-
January 2024 by Ron Park
Excellent courteous, professional and knowledgeable service provided by Stephanie at the Park Street store, Alameda
-
January 2024 by Daniel Gee
Stephanie help me with my questions and purchase. She answered all my concerns and questions, I ask her to repeat answers to make sure I was getting what I was told..
-
January 2024 by Yang Jiang
I never believed there’s a business practice like this store’s in this country. I brought them $27/line T mobile promotion. The rep Andy said they couldn’t honor the promotion. Instead, he tried to sell me $70/line with features like international plan and in flight internet. I said, can I try it. Andy said $65/month for trial. After I paid, I was told the international plan and in flight internet is not included in the trial. I then asked for refund. Andy said it’s not refundable.
-
January 2024 by Yang J.
I never believed there's a business practice like this store's in this country. I brought them $27/line T mobile promotion. The rep Andy said they couldn't honor the promotion. Instead, he tried to sell me $70/line with features like international plan and in flight internet. I said, can I try it. Andy said $65/month for trial. After I paid, I was told the international plan and in flight internet is not included in the trial. I then asked for refund. Andy said it's not refundable.
-
January 2024 by Christian Kunze
Great customer service guy in the front desk is ?
-
January 2024 by Leanne Alaman
Huge thanks to Christina! She was really calm, patient, and helpful and I genuinely believed she cared. I lost my phone and apparently, my data was corrupted when t-mobile bought sprint so I was locked out of my account. I was in the store for at least half an hour but she was super patient. I would have been stressed out and annoyed but she explained all my options and helped me figure out what to do. Thank you, Christina!
-
November 2023 by Samuel W.
Identity Theft beware * I have switched from ATT to T-Mobile at this location on Oct before heading to my vacation oversea , that was the last time I provided my drive license DOB and SSN to any one, as of today , I have received multiple fraud alerts from my credit monitoring service provider regarding accounts application , credit line application , even a new Verizon phone account , everything were unauthorized and without my permission, I have to contacted every credit bureaus and even freeze my credit report at this moment , also I have already filed a police report to The local police department, Customer beware !!
-
November 2023 by Darius Fequiere
Stephanie was a great helpful, professional but also understanding. Helped me make an informed decision that was timely and affordable. Will be back and continue to recommend!
-
November 2023 by Paulina Kirola
Stephanie was very helpful in adressing my phone issues. She helped to replace my sim card.
-
October 2023 by Yb B.
Had a wonderful experience today with Roberto and Vanessa I had to get my Galaxy S10 screen protector put on but it's one of those old school ones so it's not easy to do it and the technology of it is a little bit complex super super helpful and well-trained staff Vanessa put it on like a pro she even had to wiggle a little bit with her nail to make sure that it got on the screen but I am now screen protected and super super happy that I went in the staff is great and I definitely suggest this T-Mobile if you're in the area thank you again guys.
-
September 2023 by Alexis Mercado
I went later in the day did not enjoy the staff working. The girl with long hair and a medusa piercing was especially the most unhelpful. She was over it the minute I walked into the door, sitting on the bench talking on the phone with her air-pods in before getting back behind the counter.Didn’t bother to ask if I needed help. Asking questions felt like a waste of her time and was annoyed I was asking them in the first place. I was genuinely confused by her rude customer service. Looking at the reviews, I’m sure they do offer great service, but I didn’t appreciate my experience at the time I went. Came on an off day for sure.
-
September 2023 by Robert Paine
I want to shout out to the staff at the T-Mobile store on Park Street in Alameda, CA. Roberto and his crew went full on MacGyver to help me access messages on my iphone that's now a dead phone. Thanks to them I was able to retrieve verification codes to allow me to live my life until my New Phone arrives!! Which if you haven't already, pair your phone with another device that can verify you're who you are, let you see text and voice messages.Again!! Awesome crew on Park Street!! If you're looking for a plan or a phone I say go see those people!! They know what to do!!
-
September 2023 by Paola Martinez
Andy and Vanessa are very well taught in the phone company they know their products and plans and how everything works, Andy gave me and my husband an awesome deal and from going in to only ask about pricing I came out buying 2 phones
-
August 2023 by bruce ferrara
Dude at the front desk is great at troubleshooting phones. Very satisfied with there customer service ?
-
July 2023 by Angela McDaniel
Vanessa was the young lady who assisted me today and 2-3 months ago, and each time, she was awesome. She was very patient and took the time to explain what she did to solve the issue. I hope this is not an ongoing issue. If so, I hope she will be there to assist me.Vanessa, thank you for your assistance, and I truly appreciate your patience.T-Mobil, give her an increase in pay and then clone her.????????
