11AM - 6PM
2620 5th St D, Alameda“Hooka (unsure of the correct spelling) was working alone & already assisting two customers when I & another person behind me walked in. He acknowledged me & told me he'll be with me in a few minutes. In short, Hooka was speedy & able to assist all of us. I never felt ignored or impatient with his level of customer service.”
“Came in with a clogged charging port (that I unsuccessfully tried to clean myself). Sam cleaned out the port in 5 minutes and the cable/port fit is like new. He wouldn't let me pay for the service. I'm happy to have them in the neighborhood.”
“This is an amazing phone repair shop! The level of service and quality is outstanding! The owner is very friendly, professional, honest, and helpful when it came to my phone. He was able to answer any questions I had and he made my phone look good as new!! I definitely recommend this place for any phone repairs. They also have a large variety of phone cases and screen protectors that you can choose from.The service is fantastic and I highly recommend coming here for any phone issues or repairs!!”
Open 24 hours
1503 Solano Avenue, Albany“Gary was amazing. Helped me choose the right Pixel 6 screen to replace my broken one and once I received it, he was able to fix my phone on the same day I told him I received the new screen. He had my phone back to me within the hour. Such a great guy. Super friendly and got the job done right and quick. Definitely recommend him..”
“Howard HeLLped me ouT made my visiT simpLe , professionaL asked For id / veriFicaTion For accounT , I needed service reacTivaTed due To reseTing mobiLe device . E sim is wHaT I needed Howard compLeTed Task n no Time 5 sTars .”
“Alondra at this AT&T store was so helpful. She was very experienced and able to resolve all of our problems regarding our phone. She fixed network and battery issues”
“John helped me out today with my internet and billing. He did it very quick and easy. He’s very patient and very cool! Will definitely come back to him. Thanks John!”
“Sydnee and her manager were a breath of fresh air! The level of customer service was absolutely top notch!! Sydnee worked with my mother and I to upgrade our phones and find a more suitable plan for us. I can’t say enough about how wonderful our experience was. Easy, light, and fun! Thank you!!!!!”
10AM - 6PM
5691 Bay St, Emeryville“I went in to get my watched transferred over to my cellular plan and the service was top tier from the time I came in until the time I left. I highly recommend this location for all of your needs.”
11AM - 6PM
2992 E 9th St, Oakland“The manager of this AT&T authorized retailer store, Alex, is incredible. I had a complex billing issue related to my switching my cell phone account from personal to corporate and back to personal (all with AT&T) only to leave and take my number to Verizon. Even though I no longer am an AT&T customer, he went above and beyond to help me resolve the issue, which included making a couple calls to corporate, and I left having my issue fully and fairly resolved. He made the choice to help me when he didn't have to, since this isn't a corporate store, and I can't speak highly enough of Alex's professionalism and kind heart. This experience has me second guessing my decision to switch to Verizon!”
10AM - 7PM
5838 International Blvd, Oakland9AM - 8PM
3828 International Blvd, Oakland“Great Customer Service Here :) ladies here are very friendly and willing to help. They know how transfer information from a new phone to another. Willing to help with any phone issue you have. Best of all they have amazing promotions.”
“Hussien was amazing!! My wife and I came into the store to get a new phone and phone plan. He was extremely helpful, he went above and beyond to help us and get us exactly what we needed. He even had the phone we were looking for, when no other store did. I will make sure to come to this store because of his excellent service. Even though there is one much closer to my home. Thank you Hussien, definitely 5 stars!!”
“I am full of appreciation for sales rep., Nancy Abadio who went the extra mile to assist me with opening a new account and with me bringing my own phone for activation. Her patience towards me and my lack iPhone savvy was praise worthy. She also helped me by wiping the previous owner's data. I've been to Verizon and AT&T and did not receive anything near the customer service Nancy produced. I was fortunate to come into this Cricket branch to find a kind and friendly young lady ready and willing to help me . I will recommend Nancy to all who need Cricket wireless service.”
11:30AM - 3:30PM
429-B 9th St, Oakland“The man helped me fix my phone and it worked perfectly until one day it stopped working. The man was kind enough to let me know it was because my phone had been bent before the repair ( from another accident not from this store) and he offered to fix and replace the screen. The phone is now in perfect condition. The pricing is excellent and he is very easy to work with. I will recommend to friends and family.”
10AM - 5PM
3263 International Blvd, Oakland“I've been using cricket for 3 years. Never had a problem. Customer service is great. It's funny they are under att, and att sucks in everyway. This cricket store on international blvd is my favorite. All thr seniorita there is very nice.”
“Excellent service here, well trained people with knowledge. Store manager has everything under control, so far well management of what I seen that's what makes good people in the store”
12 - 6PM
15008 Farnsworth St, San Leandro“Such great customer service! I was iffy about changing to cricket at first since they're a newer network but I'm glad I did! The employees here are super informative and friendly especially the lady that helped me out.”
9AM - 8PM
699 Lewelling Blvd #30, San Leandro12 - 6PM
775 La Playa Dr, Hayward“The entire team at this Verizon store are very helpful! Ben went above and beyond when I got a new phone and had issues with the SIM card, I was in and out in no time and my phone was functioning properly. Thank you Ben!”
“The service here is okay but they are always busyI just switched 5 lines from Tmobile to cricket.Abdullah helped me port over. I really like the service. Also I’m only paying 125$ a month for 5 lines. Sounds like a great deal to me. The only reason I’m giving 4 stars is because the activation fee is high and they could only waive 2 for me.”
11:00 AM - 6:00 PM
2992 E 9th St, Oakland“I had a great experience. The young man Murtadhd T was extremely helpful too. Courteous, and kind. I really can't say enough, patient. He is whom I think of customer service is like suppose to be. He cared. I really needed phone service because I found out my daughter's service was off. I had a medical emergency and had no phone service. Scary to say the least. Thank you Murtadhd T again you made my day.”
11AM - 7PM
2209 Shattuck Ave., Berkeley“Ryan is the man. Made my terrible day really great and hooked me up with a new phone- made the whole process easy and seamless. best experience I’ve ever had at a Verizon store”
11AM - 6PM
21192 Hesperian Blvd, Hayward“From all the Cricket stores I have been too this is the BEST ONE so far. The customer service and help I get from this Cricket makes me feel like they genuinely care about me and try to help me to the best of there abilities. If any of you think about stopping by their I recommend doing so.”
10AM - 5PM
1793 E 14th St, San Leandro“Love this place everyone is ALWAYS so professional and courteous to the kind to all of their customers. I definitely would recommend this place to ALL of my family and friends.”
“Went in this Wednesday to get me an iPhone 6 charger the lady at the counter can't remember her name she gave it to me for $6 dollars when she could charge me 10 that's very nice of her and I appreciate that”
“Jaqueline helped me cancel a line, port an old number to my phone (without having me get a new sim card) and pay a bill. This metro store has the best customer service!”
“Kaylee and Monet were both so kind and patient with the entire process. They explained the breakdown of payment and shared all options. Definitely would come here again and recommend to my family and friends! :)”
“I worked with Darin today to resolve an ongoing issue that was impossibly to resolve over the phone. He was very patient and worked with me and his available resources to get my issue taken care of. He was professional, helpful, and understanding. I really appreciate you Darin! Thank you!”
“The battery on my iPhone completely died. Left my phone with Louis, walked out to buy a lottery ticket and when I came back he was already done. Just super fast and my phone was working again.”