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February 2024 by Karina J.
Adrian helped us out when we first arrived to Pick up a rental. It was very easy and super fast which we appreciate. We kept the rental for about 5 full days. They gave us options on which car we wanted. So happy we came here. On our way back to drop off the rental we met Jason so friendly and really nice. He mentioned that because we brought the car back early that we would get reimbursed for it and it would just take 3 days for us to see it. Thanks you guys we will definitely be returning if we need another rental. 5 stars all the way.
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February 2024 by Allexuz
Alana Johnson the Assistant Manager should be fired the way she speaks to customer is beyond unprofessional. She has the worst customer serious I’ve ever experienced at this location and for her to be the assistant manger is ridiculous. She should bring her outside problem to work because her nasty attitude is a bad look for the company. I will not be returning to this location based on this lady unprofessionalism. If it was up to be she would be fired because there is no reason she should be so rude to customer not just be but to the other customers who came after be she was just as rude to them as she was to me !
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February 2024 by Heather Wagner
Super easy and fast pick up and return. Next level friendly customer service/ rental agent.
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February 2024 by Jackie Teixeira
I have never had a better experience at a rental car place. My personal car had recently been damaged and I needed a rental when I was getting my car repaired. The agent assisting me was genuinely friendly and empathetic. He got me into a perfectly nice brand new car quickly and within my insurance budget. I was in and out of the store quickly. Paperwork was simple and fast, and I was able to return my car to the repair shop instead of back to the store. I would highly recommend Enterprise.
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January 2024 by Bri Mason
Great customer service Tyler and the rest of the crew are wonderful
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January 2024 by Yamin Thu
I rented a car on 27-29 Dec then rented again for a different car 29-30 Dec from this location. The front desk representative at this Alameda location is very polite and helpful. I would recommend this place.
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January 2024 by Scotty Ford
My go to rental car company. Local here in town. And very convenient!
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January 2024 by Bigfully2pg Mac (Cec mac)
My first time at this location and everything went beautiful
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January 2024 by Jerry Fetterly
excellent service. When I arrived to confirm my reservation, they were able to pull it up quickly and explain the terms clearly to me. Bay was the service man who showed me to my vehicle and after a visual walk around examination of the car, went over the operation. Bay and the service desk people were excellent.
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January 2024 by april Griffin
Tyler was very helpful he addressed my concerns and took care of everything
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January 2024 by Kathy R.
We rented a car from Enterprise because our car was at the body shop. The experience began when Enterprise had someone pick us up at the body shop and take us to their office. There we met Tyler who was juggling numerous customers and yet made everyone feel like they were the only customer that mattered. After completing our paperwork, Tyler handed us off to Alana. She took time to get to know us and help us feel totally comfortable operating a new car. It was a wonderful experience and I look forward to returning to this Enterprise office in the future.
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December 2023 by FaithZone2
Love love love ! Best customer service on the planet
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December 2023 by Zhisong Liang
I rented a car here for two days. Perfect service! 100% satisfaction!
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December 2023 by LPthang S.
Needed a rental during a stressful time. After, my car getting hit... I came in greeted by Tyler who was the manager and has the best customer service! At this time there weren't many options to choose from and so he accommodated me with a luxury suv. The other gentleman who was working at the time, walked me to the car and sat inside to help navigate the radio, other buttons and bluetooth options. I was very pleased with my overall visit, it made my car repair time less stressful. I would reccomend coming here, even if I just need a rental for other needs. This experience was top tier. Their communication, helpfulness and just overall efforts to make sure they met all my needs.
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November 2023 by Lan K.
My car was hit and run and I went to rent a car through Geico insurance. Friendly and easy to rent a car. They get the car ready fast.
