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July 2024 by Fabiola Rodney
I think this place needs new management. The lines are always so long that you have to wait outside. No one greets you and no one apologies for long lines. Half of the staff is just sitting around.
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May 2024 by Andrew Puchkov
I can only say NEVER BANK THERE. Customer service ZERO stars.
5.3.2024 Response to Wells Fargo Social Care: I strongly urge you to address these issues with the branch manager for the sake of your customers' satisfaction.
Over years of banking at Wells Fargo, I can never remember I got good customer service.
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February 2024 by Irma Magana
I like the dollar bill ? I love 2 dollar bill and I am not angry anymore ❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤?????????
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December 2023 by Marylin Suarezv
I understand their hours but it doesn't seem fair to me that they close exactly on time and there are still people lined up in line and asking if they can please come in and they answer you in a curt manner, bad customer service, being a Wells Fargo customer for 15 years,I did not return to this place anymore, discarded?
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September 2023 by John
I don't understand why banks can't make change. Do better plz
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August 2023 by H W.
I could not close a mature CD online without seeing a banker. I walked in at 9:00 am, I was the first in line. Nobody there told me I needed an appointment. A banker assisted me within 7 minutes. Unfortunately this young man had no idea how to close an account. I waited for 25 minutes sitting across from him. He asked for help twice. Finally I got my cashier check and left, but not without making a scene asking "Do you know what you are doing?" Another banker assisted him, and without the help of another banker, I would have been there a lot longer.
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July 2023 by Haroun Aburegal
Long time wait
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July 2023 by Paula Here
Pick up the phone!!!!!!
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July 2023 by AWH
Extremely hard to get hold of and speak on the phone. Only autamated machine, no agent to speak to.
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June 2023 by Imani C
Came into the branch location last week to cash a United States postal money order that I purchased myself but no longer needed and was told that I couldn’t cash it, or even receive a portion of it. I was told that it would have to be done as a “deposit” and would be available the next day even though I have been banking with Wells Fargo for 7 years and never had an issue cashing or depositing a check or money order!!! This was blatant discrimination because I came in as a black person with a hood on, as I was having a bad hair day (not that it matters) and was just running errands. I have NEVER heard of a bank not being able to cash a money order from a government regulated post office, ever! And to add on to it, I stood in the line (They literally had TWO tellers assisting customers) waiting to be serviced for 30+ minutes for NOTHING. I then left my name and number with an associate so that I could speak to a manager, and never received a call back. This experience really added onto my decision to close my Wells Fargo account. Don’t bank with them!
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April 2023 by Carol C.
Date: 4/12/2023 Time: 5:30 PM. 63° Sunny I have a joint business checking account with Wells Fargo Bank, Montclair branch. The purpose of my visit to this branch at the Southshore Shopping Center in Alameda was to use the ATM for a cash withdrawal. It is conveniently located for me to take care some business instead of going to other branches of Wells Fargo. The ATM's are located slightly to the right of their double door entrance. There is plenty of parking in front of the bank and nearby. This bank seems always busy during business hours with customers waiting in line to enter the bank. Thus, I rather use the ATM for my transaction during the day/early evening. Besides I don't have to be a drama queen and/or a pita (pain in the a**) standing outside the bank about to scream when my sciatica flares up. Easy peasy to exit vehicle, use ATM, get my cash, get in vehicle and go home. LOL
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December 2022 by CM L.
I walked into this branch and sat down to wait in the waiting area because I saw only one banker (didn't catch her name) and she was with a customer. She asked if I had a question in an impatient and rushing tone. I said I did. She then asked me from across the room what's your question then? I did not want to scream my question across the room to her as there are other people there and that just violates my privacy. So I asked her if I should come back later? She quickly told me I need to just called Wells Fargo customer service instead or make an appointment otherwise I won't be help. She was rude, rushing, impatient while I was simply being patient to wait. I prefer Chase customer service next door, they greet you nicely, ask you what you need help with. If you just need the ATM, they'll tell you to go right ahead. If you needed to speak with a banker, they will say ok, not a problem, please wait in the waiting area. But this branch basically just rush me out the door.
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December 2022 by Joy S.
I grew up knowing a lot about how a bank should be run. My aunt started her career at Wells Fargo, then was the branch manager at Great Western on Park St. and South Shore... Eventually WAMU, then ended her career at Bank of the West before she passed away. I have memories of going to work with her and learning about good customer service at a very young age. This branch is by far the worst bank I have ever been to!I have been several times and each time only one or two teller windows are open. Merchant window is never open. The manager is rude and constantly has a sour look on her face like she doesn't want to be there. Actually almost every person working there looks miserable. I have dealt with Jasmine on multiple occasions and have found her to have the worst attitude. When I went to her teller window all she mumbles is "Next." Apparently I didn't move fast enough for her and she looks at me again and goes "Next!" No smile. No how are you. She just takes my deposit and hands me a receipt. A few weeks ago when i came in she did the same thing. I think this is just how she is. (You'd swear i was Malefacent or something by the way I'm treated lol) Honestly, we keep our money here... Does she not realize if people stopped going here that she would be out of a job? Step it up WF, team Otis Branch. You have terrible customer service. Oh, and did I mention I waited in line for 30 minutes to have Jasmine be rude? That's how slow they are.
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December 2022 by Caroline C.
This location is the worst I ever visited. I love Wells Fargo and have been a loyal customer but this location always gives me the worst experience. No matter when you come, doesn't matter the day or the time, always lack of staff and no one working. I don't know what's the point for having 7 counter spaces but only open two?!
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November 2022 by Tamara Bates
Worst branch. Never enough tellers, management walks around and does nothing to alleviate ridiculously long lines. The simplest task takes over 15 minutes if not longer. Horrible staff, horrible customer service and they don’t care
