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June 2022 by Google user
Highly recommend you book a brow waxing appointment with Alexandra. I’ll definitely be a returning customer as she did a great job with my brows. She’s very detailed, professional, \\u0026 even goes to the length of explaining step by step.
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March 2022 by Raphaela Klyn
Highly recommend you book a brow waxing appointment with Alexandra. I’ll definitely be a returning customer as she did a great job with my brows. She’s very detailed, professional, & even goes to the length of explaining step by step.Service: Waxing
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February 2022 by Carolina P.
I called a couple of days ago to setup an appointment to get my eyebrows done. It was super simple and quick. I haven't actually had my brows shaped in...basically 10 years. I've never been to the Ulta in Alameda, so I arrived a little early. Well I had to walk around the whole store to find the Benefit area (even though it's massive)...for some reason I walked in and turned left and decided to walk around the whole store LOL Anyways, I got to the Benefit Bar area and Alexandra (or Alex) was the person there today. And she was great! She had checked me into the system. Asked me to fill out a form. Asked me various questions about whether or not if ive had a chemical peal, or things related to my skin care routine. She sanitized in between everything. She explained everything she was doing. It was quick and simple. She was very kind. I highly recommend that if you make an appointment, you schedule with Alexandra. I'll definitely be back!
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January 2022 by Amanda Turner
I got my brows done by Alexandra and she did a phenomenal job. Very tentative and professional. She asked me what I wanted and did exactly that. My first time going to someone new in over 4 years and I am more then happy. I will be a return customer. Apply for an office technician. ?Service: Body Waxing
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December 2021 by Vatrina Thomas
I got my brows done at the benefit brow bar and it was a very pleasant experience thanks to Alexandra, the Benefit Brow Expert! She not only did a great job at shaping my brows to my liking, she was kind, courteous, and made sure that all of my requests were met, I am very pleased with my brows!
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April 2021 by Erika G.
The customer service at this store is horrible and quite disappointing. Management is non responsive. BEWARE WHEN PLACING AN ORDER FOR PICK UP IN STORE. I placed an order for pick up, I failed to see I only had 5 days to pick up. I go to pick up on the 6th day as soon as they open and I was told they had put item back because it wasn't picked up within the time. Understandable. I was told I shouldn't of been charged. Well I check my account and I was charged, I wait a few days and I have not been refunded. I call customer service and I'm told I need to deal with the store directly. A few days go by and I receive an email from the store, they stated my item was picked up. I respond and say no, I had not picked up. Crickets!!! I send a follow up email and same thing, no response. I gave up on trying to obtain my refund. It's just disappointing and concerning that they don't properly check who they are giving out orders to.
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March 2021 by Audrey M.
Friendly, used hand sanitizer between uses, fair prices ($12 for brows). The quality is great in results. Only thing that has me ensuring I double mask and wash right after is that I wanted a higher level of sanitation between clients and for the esthetician to use gloves. While she used hand sanitizer, using new gloves (and keeping that alcohol from the hand sanitizer off my sensitive face) and wiping down the seat between uses would have been appreciated. Still post vaccination, I'll go back--double masked
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May 2019 by Elvia S.
So I was coming to leave a review about the security lady today may/4 but I decided to read what others have said and apparently it's not first time this happens... Today I went in with my husband and my 3 year old I had a small cross body bag (literally big enough for my wallet and phone) since I was there to buy a perfume I went straight to the fragrance section. The whole time she was standing just watching us then my husband went to the restroom and I started walking around the right side (more expensive) makeup and I noticed she was following me I decided to walk to the hair aisle and she followed me again. When my husband came back we went back to the fragrance section and she followed us so I asked her if she could help us find what we were looking for she obviously said no... Point is pls Ulta do something about this it's so uncomfortable having to feel like someone is about to jump you if you touch something because they think your about to steal or something... Ooo and obviously store was busy but she was only after us
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May 2019 by Alicia A.
This is my favorite Ulta! Every time I go there I get a cherry "Hello" from the staff. The major promos are always at the front of the store so if I'm popping in for a sweet deal, it's super easy to get. The store staff are amazingly helpful. They're also super cool about GWP when they have them and letting me know when stuff might go back in stock. Their salon staff are amazing and every cut I've gotten there has looked great. The last time I was there, I found a brush that I fell in love with. It was so soft and dense, just perfect. It didn't have a tag or a place on the shelf so I brought it to the front and asked them how much it cost. They checked the back to see if there were any still in package AND dug up the SKU for me. Then when I was at check out, they whipped out a coupon for me (saved 3.50!) and at the end of it all, thanked me for being a rewards member. The occasional cons are they don't stock everything like some of the other Ulta's and stuff tends to sell out really quickly. There are damaged or missing tested. They're also short staffed sometimes.
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April 2019 by Janet T.
I dropped in for a haircut yesterday. It was an awful cut. I showed the stylist a picture of how I wanted it and asked is she wants to see it again. It was a picture of my previous hairstyle, so all she had to do was trim my already short hair. Ahhhh! I am screaming at the lousy job. Now, I'm going to have to get another cut to fix this mistake.
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April 2019 by Heidy Z.
As soon as I walk in the security guard is like following me and I just wanted to use the restroom the workers there or some stand around the benefit section and are like talking and give dirty looks
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April 2019 by Rainey L.
After reading about how great the service was for brow care here, I decided to give it a try. I was tended to by Christina and she was amazing in every way! She was friendly, knowledgeable, and attentive. She received a phone call and even though I told her she was free to get it, she stated she didn't like to leave in the middle of work. My skins super sensitive and normally after getting brow work done my brows are irritated, not with the treatment I got here! Ended up spending a lot of money in the store as well, and can't say I have had a bad experience here yet. Great location. :)
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April 2019 by Alison G.
Needed major makeup help and Justin was a god senddd. If you need someone to hook you up and who knows what they're talking about - ask for him! Super kind and patient.
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March 2019 by Ella W.
Love this place. I have been getting my hair done here for over a year. My first time coming here was because of my sister recommending Ulta. I was a bit intimidated at first until I met Brenden. He made me feel comfortable and walked me through my first hair consultation. I loved that he explained what he would be doing and if it's something I would like. I love that he didn't pressure me into doing extra add-ons. It's a year later and I'm still here more knowledgeable about how to keep my hair healthy. Dana (Hair Stylist) is the best and knows how to work with my super curly thick hair! Today I went out of my norm and attempted highlights and I love them. I always walk away feeling confident and beautiful! They have a gift! Speaking of which my sisters experience was so positive she moved to San Diego and found another Ulta to get her hair and brows done and it's because of her experience here in Alameda. It's a bonus that I can also get my perfume and makeup here too. This is place has a Mac counter. If you have never gotten your hair done before come here. It's affordable and they will walk you through a hair consultation and answer your questions.
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March 2019 by Breana J.
If you are a Black Woman , I HIGHLY recommend not coming to this Ulta. I came to this location the other day when it was raining just to re-up on some mascara and see what else was new in stock. It was raining as I stated so I had on a beanie. I was in the store for like 90 seconds literally when their LP lady started to follow me. I thought she was a work coming to greet me or something, I was wrong. She literally followed me the entire time I was in there , making it super uncomfortable. It was weird to me because I was the only woman being followed while there was a woman in there of another ethnicity with a suitcase & was payed no mind. This location is closets to my home that's why I went but after purchasing my products & leaving , I still feel a way about the whole ordeal. I won't patron this location ever again. And possibly the business as a whole.