-
March 2024 by Susan K.
Shout out to Dillon and Elijahs!! I got my problems resolved in this store successfully, which it caused by the Newark blvd store, they messed up my whole family phone numbers and NONE of the staffs at the Newark store knows what they are doing at work. The only thing they know is asking you to call the customer service OR I am pretty sure if you are looking for a phone cover, they will get you a nice one. Luckily, I got my problems resolved even though I wasted my time and gas to drive all the way from Newark to Alameda, but it is worth.
-
March 2024 by Steven C.
Do yourself a favor and stay far away from this T Mobile location. After purchasing phones from them, we later found that they had added monthly charges for insurance coverage, had added an unauthorized line to our account, and had not given us any credit for an iphone trade-in which they had advertised. All of this was contrary to what we told them we wanted. Upon discovering this, we went back to the store for corrections and were met with hostility and an unwillingness to correct their own errors. We had to contact Tmobile directly to make the corrections to our account, which were entirely errors made by the staff of this location. Save yourself a hassle and stay far away from this location.
-
February 2024 by Leslie Gomez
Thank you Ashley very helpful and setting up my macfee and going above beyond
-
February 2024 by Susan Gilkey
Edith thank you !! For everything and love the jokes and engery you bring to the room
-
February 2024 by Briana ODowd
Awesome service today!!
-
February 2024 by Cynthia Molina
Great service !! Edith bless your heart for being so kind to me !! I will come back and it was nice seeing teaching Betty how to do things
-
February 2024 by Mel Darling
Beti thank you for everything
-
February 2024 by Jeannie Bahr
Great service Edith thank you for helping us
-
February 2024 by Russell Hawkins
Edith you been a pleasure to work with and don't forget our trip to cancun !!
-
February 2024 by Lois Baptiste
Great service thank you Edith
-
December 2023 by Lynn M.
Save yourself time, security and stress this place is unorganized and unprofessional...the representative there are not trained properly and assisting two people at the same time where the representative assisting me added an unauthorized line and device in my account billed to me the next day. I had to drive back to this location twice for resolution which was not met by any of the staff here a lot of wasted time and gas spent. Literally had to resolve issue myself thanks to the Fraud department.
-
December 2023 by ruby sloan
Great customer experience here with Danny and edith
-
December 2023 by Sehrish K.
Edith the manager at T-Mobile is probably the rudest unhelpful person ever. The workers there also don't have any idea what they're doing. They'll send you to another store rather than resolve things themselves. Do yourself a favor and go to the lake Merritt location.
-
November 2023 by Barbara Berges Bradford
Edith was very nice and helped so much!! What a great manager handling a store full with customers with a smile on her face. It will be a shame to loose someone like her !! Thank you Edith for everything
-
November 2023 by bryan deierling
I have enjoyed amazing customer service every time that I’ve needed to visit this Alameda store and Edith, the Mgr has been particularly helpful & friendly. Thanks to T Mobile for hiring a wonderful team that is so great to work with, unlike my previous experiences with AT&T.
