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March 2024 by Wanda R.
Safeway at South Shore Alameda is pretty legit. Found everything I needed, especially all that keto stuff, and zipped in and out without a hitch. Self-checkout was a breeze - no line! Even snagged a sweet parking spot. Gotta say, prices aren't low, but for the convenience and selection, it's worth it. Definitely making this spot my go-to for shopping. Solid 4 stars!
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March 2024 by Vi T.
Safeway store is clean and organized, similar to other locations within the grocery chain. I usually stop by for their fried chicken at the hot foods counter and various types of breads/pastries/donuts they make from their bakery. Today, I was happy to discover multigrain croissants! Tried one and it was better than expected - still had the nice buttery croissant flavor and decent flakiness to it, despite being more dense due to the multigrain flour and seeds it is made out of. I hope this becomes a regular item they bake. What I most appreciate about Safeway is that most locations like this one, are a designated spot where you can bring your plastic film recycling (clean cling wrap, plastic wrap, plastic packaging) to drop off. The bin is located next to their regular recycling, compost, and trash bins by the entrance .
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February 2024 by 946 Towguy
Some locals refer to it as the, "Safeway Taj Mahal" due to the huge size the Frank Lloyd Wright inspired silhouette.This Safeway has a huge selection in every department, including an organic produce, seafood, meat, deli and bakery counters, etc.
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February 2024 by Jr
Place is dirty and a mess. Plus bathroom is horrible.
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January 2024 by Lea O.
2 stars for parking and being open 24 hours. Before today, cashiers have been reasonably nice. I've never had GREAT customer service here, but today it was TERRIBLE. Evelyn, you clearly need a job that doesn't involve you interacting with people or working late at night. Saying HELLO would be a good start with your rude ass. Also, $84 for a hand basket of items?! This combined with the customer service is a sign of the times, I guess. It's unfortunate because I grew up with this Safeway when it was on the other side of the shopping center, back when employees actually cared about their jobs.
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January 2024 by Rosalie Weatherhead
Produce is fresh, they have two self-checkout areas. Customer service is great. Good deals with the Safeway card. Good sales too.
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January 2024 by Sarah D.
Some of the clerks are nice but some of them are so rude. The clerk tonight was so rude to an elderly customer. She was abrasive and seemed angry and the elderly woman was so nice to her. She asked if she wanted a bag and the lady said something quietly and was holding her own bag. Then the rep asked her again and said, I keep asking you and you don't hear me!" in a kind of abrasive and fast-cadence. She then said something else and the elderly woman didn't hear her, and the clerk said something to the effect of, "Never mind, you don't hear anything I'm saying." Then as the customer said, "Thank you," and got her stuff, it was my turn and the clerk said something about the other lady being dense or some kind of put down. I tried being polite to her also and she was sort of ok but also just seemed really impatient and abrasive. Experiences like this make me not want to come to Safeway anymore. Usually at Trader Joe's they're much nicer and I can go to Walgreens or Costco for things Trader Joe's doesn't have. I hope Safeway can train their employees to be more polite and professional!
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January 2024 by Richard Ralph
Great selection. Sea food !! backery deli
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January 2024 by Lemon Pass
The rude bald headed black woman cashier needs to learn some manners and customer service. Typical rude and arrogant attitude.I came in here after midnight on January 14th, 2024. I grabbed one single item and went up to the register to wait in line to purchase.I had no issues until I got up to the front of the line to pay for my item.As I always do, I held my item in my hands instead of putting it on the conveyor belt thing, because I don't want my item to touch the belt were there has been raw meat and other stuff.The cashier reached out to grab the item from my hands so she could scan it, but I pulled back and politely asked the cashier if she could scan the item with the scanner gun instead to avoid contact. The cashier immediately copped an attitude and acted like I was inconveniencing or disrespecting her. I do this at literally every store I go to, to avoid contact and I've never had a cashier get all mad at me like this.There was no argument or confrontation, but it was just the rude disgusting looks she gave me for no reason and the tense uncomfortable feeling standing there. She never said "Hi how are you" or "Thank you for shopping", "Please", "Thank you" or anything. Just a rude attitude the whole time and silence as I walked away.It's hilarious too because the cashier was wearing a face mask over her face to virtue signal that she's supposedly so clean and not spreading germs, but then she's also wearing these blue latex gloves that are so used and dirty that the tips of the gloves were black. And then she gets mad at me for not wanting her dirty gloves to touch my item I'm purchasing ?Excuse me for not wanting want the item I purchased to be grabbed on by the same dirty gloves that have been touching raw meat, dirty money and who knows what else for hours.
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December 2023 by Elena D.
Five stars for being a reliable neighborhood grocer but 1 star for the rude behavior I got when I ran in there at 5am after dropping off my daughter at her job. I was quite a mess and was wearing a large hooded jacket which is why I think the associate had a prejudiced attitude toward me. A mature female associate with wavy, red-colored hair responded in a scolding manner when I ran up to the register to pay. She was chatting with another associate while they worked on a project. I could see no other associates or registers open so I was looking in their direction puzzled. I am quite certain they spotted me, especially this red-headed associate. The associate in question started walking away toward the self checkout so I started following her. She suddenly blurts out "I'm not open ma'am." I quickly responded to her "Where do I go?" Even she had to strain to see which register was open. It weighs on you heavily when you've been a loyal customer of this particular store for 6 years and this is what you have to deal with, getting reprimanded for showing up at 5am looking like a bum. Why is it acceptable nowadays to get such mediocre customer service? Maybe this associate believes that really early morning hours are not truly business hours.
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December 2023 by Heather J.
Absolutely the worst guest service for returns! The personnel that are supposedly trained to assist their guests/customers with returns have no people skills whatsoever. I recently attempted to return an item without a receipt. I explained that the transaction was on my club card. The associate was condescending and rude. I fully understand that a receipt is required, but what this employee could have suggested was that I could find the receipt on the Safeway App. (I only learned this after I left the store, and donated the items). Had she provided me with this information, she could have processed my refund and the end result would have been a very satisfied guest. Instead, I left the store contemplating if I will ever shop there again. Why would I? Their competitor Trader Joe's is right next door and their employees always go the extra mile to take care of their customers. I will most certainly go out of my way to avoid this particular store in the future.
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December 2023 by Krista Caya
Good and clean environment as well as bathrooms. Fresh produce and other great stores to check out when you visit. I love this store!
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December 2023 by I P
Terrible customer service counter and managers are rude. Couldn’t figure out how to refund me when I was overcharged $60.
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December 2023 by Staci S.
Love this store! They sell the best items you can find, deli, bakery and over all items you want to purchase is here. The staff are friendly and check out is pleasant, last time I shopped there my cashier was Tangie, she was nice and patient, excellent customer service, this is the primary reason I shop here.
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December 2023 by Tommy R.
I'm in and out Safeway all day. Tonight, service was so bad. This employee was so rude I wanted to say something to her but I just stood back, watched and listened. She got on the intercom and paged for checkers so loud and slammed the phone, you can hear the slam. It scared me! I guess she was in a bad mood. Crazy part, there was no lines. And the way she spoke to her coworkers, RUDE! I asked her, are you the manager, she asked me WHY? Is there a problem. I told her, no just asking. She rang me up charged me for my bags, there's no handles. They're ripped off. Safeway bags are getting worst and they're charging us. That's ridiculous. Raquel was my checker. She needs to work on her service, how to speak to her coworkers and herself. Next time, if she gets disrespectful to me again or the other workers. I will say something. It's not right.