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July 2024 by Bryan Dugan
Legit one of the shadiest gas stations around, typically adds 20 cents at the pump versus what's shown on their display
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July 2024 by Uncle EL-
Cashier was extremely rude when I asked to use the bathroom for some reason.
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April 2024 by Jen Zarzycka
Bad policy of charging the new soda cup price instead of the refill price when you bring in an environmentally friendly cup.
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November 2023 by Charles Peloquin
Don’t use their car wash, unless you want your car to be 1/2 wet. Doesn’t matter which wash you pick, you will have streaks on all your windows.
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October 2023 by Robert M.
Grabbed a couple of sodas, they tasted like cleaning product. Told the person on duty and he couldn't care less.
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September 2023 by Nicole L.
Went to get gas and a carwash. While we were about to get the car wash, it asked us to move forward, stop, and all of a sudden it stopped working so we decided to move forward a little bit to hopefully trigger a sensor that someone was in there but it didn't work. I called their phone line and got hung up. Second time I was firm and couple of mins a guy came out pissed and lecturing us even though were explaining what had happened. Asked us to go inside the store for a new carwash code and same thing the guy that came out to lecture us started saying that we should follow the instructions (which we did initially) but he wont listen to REASONING. I just ended the convo by sarcastically saying "GREAT CUSTOMER SERVICE". Just an FYI, they have a log book of customers that had the same problem with their carwash. Doesn't that tell you that there is a fucking problem??? Go somewhere else these people are the absolute worst.
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August 2023 by Nicholas Petroff
Bathroom there was “not working” but had nothing stating such
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June 2023 by Alex P.
the older man working here with an accent was so so sweet. he helped me change my flat tire to the spare and was very kind. thank you!!
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May 2023 by Cesar Gaytan
The gas station staff member told me that the restroom was unavailable. There were no signs posted indicating that the case restroom was out of order.
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May 2023 by Jeff D.
Literally the worst people on the face of the earth. Read all the reviews. Their vacuum machine took my money, but the only thing that sucked was the owners attitude. He said the machine does t belong to them and to call the number on the machine for a refund. The number goes to a medic-alert type company. He flat out refused to return $1.50 AND STILL HASN'T PUT AN 'OUT OF ORDER' SIGN ON THE MACHINE. When I originally spoke to him on his rude employee's phone, he was at another one of his gas stations in Walnut Creek. I told him the phone number on the machine was incorrect, and his response was that if I would pay for his gas, )which I thought was ironic being that he's a gas station owner)he would come to Alamo and prove to me that the number was correct. This guy is a rude, lazy piece of garbage, and I am going to actively work to have his Shell franchise taken away.I know it seems petty to be bitching and moaning about $1.50. For some people, that might represent nothing, but they took my money that I paid taxes on, and gave me grief in return. Awful, awful people.
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December 2022 by Mark Penrice
Terrible service. Store manager physically threatens people.
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August 2022 by Alesy Ruiz
Very bad service
They didn't want to lend us the bathroom
?
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August 2022 by Sarah Z.
Can i give less then a one? Rude, verbally abusive bullies ... the way this store is run is insane.
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April 2022 by Karalyn Ochalek
On March 7, 2022, I filled my tank with gas and bought a car wash. It cost me over $100. I went through the car wash as I have done before, but this time, as I went to dry my car, I found that the car wash ripped my rear wiper blade completely off.I walked into the wet car wash to find the broken parts. I found what I could and went inside to speak with the station manager. I was told to fill out a report and someone will call me in 2 days. It's been almost 7 weeks and no one has reached out to fix this problem. I have gone back in there to speak with the station manager and I've also contacted the car wash manager multiple times.They will not take responsibility for the $200 damage that the car wash caused. Nowhere outside the car wash does it say that one should enter at own risk.
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April 2022 by Karalyn O.
BEWARE of the Shell Gas Station Car Wash on Stone Valley and Danville BLVD $200 damage on my brand new SUV. On March 7, 2022, I filled my tank with gas and bought a car wash. I went through the car wash as I have done before, but this time, as I went to dry my car, I found that the car wash ripped my rear wiper blade completely off. I walked into the wet car wash to retrieve the broken parts. I found what I could and went inside to speak with the gas station manager. I was told to fill out a report and someone will call me in 2 days. It's been almost 7 weeks and no one has reached out to fix this problem or return my phone calls. I have gone back in there to speak with the gas station manager and I've also contacted the car wash manager multiple times. They will not take responsibility for the $200 damage that the car wash caused. Nowhere outside the car wash does it say that one should enter at own risk. I will take my gasoline and car wash needs elsewhere. Rotten Robbie is right down the road and is always cheaper.
