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January 2024 by Joel Gendler
Steve was excellent at communicating and working with me to get the car fixed right, the first time.
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January 2024 by Craig W.
I received excellent advice from Steve regarding the repair/replacement of my automatic transmission in my 1998 Subaru Legacy Outback. Steve was very objective and fair with his assessment of my transmission failure. I highly recommend his garage for all transmission repairs.
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January 2024 by A R.
Transmission was slipping. Steve said bring it in. When I did, he identified the leak, told me to leave it overnight. Within a few hours he called me back, told me it was fixed. The cost was barely above the base diagnostic. Transmission back to running smooth. This was my first time here. Steve respected my time, was honest, didn't price gouge. Rare customer service mindset. Couldn't be more satisfied.
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December 2023 by Ashley M.
This place saved me and my Chevy Malibu LT over the summer. They made magic happen when no other shop even blinked in our direction. They charged a fair price for the service the car needed and they gave a run down of what it needed afterwards. Thank you for taking the time to service us. Because of the work you did my husband was able to see his brother before he left (and he'll be gone for over a year).
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November 2023 by Jim Orr
Good. Friendly very professional and helpful I would recommend to everyone
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November 2022 by Remy M.
Beware** stay away from this shop. Steve the long time manager seems trustworthy, only my experience after leaving my car for fluid change was horrible. He test drove my car twice on the freeway, called to ask if I still wanted the transmission serviced, I approved the work to be completed which would cost $500. Friday he called around noon, and began shooting the breeze before explaining what happened to my car. He not closed my hood all the way before taking it on the the third test drive, after I had already approved the work to be done. Upon accelerating onto the freeway, the hood flew up hit the windshield wipers, along with the windshield which smashed & cracked it badly. He informed me that he was swerving as he couldn't see with the hood up, and the entire ordeal scared him so much. Steve then told me he took my car to a body shop, and had a $1400 estimate for repair. At this time he informed me that the body shop pointed out that the inside secondary hood latches had been removed. I knew this was shady having owned the car for eight year's, and also had opened the hood to check all the fluids before dropping the car off to Steve @ GT transmissions. His solution was for me to call my insurance and put in a claim that I was driving the car when this happened. He proceeded to tell me that he would give me my deductible amount, and go ahead and complete the transmission service for my trouble. He did not want to use the shop insurance, saying they would deny the claim cause the latches were missing. Monday morning I went to see the car, there was alot of damage. When he raised the hood which was hard to open, he pointed out where the latches were missing. You could see the fresh imprint of were the latches had been, he removed them to try & justify his mistake (shady). I filed a claim with my insurance, and they are going after the shop for nearly $3,600 worth of damage to my Lexus. I have been without my car for a total of 35 day's, behind Steve's (shop manager) blunder. You have been warned, Beware****
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November 2022 by Rev. Dr. Celestine Fields
Thank you for servicing the transmission on my 2004 BMW. I appreciate your honesty in letting me know the cost, the work you were going to do, and how friendly the former owner was. She makes good coffee. Sorry I talked so much. :)
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June 2022 by Gerry P.
Recently my 5 year old car had a transmission issue. It was towed to General Transmission where Steve checked it out with the news that it needed a complete transmission replacement or repair. This was not good news! Steve was so helpful in making a decision as to keeping the car and making the repairs or selling it. In the end, I made the decision to have Steve replace the transmission. I can't say enough about how supportive and caring Steve and staff were in dealing with my questions and concerns. I found that you can definitely count on a great job, timely repair, and while an expensive repair, a fair competitive market price. Thanks again Steve for your calm and caring personality. Car is running great! Gerry Powers-Ross
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June 2022 by Deb M.
I ran over a curb and could see it caused a fluid leak, but no transmission shops were open during the weekend. By Monday morning the car would not move. I read reviews, and decided that I could trust General Transmissions. When I phoned them and described the problem, they asked if I had a towing service. Had the car towed to GT. It took a day for them to get to it, and then another day to get the manufacturer's part, but they kept in touch with me and kept me informed. The price came in as estimated and I am back in service. Good job! Thank you.
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February 2022 by Larry Davidman
Regular folks grinding out a living doing honest and thorough work at a great price!
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January 2022 by Ashley Smith
Jean keeps this place running smoothly. She's very efficient and they honor all warrantees on work done
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September 2021 by Mario Coello
When I thought I had to spend over $4k on a new transmission, I took my van to General Transmissions to fix it but later Steve called me to let me know all I needed to do was change the axel. General Transmission are honest people and highly recommend their services.
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July 2021 by Dean Burke
Good mechanics. Well administration. Good competitive price. No complaints yet.
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May 2021 by Kaz Z.
My twenty four year old 317K mile transmission finally needed some TLC. I called around and had limited success. Between Covid making parts difficult to source, raising prices, and general reluctance to touch something that old, most shops didn't want to even touch it. I did find a couple of shops willing to do the work, and after talking to Steve I immediately knew General Transmission was the place to go. Steve was straight forward and up front about the repair. He quoted me a price and did the work for the quoted price. We all know how something that old can often surprise you with unexpected challenges, but not in this case. The quoted price was what I paid. Steve kept me updated on the progress and the car was ready on the day he had originally stated. While under the car Steve did find a couple of supports that were broken and offered to replace them for the cost of the parts ($50.00) and true to his word made it happen. I've only had the car for 60 miles of travel, but the transmission is shifting smoothly and I expect to get another couple hundred thousand miles out of it, before finally letting go of the car. 500K or bust!
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September 2020 by M R.
Steve was great! I really appreciated his professional customer service- from the initial phone introduction to meeting him to assess my car's issue, he was sincere & glad to provide his advice. I felt comfortable trusting Steve with his knowledge to understand the options for my car that I just can't let go yet. Thank you!