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November 2023 by renee m.
This has happened to me too many times to count over the years and I chose to ignore it but today was too blatant to ignore. The store was not super busy and they had two people working the registers. I started to head to an employee who was standing in front of her register and she said 'you can go over to the other register', I was not sure why as I did not have a big load and she was not doing anything. Two minutes later a man started to get in line behind me with a slightly larger load and she pulled him immediately. I had to wait for two customers ahead of me, one with a large load and he was in and out before I even started. I have seen too many times where instead of pulling the person who is 'next' they pull out the white males, perhaps thinking their time is more valuable than everyone else. Again, I tried to let it go but it has happened to me (and many others that I have witnessed) too many times for it to be ignored. Employees should simply service the next person in line - it is the right thing to do, don't make a judgement on whose time is more important.
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November 2023 by Cheryl Haga
For usual bakery items the Safeway Bakery is fine - reasonable stock of the usual things and staples. I would absolutely NOT recommend ordering a cake or any of the special items. In other words, if it's not on display do not order it. The cake we ordered was so bad it was almost funny (except we had to serve to people who wanted to eat it...so not funny). The decoration was horrid - and we didn't even order anything other than writing. The writing looked like a child did it, and it wasnt centered. That would have been ok, it was a sheet cake so we could just see it and not let anyone see it. But the cake was dry and tasted stale. It was overall really bad.The reason to the 3 stars is for the general bakery. 1 star for the quality of the bakery items that are ordered
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October 2023 by Rhoda K.
This Safeway--and possible all Safeway stores-- routinely charges illegal amounts of tax on taxable items. Yesterday, I was charged 14.27% tax on a 750 ml bottle of tequila ($1.14) for which I paid $7.99. The official sales tax rate for Alamo, Contra Costa County, California, effective July 1 2023 is 8.75%.I used a Safeway store coupon for this purchase, which I had received in the mail. The coupon specified $5 off on a 750 ml bottle of wine or spirits. State tax law requires store coupons to be applied BEFORE tax is computed. The checker failed to apply the coupon. When I pointed this out, he applied it at the end, and it was taxed by their system.I went to the service desk for assistance. The employee who came over, an older, diminutive woman with a gray ponytail, tried to make up stories to excuse the error: she claimed there were other taxable items on the ticket when there were NO other taxable items there, refused to consider that the checker had made a mistake, insisted that their system was correct). When that didn't work, she became abusive and treated me in a rude, condescending, insulting, and dismissive manner. She told me to leave the store. When I asked for her name, she at first refused to give it and walked away. I confronted her, and she finally said her name was "Debbie" (if that can be believed).Is this how Safeway allows their employees to treat their customers? I hope the knowledge of this incident will alert shoppers to the abuses of this company and act accordingly.
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July 2023 by Jeff L.
Buyer beware! The last 3 times, they have tried to overcharge me. I have talked with the manager, who says he hears this frequently, but nothing is done about it. Something is really wrong with the system, and maybe some of the tellers are dishonest. I reported this to corporate. I don't plan to visit again.
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June 2023 by Jenny L.
This is probably the nicest Safeway ive ever been to. They have such a big selection of everything including ready made food. The sushi is surprisingly pretty good for Safeway sushi. The spicy crunchy tempura roll is my goto. I also didnt realize they had chinese food. I finally gave it a try this past week because my coworker mentioned it to me. If im being honest, I definitely prefer their chinese food over the chinese restaurant in the plaza. I got the the chow mein, mandarin chicken and broccoli beef. They were all pretty good. The cooks are also very nice.
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May 2023 by H Z.
Absolutely loved this Safeway, all the workers were amazing except one lady. She treated me like absolute garbage when I asked a question. She was old and blonde. Honestly just flat out rude and embarrassed me in front of my husbands sister. The quality of the items are amazing and mostly everyone is nice and the place is relatively clean. I just hope you guys check your workers or at least hire the nice ones. You can't be mean and ugly at the same time
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April 2023 by Kelvin T.
I love this Safeway. I make a weekly pilgrimage here. Produce and meat departments are solid. The bakery can have its challenges which is why we tend to get these foods elsewhere. Case in point: our hollow pie this evening.
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April 2023 by Steve W.
Last week I purchased a rotisserie chicken that was advertised for the Friday special price of $5.00, when I got home I noticed that I was charged $8.99. I drove back to the Alamo store for a refund of $3.99. The customer service agent told me that several people had complained about the same thing (perhaps she should have notified management of this problem). Yesterday I bought baby back ribs that were advertised at 2lbs @ $5.00. I was charged 21.11 for the package of ribs, the price difference was over $13.00. I told the Safeway employee that I should probably shop elsewhere because I keep getting overcharged. She stated very defensively that she was not the one who overcharged me. This Safeway overcharges for advertised products on a regular basis. Perhaps a visit from the dept of weights and measures should investigate the matter.
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February 2023 by Paul C.
Once again the Safeway Alamo store has raised the price of wine far and above the competition. I asked the wine stocker about the price increase of Frank Chard and got a blank look and "I don't know". Total Wine has it for 6$ less a bottle and free shipping.
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November 2022 by C R.
Safeway is an easy place to shop. It has everything needed. the deli has good selection for sandwiches. i shop at Safeway all the time. At least 3 days per week.
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October 2022 by R C C L.
The staff members at this Safeway are excellent - always friendly, helpful and accommodating. Shelves neatly organized, ultra clean store, fresh produce, amazing meat/fish dept. We have two other Safeway's closer to us, but we prefer this one by far. Special kudos to Lisa who often comes to my rescue whenever I need help - whether it's to locate my special offers, or when I get confused at self checkout or for a rain check.
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September 2022 by Shane C.
Service is good but prices are high. The app is pretty accurate in terms of what they do or don't have in stock. The curbside pickup is heavenly! Saves me so much time and they choose good fruit and veggies! No complaints from the family!
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July 2022 by Houshang S.
To expensive you can perches same merchandise ales where almost half price one lazy Turkey sandwich I paid $8.99 I had to I was hangry
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March 2022 by Mina M.
This is my favorite Safeway in all of 925, 510 and 415. Seafood rep in your face ready to help. Produce rep always restocking fresh veggies and fruit. Sushi guy is nice. Good store layout. Recently remodeled. They carry my favs. The lady who manages the flow of the lines does a great job at getting you checked out quickly. Customer service is there promptly and helpful. Only complaint is that sometimes, the club priced stuff doesn't ring up correctly so look at your receipts. Customer service helps right away if there are any price discrepancies. People who shop there are respectful and tolerable for the most part. I recently had a bad experience at the Corte Maders safeway and felt that this review was long over due. People often review once they have a bad experience. You've gotta give a shot out every once in a while too. Especially if it's your regular market where you buy your groceries on a regular basis.
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February 2022 by Jacqueline V.
Always friendly and great service! Love the layout and clean store! Fast self check out available.