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January 2024 by Leah
The store clerk today was incredibly rude to me - it was the worst customer service experience I’ve ever had. After asking for $6 in lotto tickets, I tried to pay with a card - all 3 cards were declined, and when I looked to the teller, he just shrugged his shoulders. The very nice customer behind me said, “I think you need to pay cash for those.” Why didn’t the teller say anything?? It was so strange. I took a step back to get out the way of the customer behind me and the teller literally screamed at me, “Hey! I have three lotto tickets” while he waved them around. He was incensed, as if me (and my 2 year old) were trying to rob him. I was shocked at his demeanor and said, “I don’t have any cash, sir,” and he said, “That’s not my problem!” I said that I needed to use an ATM, and he yelled, “Well, we have one here!” I went to the ATM but was shocked by how rude he was. I am a petite woman, I was there with a stroller and a child- I don’t know if he was having a bad day, if he’s racist, if he hates women, all of the above… this is my neighborhood store but I will never be back and I will tell all my friends and neighbors to do the same. That guy has an anger management problem.
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December 2023 by L S.
The store clerk today was incredibly rude to me - it was the worst customer service experience I've ever had. After asking for $6 in lotto tickets, I tried to pay with a card - all 3 cards were declined, and when I looked to the teller, he just shrugged his shoulders. The very nice customer behind me said, "I think you need to pay cash for those." Why didn't the teller say anything?? It was so strange. I took a step back to get out the way of the customer behind me and the teller literally screamed at me, "Hey! I have three lotto tickets" while he waved them around. He was incensed, as if me (and my 2 year old) were trying to rob him. I was shocked at his demeanor and said, "I don't have any cash, sir," and he said, "That's not my problem!" I said that I needed to use an ATM, and he yelled, "Well, we have one here!" I went to the ATM but was shocked by how rude he was. I am a petite woman, I was there with a stroller and a child- I don't know if he was having a bad day, if he's racist, if he hates women, all of the above... this is my neighborhood store but I will never be back and I will tell all my friends and neighbors to do the same. That guy has an anger management problem.
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November 2023 by Mike Duigou
Generally cleaner than most.
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October 2023 by Kerry C.
My family had a taste for slurpees so we drove to this 7 Eleven. The sign on the door said open until midnight. It was 11:45 pm. My wife walked in the unlocked door and was quickly dismissed and shoo'd out by the clerk in a very dismissive manner. She felt embarrassed by the whole ordeal.
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October 2023 by Shawn Owens
This is not a 711. They do not sell coffee. They do not sell hot dogs or any other food.
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August 2023 by Koret Mulder
It's a basic 7-11, but the hours on Google are wrong. It's not 24 hour, they close at midnight.
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July 2023 by Darren Via II
Not 24 hours. Shut it down.
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June 2023 by Lucy S.
I go to this 7-11 as I support Albany business. It has never been a pleasant experience at this store. Tonight I experienced the worst customer service in my life time. I went in to purchase 3 items and was charged for 4 items. There were people waiting and a bit crowded so I left the store as I check my receipt. When I was out the door I saw that I was charged for a soda I didn't buy so I went back in hoping to get a refund.There was an another order on the counter when the cashier was scan my purchase and I believe he scanned the soda from another order on the counter. Told him that might be what happened and he denied it. Thats okay, I just want a refund for something I didn't buy. He refused to acknowledged that maybe a mistake was made and resolve the issue. He ask to see my receipt then took it crumple it up and said it was not my receipt. It was someone else's he said. I was accuse of not paying and was told to leave my purchase or pay for them again despite my receipt showing an approved transaction. The cashier was extremely confrontational and rude. I kept explaining to him to no avail He insisted I didn't pay and I was told to leave. It was when I said I am calling the police as I paid $29 and was left with nothing. He then angrily said he will give me "his" money. It was somewhat traumatic. I never got the refund as I did not want "his" money, I just wanted my money back for something I didn't buy. He made a mistake and took no accountability then accused me of walking out without paying . Pretty crazy. Albany is a friendly community and this store is the opposite of what we stand for.
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May 2023 by K I
Great neighborhood convenience store. Friendly staff, good inventory with reasonable prices. The stand alone ATM is no fee for Patelco Credit Union customers.
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May 2023 by Ken I.
Great neighborhood convenience store. Friendly staff, good inventory with reasonable prices. The stand alone ATM is no fee for Patelco Credit Union customers.
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May 2023 by Irene Franzen
Not open 24 hours!
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March 2023 by Samantha
Computer system is always broken / can’t deposit money into cash app card / they are really rude
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February 2023 by Benjamin Waddington
When you need a 7-Eleven, this place fits the bill.
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February 2023 by Amber Whitson
NOT OPEN 24 HOURS!!!
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February 2023 by Roman-Jaimeson Young
Not 24 hour