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January 2024 by Alvin J.
I went to EBP, my go to for paint, this past Friday & Saturday to get some new colors for my living room & hallway. I was initially helped by Danielle who was very helpful in matching up some colors from a vase I brought in. I made my selection & returned on Saturday & was assisted by a tall thin gentlemen (I did'nt get their name) who made up my order promptly. Once I returned home, I realized I bought the wrong sheen. I purchased flat where I needed eggshell. I returned, (an Asian gentlemen) explained the problem & helped me with a great solution. I will continue usung this store & highly recommend them to others. I wish more locations had such outstanding service. ~ALJ
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November 2023 by Andres Miguel Cervantes
Very nice customer service.Great product.
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October 2023 by Robert P.
The customer service and employee knowledge is top notch, always a very positive experience.
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September 2023 by Marissa D.
East Bay Paint Center is doing it right! I went inside of the store for a few paint samples for the entryway, living room, and dining room and was helped immediately by a gentleman who asked if I needed help. It was such an easy process to tell him the colors and they were mixed very quickly. Once I decided on the colors I was able to go to their website and order all of the paint through their website and it was ready in less than 20 minutes! I just had to pull up and they had the order ready to go and helped me load the paint into my car. I definitely would recommend them to anyone because of their spectacular customer service and prompt service. Benjamin Moore is the best paint I've ever used and their colors are the best out on the market. I will definitely be back when it's time to paint the rest of the house. Thank you East Bay Paint Center!
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September 2023 by Piper G.
This Benjamin Moore paint store has excellent customer service. They are super attentive and friendly and knowledgeable. I had an eleven year old dried out specialty mixed paint matched and they mixed until it was right. They were super helpful with painting techniques too. Paint is high quality and lasts long and strong. Needed to cover where a new thermostat was put in.
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August 2023 by Joan B.
Mark, a master color magician, helped me so much today & shared his awesome knowledge with patience & kindness. Thank you, Mark!
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May 2023 by Cornelius Bonner
Made a purchase for 5 gallons of paint. The staff color match and mix paint in under 20 minutes. Great service.
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April 2023 by cristian ozeida
This store has very good workers, very nice and helping right away, Very clean, very organized ? and they are very helpful ?. Ones i call to make orders they are happy to help. Thank you so much for all
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March 2023 by J B.
This has been my go-to place for painting and supplies for a few years; I've used them for all the interior paint and supplies on my home. Today I went in to grab a quick item, and it was a bit slow so I waited a few minutes for a cashier, which I didn't mind. Imagine my surprise though, when after waiting patiently I was completely bypassed so an employee could ring up a male customer first instead. I'm pretty mad at myself for not leaving right then, but I'll make up for it by not returning.
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November 2022 by Claire V.
I had a very unpleasant interaction with Allen (a manager) a few days ago when I brought in a quart of paint that had failed. The can was less than two years old and it failed at the bottom of the can and I lost much of the paint, it created a mess, etc. I brought in the defective can, which had the date and location of purchase on it. As an owner of rental properties who has been painting them in the Bay Area since 1991, I have never had a paint can fail that was stored property. This was stored inside, on a wooden shelf at indoor temperatures (in my closet inside my home). I have not even had cans fail that were stored in my garage on a wooden shelf. He said I needed to store it at least 60 degrees and that the coldness caused the can to fail. Who turns their heater on for their paint cans when they leave their home for the day or when they go out of town? I heat my home put I do not throw my money away heating my paint cans when I am not home. His attitude was frankly arrogant. He was not open to the possibility that the can was in any way less than perfect. I have been coming to East Bay Paint Center since I bought my duplex in Berkeley in 2001 and more frequently since I bought properties in Richmond and El Sobrante. I have always had successful, pleasant experiences at this store until this time.
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October 2022 by Carolyn S.
The customer service was awesome. As soon as I walked in the door, Kaylee came right over and asked if I needed any help. She was so friendly and knowledgeable and make buying the paint a breeze, even when I had to step outside for my impatient child. I wouldn't have believed home improvement projects could be enjoyable, but customer service experiences like this actually make them delightful!
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September 2022 by KLo JoyandGlow
Super knowledgeable and accommodating staff. Very popular with professional painters and homeowners alike. Doesn't get better than here!
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August 2022 by Mark R.
I was referred here by a kitchen cabinetmaker. I wanted some stain(s) to replicate the look of a sample piece of stained and finished American cherry I brought with me. Fast service! The young man spent a lot of time experimenting on my sample and even sanded it to see if the effect of their stain looked similar. Above and beyond service! 5 Stars!
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July 2022 by Lily Hsu-Storaker
Staff are very helpful, friendly and fast. I have a small project and went in for samples and then again for paint and supplies. Each time the service was quick and I didn't have to wait a long time.
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May 2022 by R N.
This store makes paint buying so easy. Went to Home Depot in El Cerrito where I couldn't get anyone to make eye contact, yet alone help me. I came to this store and was helped by Nathan on 1 trip and Mark on another. They gave great advice, were friendly and I was in and out. I will never go anywhere else.