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October 2023 by John G.
I'll keep this one short, sweet and to the point.- Excellent customer service. - Location is close to several dog parks making it an ideal place to wash your doggies.- Clean and organized pet wash stations with plenty of amenities.- You can get your pet supplies for all types non-humans and human items.- Excellent customer service.
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April 2023 by Pedro Vicente
Nice place for my pet needs whenever I don’t want to drive all the way to Petco. It is a touch more expensive compare to Petco and Amazon.The bath option is nice, especially for my big dog who hates going to the groomer.
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February 2023 by Marti Dion
Small store but knowledgeable staff. Best of all, you buy 3 of one item and get 4th free. And as I explored foods that my allergy-prone pup could eat, found out you can return what doesn't work. You can. Also take food to them to donate tolocal shelters
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January 2023 by Simba G.
At times I wash my dog here. The store is organized. I buy treats and chews here. Buy 3 and get the 4th free. My dog loves the JW Pet® Hol-ee Roller Dog Toy small ball and Chuck-it. I like Kiwi Kitchens and Small Batch foods. There's plenty of quality products. I buy K-9 natural toppers and Instinct Limited Ingredients Salmon at Healthy Spot due Pet Express not selling the products. I also like Primal toppers from here. I usually research products in advance so I know what I'm buying. Pet Express supports animal shelters so I am proud to be a customer. I prefer a smaller store than Petco.
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January 2023 by Sachary A.
I give a 5 to everyone that works here specially to EMILY for her help and kind heart for pets... I first called in to see if I could bring my cat to wash since I was on my way to the vet and he got an accident in his carrier and they said yes absolutely, so I got there and even the ladies who were washing their dogs were really helpful, but Emily went above and beyond to help me clean up the tray, disinfected and make me feel welcome not only me but my cat too because he was in a lot of stress. This is definitely a great place to bring your pets and thank you so much Emily for your hard work and kind heart again.If I could, I would reward you as an employee of the month
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November 2022 by Maria Cervantes
The worst most unhelpful staff of all the pet food expresses. I have gone to Berkeley, Castro valley , Hayward, and Sacramento locations and this is by far the worst.
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September 2022 by Ben Gilling
I won’t shop here anymore because of the amount of times they have been entirely out of small pet hay. Once in a while being out of an item is forgivable- but being out more often than not is failing. Be dependable or be nothing.
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September 2022 by Majestic Fox
Amazing selection of products, and the employees are super nice. Mia was especially helpful with all my questions. Definitely a great place to check out! :)
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September 2022 by Robby “睿博” Cortes
Stopped selling sm_all animal supplies.Would recommend Animal Farm Discount Pet Food on San Pablo Ave. and Cedar St.
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September 2022 by Karl F.
The service here is impeccable and never wavering. They treat your pets as if they were their own.
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August 2022 by Amanda Jung
For anyone who takes the time to read this story I urge you to PLEASE never shop at the Albany ‘Pet Food Express’ location or to do business with ‘Pet Food Express’ again. Please also remember that they are connected to Amazon as well.I purchased a new dog food brand from this location that is almost exclusively available through ‘Pet Food Express’ at the recommendation of my veterinarian. The first one and half weeks of feeding the new food to my dogs went well. However, the new batch of food that I purchased over the weekend at the Albany ‘Pet Food Express’ location left two of my dogs extremely ill to the point where they had to be rushed to the ER for treatment of symptoms which included bloody diarrhea, vomiting, lethargy, loss of appetite and labored breathing. My older dog has currently gone into what the vet believe to be renal failure and it is unknown whether she will pull through after what the vets claim to be caused from “ingesting a toxin or bacteria” in the new food that was purchased from the Albany ‘Pet Food Express.’That said, my review is in no way related to the specific product that I purchased as I have been in direct contact with the manufacturer of this particular food brand who have been very responsive and are working diligently to identity what went awry in their quality control practices leading to the toxic pet food. ‘Pet Food Express,’ on the other hand, took a very defensive and cavalier attitude regarding my concerns.This morning I called to let the manger of the Albany ‘Pet Food Express’ know that I had two dogs who required ER care as a direct result of a product that had been purchased at his location as I felt that it was the responsible thing to do so no other dogs would get sick or potentially die from consuming the same product they are selling at this location. At no time did I request a refund for the product that had poisoned my two dogs nor was I looking for any remuneration for the hefty vet bills I had incurred due to the poisonous product that their establishment had sold to me. I was simply informing them that they had sold me a product that had led to two of my dogs ending up in the ER. The manager’s response was dismissive, accusatory, and downright defiant as he cut me off and spoke over me in order to tell me in no uncertain terms that there was nothing he would do to prevent selling potentially toxic pet food to unsuspecting pet parents at this location. I am astonished that a business who caters to pets would be so callous to the suffering of pets and be so unconcerned about causing further suffering of even more pets in the future.After speaking with the ‘Pet Food Express’ customer service department after calling the store just in case the manager at the Albany ‘Pet Food Express’ was somehow not following company protocol it was made abundantly clear that ‘Pet Food Express’ as a corporation chooses profits over the health and safety of pets which is completely despicable and immoral.As an aside, if you are still not convinced that ‘Pet Food Express’ doesn’t deserve your business, please consider that their entire business model is based on opening up locations near locally owned and operated “mom and pop” pet supply stores in order to drive them out and take over their clientele. This is indeed the case at the Albany ‘Pet Food Express’ which they opened no less than three blocks away from a well-established and really wonderful pet supply store that was an asset to the community and would, without a doubt, have pulled any potential toxic pet food from their shelves immediately without hesitation.My dogs’ health is worth more than the loss of some measly profits. I had hoped that this company would just do the right thing and toss out toxic pet food before it could hurt more pets but they unequivocally do not care about you, your pets, or who they harm in the interest of turning a profit. SHAME on ‘Pet Food Express.’
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August 2022 by Amanda B.
For anyone who takes the time to read this story I urge you to PLEASE never shop at the Albany 'Pet Food Express' location or to do business with 'Pet Food Express' again. Please also remember that they are connected to Amazon as well. I purchased a new dog food brand from this location that is almost exclusively available through 'Pet Food Express' at the recommendation of my veterinarian. The first one and a half weeks of feeding the new food to my dogs went well. However, the new batch of food that I purchased over the weekend at the Albany 'Pet Food Express' location left two of my dogs extremely ill to the point where they had to be rushed to the ER for treatment of symptoms which included bloody diarrhea, vomiting, lethargy, loss of appetite and labored breathing. My older dog currently has a severe case of gastroenteritis and it is unknown whether she will pull through after what the vets claim to be caused from "ingesting a toxin or bacteria" in the new food that was purchased from the Albany 'Pet Food Express.' That said, my review is in no way related to the specific product that I purchased as I have been in direct contact with the manufacturer of this particular food brand who have been very responsive and are working diligently to identity what went awry in their quality control practices leading to the toxic pet food. 'Pet Food Express,' on the other hand, took a very defensive and cavalier attitude regarding my concerns. This morning I called to let the manger of the Albany 'Pet Food Express' know that I had two dogs who required ER care as a direct result of a product that had been purchased at his location as I felt that it was the responsible thing to do so no other dogs would get sick or potentially die from consuming the same product they are selling at this location. At no time did I request a refund for the product that had poisoned my two dogs nor was I looking for any remuneration for the hefty vet bills I had incurred due to the poisonous product that their establishment had sold to me. I was simply informing them that they had sold me a product that had led to two of my dogs ending up in the ER. The manager's response was dismissive, accusatory, and downright defiant as he cut me off and spoke over me in order to tell me in no uncertain terms that there was nothing he would do to prevent selling potentially toxic pet food to unsuspecting pet parents at this location. I am astonished that a business who caters to pets would be so callous to the suffering of pets and be so unconcerned about causing further suffering of even more pets in the future. After speaking with the 'Pet Food Express' customer service department after calling the store just in case the manager at the Albany 'Pet Food Express' was somehow not following company protocol it was made abundantly clear that 'Pet Food Express' as a corporation chooses profits over the health and safety of pets which is completely despicable and immoral. As an aside, if you are still not convinced that 'Pet Food Express' doesn't deserve your business, please consider that their entire business model is based on opening up locations near locally owned and operated "mom and pop" pet supply stores in order to drive them out and take over their clientele. This is indeed the case at the Albany 'Pet Food Express' which they opened no less than three blocks away from a well-established and really wonderful pet supply store that was an asset to the community and would, without a doubt, have pulled any potentially toxic pet food from their shelves immediately without hesitation. My dogs' health is worth more than the loss of some measly profits. I had hoped that this company would just do the right thing and toss out toxic pet food before it could hurt more pets but they unequivocally do not care about you, your pets, or who they harm in the interest of turning a profit. SHAME on 'Pet Food Express.�
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June 2022 by A'Maya Ettien
Pet food express (this location anyway, I haven’t been to others) is really nice. The staff are always very helpful and they have the food that my lovely cat will eat.
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June 2022 by Sandra Distefano
The people working there were knowledgeable and very nice.
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May 2022 by RichS
Not bad, decent supplies, prices ok.Half the staff really nice, other half 20-something eye-rollers even with the most basic of nicely-worded and respectful questions. You know the type.
