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March 2024 by Hinata Valerio
I came here to buy glasses and i was told that they only do -12 and not over and i asked the lady if this is for all Costco’s? and she said yes. Come to find out its not! I decided not to take her word for it but instead call other places and monterey park took my prescription in. I do not recommend this place at all !
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September 2023 by Kim Chaewon
incredibly long wait times. barely any workers at a time; maybe 3 or 4.
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August 2023 by N Reyes
Long wait just to get basic information about price of lenses.
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July 2023 by Kitty
Upon request to check two sunglasses, Eric (Costco Alhambra Vision Center) assisted with alacrity. He tightened the screws and polished both pairs like new. I really appreciate his kindness and goodwill towards Costco members like me.
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March 2023 by Julio Oregon
Scheduling an appointment for optical.
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December 2022 by Kenneth R.
The doctor was wonderful and despite waiting a while to order my prescription when It was my turn the worker was extremely helpful! Overall a fantastic experience!
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October 2022 by Yvonne S.
Liz was so helpful and wanted for me to be happy with the comfort & style of my glasses. Liz went over & beyond, I say that not to be nice. Liz was so sweet, encouraging and very so very patient. You need to understand something about me, it's very hard for me to make a solid decision. It's tuff for me, so Liz being so very patient with me made things very pleasant. I went to several Costco's and although everyone was sweet & helpful. Liz has a gift of patience and genuine kindness. I just wanted to give her a big hug & she is a beautiful girl inside and out.
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September 2022 by Gloria Roberts
Great selection of glasses, great prices. Now I feel like an idiot for paying $1,000 for exams and glasses in the past at other retailers.
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June 2022 by Jos S
Optical takes forever! And you still have to take a number and wait.
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November 2021 by Diana G.
Worst experience ever!!!! I went back five times and the prescription for my eyeglasses was still not correct. The supervisor was the absolute worst ever!!! He had a bad attitude and had the nerve to put the blame on me. I can't remember his name I think it may have been Eric. So BEWARE!!!! I will never, ever go back.
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September 2021 by Anthony Y.
I can recommend Costco Optical of Alhambra very highly, not just for selling quality glasses at half of what I twice paid another big retailer the past two years, but for the skill and patience of the sales associate Eric. He was calm and steady, in the midst of the crowd in Costco, getting my chosen frames ready for my orders. I observed that Eric made an effort to deliver for Costco because when I picked up the glasses from another associate a week later, all she did was wishing me a nice day and did not check how well the glasses worked for me. I tried them for two weeks and could not read my cell phone. I returned to Eric. He diagnosed the problem as the tilt of my lens on my face, not the prescription. After his patient adjustments, my glasses worked perfectly. Eric is a real asset to Costco! I cannot be more pleased!
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August 2021 by Cynthia W.
I really want to like this place... because it's Costco, and everyone loves Costco. But omg. The wait is ridiculous. I'm not sure if they are understaffed or what. The only time I'm able to get anything done is if I come right when they open in the morning, and even so, sometimes it's a 20-30 minute wait. Forget about it if you come after 11am or so. The wait is often well over an hour. I have comes waited for over half an hour and left. It's almost impossible to schedule. Once they actually get to you, they are great.
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April 2021 by Carrie B.
Pick up your GODDAMN PHONE!! I have been calling for 2 days straight. I have paid you money for goods and there is no way to leave you a message, I'm expected to drive all the way out there and wait in line just to see if my glasses are ready??!? What the hell is wrong with you?
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March 2021 by Sam V.
$525 $345 $463 $529 $596 What do these numbers have in common? These are quotes I got for eye glasses from Kaiser optical, Warby Parker, and Lens crafters. My final choice was $189.98 for titanium frame and lenses at Costco. Same script (for progressive lenses at all 3 places..) If you need glasses I suggest you go for several estimates before you make a choice. Also ask what the wait time will be, with Costco my wait was less than 7 days. I hear they have a discount for children's glasses. The people in the optical department have always been kind to me, helping with frame adjustments, even when it's not their frame. All good. PS. I did go to Old Focals and Jinns. Old Focals price was in the middle and Jinns would not let me in without an appointment and the fist appointment was 2 weeks away, even tho the store was empty..
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December 2020 by Silvia A.
I love Costco but their optical department doesn't answer their phones. I travel and can't always walk into the store, so I needed to ask a question on contacts. I called a few times and the automated system had me choose my destination, the optical department. Once the phone rang there about a dozen times, it disconnected me. It automatically routed me to the beginning of the automated system again. This happened 4 times when I finally hung up. It's such poor customer service when one is wanting to give them business.