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November 2023 by Dana Lawton
This is the sixth Subaru that I have leased with an Albany Subaru. I love this car and IThis is the sixth Subaru that I have leased with an Albany Subaru. I love this car and I love working with everyone at Albany Subaru especially Don Meyers. They are efficient, courteous, personal, and professional. I cannot imagine, going anywhere else, or trusting any other business then Albany Subaru.
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October 2023 by Anthony Grant
Yet another great experience. We recently purchased a used vehicle from Albany Subaru. This is the second time we’ve done business with them in 12 years and the experience was just as good as the first time. We worked with Ricky, he was thorough in showing us the vehicles features. Hopefully Subaru will offer more EVs soon, this will increase the chances of us going back again.
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October 2023 by jk pl (weinavan)
I've reached out to a few dealerships and Albany Subaru gave the BEST deal. Mike was able to give me the best APR that I could get approved for and beat an offer from a nearby dealership. Mike is straight forward and doesn't beat around the bush with sneaky dealer add-ons or fees. They had the car I wanted in stock, came in and was guided through by Dom, signed paperworks with Don and left the dealership!I didn't notice this until I came home but the dealership had protective film on the door handles and edges that came complimentary instead of charging me dealer add-ons.Highly recommend this place!
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October 2023 by James Phillipsen II
I just purchased a 24 Crosstrek from Corey Downer at Albany Subaru. My purchasing experience was flawless and I was able to get the color I wanted.The buying process was smooth and no hard core sales tactics which was refreshing based on my past experiences at car dealerships. If you are considering a Subaru please do yourself a favor and call Albany Subaru and ask for Corey or Mike (Sales Manager). Awesome! 5 Star Experience!
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October 2023 by V.K. I.
Alfredo and the Albany Subaru team made choosing and buying a car painless. Alfredo is kind and he answered every question with ease. The crew was respectful of my budget and they did not try to upsell. I love my new car and I look forward to having my car taken car of at Albany Subaru!
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October 2023 by Jen G.
We had a great experience with the Albany Subaru team! Russ and Lapon really helped us during a vulnerable time. Sadly our family car had just been stolen and we were expecting our first baby any week. They both made the process of buying a new car very smooth and easy and we love our new Outback! Thanks so much!
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September 2023 by Margo H.
We helped our daughter complete the purchase of her first new car today. The process was the simplest, easiest, and most efficient we have experienced (compared to about 10 others over the years). The key to our satisfaction was the professionalism and expertise of our salesperson, Don Myers. He patiently and effectively guided us through the ordering, purchase and delivery processes. If you are in the Bay Area looking for a Subaru, and they've got lots of good models to choose from, we recommend that you visit Albany Subaru and ask for Don.
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September 2023 by L. C wong
Really like the schedule time at 11am. I get all errands done before the appointment. Friendly staff and good service. Most important is all done in 90 minutes. Very efficient.
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September 2023 by Suzanne Skrivanich
Albany Subaru made the whole experience delightfully easy. Their shuttle service saved me money, time and effort. And, everyone in service are always friendly and extremely helpful, from the guys that receive the car through to the cashiers. Great service, thank you.
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September 2023 by Jaime Sheridan
Every one friendly and helpful. Shuttle service was great and, again, the drivers were very friendly and on time. Communication was very good in giving information and timing during the day. Everyone was very respectful of my time.
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September 2023 by Jevon M.
My wife and I leased a Subaru Ascent from this dealership. The online negotiation process was very straightforward. After some shopping around, I found that the General Manager had given me the best price, up-front, so we decided to go with Albany.The financing process was A to B compared to past dealership experiences I have had. It helped that the details were more or less nailed down over e-mail with the General Manager before I arrived. Most dealers just try to brush off your questions and get you in the door. He gave me quotes and prices over e-mail. So we had a deal before I had to drive all the way out there and it saved a ton of time.I wasn't pressured or hard sold for the various upgrades (like paint protection, etc.) that dealerships typically try to pile on.There was an unfortunate but easily repairable manufacturer defect in the interior of the car we purchased. They gave me a loaner to drive while work was done to correct the issue. I was more than fairly compensated for the inconvenience a few days later when I went to pick up the car. Taking everything into consideration, I would say Albany gave me one of the best car-buying experiences I've had - and I've had plenty. The sales associate was amiable and personable. The finance guy was chill. The place itself was clean with plenty of snacks and refreshments and a little play area for my young kids to color and hang out while my wife and I finalized the paperwork.They get massive bonus points as well for being willing to arrange the type of lease I wanted to do - which a few dealerships in the area refused to negotiate.The bottom line is my wife and I got a great car at the best possible price and we were treated with friendliness and respect throughout the whole process.
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September 2023 by Jeff Strohm
Customer service is top notch. My complaint is about protection of the AC condenser, it is not well protected. Two wood splinters were able to pass through my grill and directly into the condenser puncturing it and causing it to leak. For my first service and oil change cost me $1000.00+.A simple grill Guard, that should be standard, is not. You must make your own grill guard or try to find an aftermarket part.
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August 2023 by Melba Davis_Russaw
We were treated with dignity and respect at Subaru in Albany! The staff, mechanics, and front reception desk are friendly and humorous! I'm enjoying my new car! I was a carjack victim recently! They spoke with me about my experience and sympathized with me. I worked with Mike and Russ, good concerned guys.
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August 2023 by Rachel Weinstein
Phenomenal experience working with Nick Riise. I couldn't recommend him more. He made the car buying process a breeze and was pleasant to work with. I never felt pressured to buy and And I felt taken care of every step of the way.Thank you Subaru Albany!
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July 2023 by Peter Jo
I made an appointment to get my car serviced but I got a call one hour before my scheduled appointment and due to technical errors, they were not able to service my car. This is horrible customer service! I had my morning planned around getting my car serviced. I would avoid this place. I wanted to give it a second chance but I would rather drive an hour to the Subaru dealership in Fremont or Hayward for better customer service and to save money on getting my car serviced. Trust me, you will save money going to Hayward or Fremont Subaru dealership!