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September 2024 by william manderville
This was a nightmare my truck went in for a maintenance problem and came out worst than it went in for. Now the $2900 has gone up to $47,000.00. I was lied to for the service writer and the mechanic. The service manager is a joke will not return phone call. Now the BAR is involved. Do not use this dealership. You will be disappointed
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August 2024 by 胡勇
The service was so bad. I was promised to wait for five minutes, but after half an hour there was still no one to serve me.
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August 2024 by Nick Li
Disappointed with the service department. Spent over 1500 dollars and the major issue didn't get fixed. The warning light is on as soon as I drove off the lot. Then, the mechanic and service advisor have to guess what the problem is and recommend random service advises after the car is already claimed to be ready for pick up.
No courtesy vehicle is given for services taking longer than 2 days. Was told to coordinate a rental on my own with Chrysler, so I can be reimbursed later.
They don't respond to you once the invoice is paid.
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August 2024 by carlos avila estrada
They are going to lie to you too much to get you a new car, I ruined my credit thanks to this dealer who only lied to me to get a new car.
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August 2024 by Dara Long
If you decide to buy from this place, you should have a mindset that you won't need any further assistance in the future from this location. Because you won't get it. My salesman Edgar and Sales manager Edwin, won't return back your call, nor follow up to give you how to get it resolved on the wrong key that was given to you by them on your brand new car.
After 2 months of purchase, you still don't get the at resolved.
Called in again today and spoke with customer services, he said both people are not there and transferred me to finance manager Albert, got to voicemail. Left voicemail and haven’t heard back.
--------------------- Update: decided to upgrade from 1 star to 3 stars based on below.
After several attempts calling David, the GSM as offered, it went to voicemail and redirected by the staff, yet nothing being resolved.
2 days ago i was in the area for lunch and decided to stop by to see what's up, then a new salesperson was helping and ultimately David came out to help, and he gave me his direct cell phone.
As for manager Edwin, he claimed that he never received my text message nor calls nor voicemail so i had to show him my text message to him.
I was told that someone will call me back in 2 weeks to go get the wrong key they given me, so will see how it goes.
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August 2024 by Diana Rosales
Luis Gomez with the great customer service and Great job selling the car to me and a great deal. I appreciate how attentive he was with me through the whole process. he never gave up. I’m trying to get the best deal. I got it 100% thank you and I definitely highly recommend Luis Gomez has a salesman. And a big thank you too “G” for helping out as well
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August 2024 by Esteban Mendez
Phil is the man. Very helpful and has tons of knowledge. We appreciate him for all his hard work and dedication he has provided us with. Thank you Phil
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August 2024 by Oscar Santos
The star salesman Luis Gómez gave me excellent service, like no other salesman has served me in other dealerships, God bless him
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August 2024 by Luis Esperon
Thank you to Luis Gomez and my guy “G” For great customer service and getting the car that I needed . And give me the best deal possible . The greatest experience I ever had in the dealership . Highly recommend them when you’re looking to shop for a new vehicle.
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August 2024 by Judith Cordero
Excellent Customer service. The best dealership in the whole area. Staff are always polite, friendly and willing to help. My second time returning to purchase a new vehicle. Big shout out to sales Edwin, Mario and the Finance agent . They made it possible for my son to buy his first vehicle. Thank You for all your help!!!??
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August 2024 by Daniela Leal
I loved the attention of Edwin and Christian. They went out of their way to find us a car that suited our needs. In a few hours we were able to leave driving our new car. Congratulations ?
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August 2024 by Psyche
Bravo Alhambra dealership was the absolute worst experience I’ve ever had and deserves 0 stars. ALL of the workers there are incompetent and lazy. I brought my vehicle on Saturday for a KEY FOB issue needing assessed. What I was told was to drop off my vehicle because they are under staffed (for one of their busiest days of the week-Saturday) and they would call me before closing at 5pm. I never got that call so I made a call at 430pm and was told my service guy “Randy” was gone for the day and that I would receive a call first thing Monday morning. That never happened. Monday Tuesday, and Wednesday, I never got a call so I finally made another call Thursday, a whole 4 days later, and was told “Randy” was not working that day. I said to have my car ready for pick up by 10am. When I arrived there were a bunch of well groomed folks giggling and talking at the front counter doing absolutely nothing. I asked for my car to be brought up immediately. I learned that my car was never serviced in 4 days time and I never received a phone call once about an assessment or diagnosis of the key fob. I came to Glendale Dodge and Jeep dealership instead and was greeted right away by professionals and was told they can see me right away and the service will be 1 hour for a new key fob. Bravo, you all wasted my time and lost what could have been a loyal customer. Horrible horrible service!
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August 2024 by The Vega’s
María was the most caring and informative salesman I’ve ever had! was so easy to work with and was able to answer any questions or concerns 10/10 I bought 4 cars from here will be coming back
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August 2024 by Esperanza Vega
Thank you thank you for helping me get my new jeep Maria is one of the best there ask about her I am very happy and I would recommend
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August 2024 by Kasandra Moran
I will definitely make my way back to Bravo! Maria Moran , Kevin & David was so helpful and help me find what I wanted !! 100 recommended
