here impatiently told me, "I have been very patient with you already. I told you no. A No is a no." They said they can't help look up anything because this is a controlled substance. No matter how I explain my situation, I'm met with a cold stone tone that basically says "you deal with it. Nothing we can do"In my desperate efforts of calling other pharmacies, thankfully I encountered someone who is compassionate enough to help me with it and pointed me to a pharmacy store that has it. I quickly called my doctor's office and had him resend the prescription. This compassionate pharmacist explained to me that pharmacies generally don't like to fill controlled substance or look up another pharmacy because of the risks associate with controlled substances. But there are different level of risks. A cough syrup with codeine to help a suffering patient get some rest, especially when the patient has been a regular patient and has a responsible history of managing medication and a legit medical reason for it, plus the doctor's office will have to resend the prescription (the prescription cannot be transferred) all indicate this is much needed help for patients with very minimal risks. Words cannot describe my disappointment and anger when the staff shut the window and left. I understand this might be a systemic problem rather than individual. We are all so vulnerable when we are in need of medical attention. We deserve to be treated with respect and care in those moments. If you are looking for a pharmacy that takes care of you in this way, Lotus Pharmacy in San Gabriel is a hidden gem. The owner really takes care of his patients with understanding and empathy.
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May 2022 by Angie T.
This pharmacy is the worst compare to other around . My prescription has 4 orders but they only give me 2 and didn't tell me why they didn't put the other 2 medicine.Called in and the Pharmacist told me the insurance won't cover .If my insurance won't cover you suppose to let me know so I can pay for it . Luckily that I still remember my dr told me there will be 4 typos of medicines Very unprofessional Pharmacy