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November 2023 by Benjamin Vishnu Mandell
I’ve only been coming here for 1 year but so far they have been great. No issues whatsoever. My service point of contact has been Alan and he is wonderful.
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October 2023 by Devon Gabriel
Knowledgeable and efficient. Close to Solano Ave and also has a waiting room with wifi. Recommend over Downtown Oakland.
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October 2023 by Susan Francis
Super experience. My needs we met with amazing alacrity!! What sweet, helpful people work there!
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September 2023 by Lindsay Whalin
this service dept told me i needed new brakes, then 2 independent mechanics said they look perfectly good.they told me they drove the car but couldn’t hear the sound that happens constantly but those 2 mechanics heard it, turns out the axle is going.Albany Subarus Service Dept did nothing and charged me over $200 to get my car back in no less a dangerous state than i left it with them.i do not leave bad reviews; sometimes service isn’t great because people make mistakes and have bad days. this seemed deliberate and they responded in a way that made me think they are used to dealing with customers irate at being ripped off. I don’t want others to suffer too.
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September 2023 by Jaci S
Efficient service and process! In and out and no hassle. The only issue would be the email confirmation says the wrong address, it takes you to the dealership. It's a bit inconvenient but not a huge deal.
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August 2023 by Rachel Antrobus
The part were not in stock for a factory defect, they ordered & said they had no cars to loan me while they worked on my car (it’s a car dealership, so that’s confusing). The cashier was unhelpful in working to identify alternatives to me being without a car including saying they couldn’t drive me an extra mile. I’m still on the fence if I will be bringing the car back next time.
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July 2023 by Alexander Schultz
My previous 5-star review unfortunately no longer applies. I purchased my vehicle from Albany Subaru and have a maintenance package including free oil changes, so I’ve come here many times without issue. This time, I called and made an appointment, but the person I spoke with on the phone made a mistake and did not properly put my appointment in their system. Of course, I didn’t find out until I arrived, and after waiting in line for over 20 minutes to check in with an advisor, I was told that because of their mistake, they wouldn’t be able to take care of my vehicle today, so I left. I ended up going elsewhere and paying for the service I needed. If you want to waste your time (and money on bridge tolls, like I had to), then by all means, go here.
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June 2023 by Ryan Lawrence
Staff were incredibly friendly and helpful. No surprises to maintenance and was easy to schedule.
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June 2023 by Bob Fraysse
Best Subaru and best service department. Schedule EXPRESS service, drop off car and then visit Solano Ave eateries
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May 2023 by Chelsea Nichols
Flawless service, this place adds to the value in buying my Subaru. My car is usually done in so little time. It's so insanely easy to get an appointment and people are extremely friendly and communicative.
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May 2023 by Nick Ransohoff
Always friendly and quick. Even honored my maintenance plan past the date (drove a lot less due to covid). Definitely recommend
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April 2023 by Rommel Suratos
The people there are really nice. Today in particular, Peggy was very helpful making doubly sure that my car was safe to drive. It was above and beyond my expectations, and i greatly appreciate the effort and attention to detail.
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February 2023 by minh hoa Ta
Very good customer services and parking was easy. The two dishes I ordered were Mapo Tofu and pan fried string beans. Delicious and reasonable price. Will return for sure!
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February 2023 by D. Schruben
THE BEST auto service I could imagine. Peggy and Aaron have both helped beyond expectations. Peggy replaced an emergency flat tire for my husband when they were busy, as they always are. For good reason. Add us to your CUSTOMERS FOR LIFE!Services: Auto glass repair
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January 2023 by Bill Carpenter
Efficient and cheerful replacement of headlight bulb. A pox on Subaru for serviceability of 2013 Outback headlight bulbs.