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March 2024 by Jeanette A.
Brett, the printing person, was awesome! Not only did he do the initial job for my father's funeral program on the spot (which gave me a big relief because I didn't know how long of a lead time was needed), he helped me with the reprint because of a family dispute and felt really bad that I had to pay for a whole other set for just one adjustment. He gave me an adjusted price which was super sweet of him - I could tell he understood how distraught I was over it. He is the ultimate in customer service and I really felt supported by his actions and empathetic comments.
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November 2023 by Kurt F.
This particular store has for years had constantly wonderfully helpful, pleasant and patient staff. I'd like to think it's my vibe but that's not the case everywhere. The people that do the copies are always great. The cashier seem genuinely happy and respectful ring you up! I like to give positive reviews and I felt that this place deserved some praise.
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August 2023 by Richard G.
Elandra (most likely butchered her name) was such a great help, she assured me in finding most of the items I could not find myself and she also directed me to where items would be if I could not find it. Great service and great customer service, Ty!
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August 2023 by Cindy C.
Is it me or office max seems a bit outdated compared to Staples? Either way, I'm glad office max is still in Alameda, which is only a few mins away.
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June 2023 by Jane G.
This is a terrible store. I tried to print something. The website did not work so I had to come to the store in person. Took me at least half an hour to even just send the job for printing. Then told me they will email and text me when the job is done. I Never received text nor email about the job status. Then I called. They said it was ready an hour ago. Then I came in. The piece needs some paper cutting before binding. Then I started to sit down and cut the paper. You know what? The staff is GONE. And the rest of the staff said she went to take lunch so no one is there for printing. Excuse me? Can't you say something before you are all GONE?
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January 2023 by Natalie A.
This review of for employee Skyler. I came in twice this week for print services. Skyler was super helpful both times and made the experience so smooth. Now I know how to proceed next time I want to use the print services again and I will go back here.
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December 2022 by Stacey B.
Wow, this place has really gone downhill. I try to shop in person at real stores instead of Amazon when I can. I needed some supplies for my home business, as well as some colored pens and glue for my son for Christmas. I've been to this store in the past, but not for a couple years. It was a disaster! The store had almost no stock. Like, I went to get printer paper, and there were some boxes of 10 reams, but if you wanted only 1 ream, there were only a few kinds, and only like one or two of each. I just wanted standard 8.5x11 recycled paper, and they didn't have any! The paper shelf was almost empty. And what they did have was kind of pricey. $23 for one ream of paper? Then I looked for envelopes, standard #10 with self-stick. It was like $16 for a box of 50. Really? I stood there in the aisle and checked Amazon pricing, thinking maybe I am just out of touch with current inflation and prices. Nope, it wasn't me. $5 on Amazon. I'm willing to pay a little premium to support a real store, even if it is big-box, but not that much! I tried to find correction tape and walked down every aisle. I couldn't find it. I tried to find someone who works there, but the only people I could find were checking out customers. Finally I saw an employee, so I followed where I saw him go. He came out of an aisle and was walking toward me, so I said excuse me and asked. He didn't make eye contact or stop walking, just said at the end of aisle 8 as he brushed past me. I'd looked in aisle 8 like three times, because it seemed like the most likely place. Well, although the man was rude, he was right, it was there. Only in bulk boxes (e.g., boxes of 16), on a shelf that was labeled for a different product so I couldn't even tell what the price was. I only needed one or two, so I passed. Throughout the store, all the shelves were half-empty, disheveled, and with stock in the wrong places. It was awful! I did find the colored pens and glue that I wanted. I ended up getting just those two things and planning to buy my business supplies from a different place another time, and all I wanted was to get out of that awful store. Checkout experience was ok, no problems.
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October 2022 by Shelley S.
Funny story Corporate if you are reviewing Yelp about the people hired to represent your business. Please review the store video to support this information. I went in to purchase an item around 6 pm this evening October 17, 2022. Never had anything to post regarding previous purchases. Tonight however, I had a strange encounter with GREG. GREG-You can put that on the counter ( scale 5/10) Me-thinking that he's talking to the customer that he's ringing up because that is such a random command when the item is the size of my handGREG-PUT THAT DOWN HERE - pointing to the counterMe asking politely (check the video) - do I have to? (Wondering why I've never seen anyone or been commanded to set items down on the counter anywhere or at any time).GREG reaches over the counter and snatches the item from my hand, places it forcefully on the counter and replies "YES"I walked out of the store. As I was leaving GREG added "Have a nice evening" dripping in as much sarcastic wit as he could muster. Again please check the store video to hear his comment.Later this evening I called to find out his name. The coworker initially stated that he was gone. When I told her that I'm in my car and I'm looking at him he came to the phone, confirming that his name is GREG and stated that he didn't "snatch" the item he "took" the item out of my hands.CORPORATE if you're listening! this was rude, unprofessional and perhaps GREG can benefit from customer training.
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July 2022 by Jojet O.
Office Max2160 Otis Drive, Alameda, CA 94501officedepot.com(510) 749-7500Since the Office Depot in San Leandro has closed this has been my go for office supply store. The last two weeks I have been the "Hey Norm" of this Office Max location. Mee at the Printing Service has been a godsend. She was outstanding and understanding. Absolutely helpful and prompt. Never acted as though I was bothering her with my many questions. She gave options regarding paper stocks on the type of printing service I had in mind. Thank you very much Mee. I did go to the Hayward location since I was in the area to get additional printing but sad to say not as informative and helpful as the Alameda Crew Printing Dept. I would like to give excellent customer service to one of the floor rep employees, she was working and as well walking around and asking if anyone needs help/assistance. She helped me by calling the Hayward location if they have additional frames and she kindly asked them to hold it for me. Thank you. Thank you Office Max, Alameda Crew and keep up the great customer service.
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June 2022 by Lee D.
Quality/Quantity - I came here to make my copies because the ink in all my printers is ALWAYS dry...My choice is either spending 15¢ (16¢ in Reno) for a copy or $25-$40 for an ink cartridge for my 3 semi broken printers that will just dry out the next time I need to use it. Okay, 3 self-service machines and for the first time, it all worked!! 5 stars!!But my wife says she NEVER has problems, so maybe it's just me??? Atmosphere - Office supply store.Clean and organized. Service - Excellent, for not only was it self service, but it worked perfectly for the first time! Price - 75¢!! Owner Suggestion - Congrats on all your success and the ups and downs since 1986.1988 IPO.1991 Merged with Office Club.1995 International extension to Mexico - Grupo Gigante.1998 International extension to European and Australian - Viking Direct.2001 Central America, El Salvador, Guatemala, and Costa Rica.2012 Merged with Office Max.
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August 2021 by Casey S.
This OfficeMax isn't too bad for the staples. If you need to ship something off at the USPS in South Shore, you can get packing tape, boxes, and bubble mailers a bit cheaper here.Just be warned that the service is slow and their computer stuff is a ripoff. If you know what you want, it'll be worth your while.
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January 2021 by Steve D.
My New Year's resolution is to stop buying so much stuff on Amazon! So today I got over my dislike for Officemax and went down to Southshore (Shopping Center) and went shopping for office supplies. The store had very few customers and everyone was social distancing. A store person was walking around offering assistance. I got what I was looking for, and headed to the cashier. My experience today was uneventful. But that's good. If these stores go out of business, Southshore Center will be replaced with condos and apartments. It's important to actually see and touch products. You get to decide whether they're worth buying or not.
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July 2015 by Island Bruin
Easy to find what you share looking for. Good thing because there is very little staff on the floor.
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February 2015 by Lynn Jones
Amazon is cheaper
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January 2012 by Jamm Lin
20% off bag event. If it fits in a paper bag then it's 20% off !