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November 2023 by Genesis Dueñas
Excellent service, today I went there to open a checking account, the banker named Alvin, excellent service, despite our bad English, he went out of his way to assist us and solve all our doubts. Thank you very much and more employees like him. 10 out of 10
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November 2023 by Amir Netzer
The worst bank I have ever been/ seen in my entire life, everything is so complicated, terrible costumer service, the app are so slow and for every transaction or deposit you have to schedule a meeting with the bank so they can unlock the option, and all of the sudden they decide to close my bank account without any notice or explanation, (I was never in overdraft and there always money in the account), they holding my money in the account without anything I can do, they're saying the account in process of closing, once it will be closed they will send me a check with the funds in the account, ( it could me between a two weeks- month) that I can't use my own money, “from they're side, we don't own you any explanation we can just do that)
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August 2023 by Rheana L.
Very helpful, If I could leave 10 stars I would. Super nice and took me in even when I didn't have an appointment. Love the hospitality.
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July 2023 by A Shah
BEWARE the drive thru atm will steal your money!!!!! i deposited 6k cash at the drive thru atm, the screen (while counting the cash) said theres an issue with this atm and then proceeded to print me a receipt that says I deposited $4,105!!!!!!!I got the issue situated and made a case, i wouldn't want anyone to go thru this I am extremely frustrated!first time and last time here, never trust the atm here ever again!
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July 2023 by Jesus Chavez
If I could review this bank a zero, I would every time I come to get some type of help they claim they don’t do the type of stuff here and example I came to get a sworn paperNotarize They said they couldn’t but once I go to a different bank, they always help me and I always try to come to this bank because it’s so close to my home every time I go in there. The workers are always talking to each other gossiping and on the phone I hate to give out bad reviews, but I have tried over and over.
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June 2023 by Joy F.
I was told I have to return to this branch and have them call someone to come out physically to the branch, open the ATM and find my checks. That is preposterous!I just filed an FTC complaint and a BBB complaint and am working on a Consumer Affairs complaint.Meanwhile Saturday is the first of the month. And this should not be happening.***Weds, 6/28/2023, at ~4:40pm Pacific Time I deposited 5 checks, some endorsed, some not, into my personal checking account, the exact amount I have no idea, the ATM (ICAH2123) cycled like it was processing and then rebooted. I called the number and couldn't get through to a human - twice. I went into the branch in Alameda South Shore, Alameda, California and was told my multiple people they couldn't help me. I loudly said I refused to leave until someone did. An employee took me into an office and suggested I call again from my phone and file a claim. The agent I spoke to on the phone, in Philly I think, said he could see the checks and the amounts, one of them was for two hundred something, he assured me, "promised" me that the checks would clear and show the next day. That's today. They didn't I've chatted and called, so far speaking with 4 people and am now being told there is no record of any of the checks. Seems like someone should go find the person who I spoke to yesterday, listen to the recording of the call and get the money into my personal checking account ASAP. Saturday is the first of the month- this is unacceptable! I was told that to physically return to the branch and request that they call someone to manually open the ATM - that is RIDICULOUS. One, I shouldn't have to do the leg work on this, two, WHY WOULD THEY LISTEN TO ME TO DO THIS. I can't wait to get this resolved and close my accounts.
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May 2023 by TIm H.
This place is the worst. Bank of America is terrible. I've had with this bank, charging me fees without telling me. Customer service is terrible. BofA sucks.
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February 2023 by Lstasha R.
Busy location, but all the staff is helpful. I needed assistance with a wire transfer, the person that greets you as you enter helped me do it online fine my laptop and even provided a open office to allow me privacy. For me, she went above and beyond. 5 stars for me. Sucks I don't remember her name.
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December 2022 by Farah P
Terrible. BofA held my funds for 4-5 days. The cheque came from Charles Scwab's BoFA account and I deposited it through their drivethrough ATM because this location closes at 4. Many of their customers finish work at 5. They need to change their office hours. and be available for service to their customers.
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November 2022 by Sunny Lai
I have filed a complaint with corporate and are in the process of cancelling ALL my accounts with Bank of America because of the way your associates treated me today. Corporate gave me your contacts and encouraged me to reach out to you all.At around 1pm today, I was waiting in line to withdraw $800 at the South Shore Alameda Branch. One of the customers in front was taking longer than expected. Myself and a few others were quite frustrated with the wait. Another teller by the business services was opened but not the consumer tellers.When your assistant manager, JULIO RANGEL walked by, I asked him if he could open up another teller. He said he already did and what else did I want him to do??? I was quite taken by his attitude and said but that's the business teller not the consumer. He responded with an attitude and said look they can help you too just wait. I told him I did not appreciate his tone and this is no way to treat a customer who has a choice bank elsewhere. He said withdraw your money then! I asked him where the manager was. He said I have my card here if I want to file a complaint.I have been a platinum member for 23 years and I have never been treated this poorly. I did exactly what he suggested. I'm in the process of closing multiple accounts: savings, checkings, credit cards, merrill edge, mortgage, and business. I will soon be a former member. Is this how you treat a customer who simply requests another teller to be opened? Was it because I am of Asian descent? WHo knows? I withdrew my checking account immediately and went on to open an account with Chase as suggested. They treated me with open arms.
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November 2022 by Angelica C
Worst bank ever. This is the second time I come where they have more greeters than they do bank tellers. Right now there is a greeter but no bank teller. How does that make any sense?? Management needs to get it together.
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October 2022 by Man L.
I have filed a complaint with corporate and are in the process of cancelling ALL my accounts with Bank of America because of the way your associates treated me today. Corporate gave me your contacts and encouraged me to reach out to you all. At around 1pm today, I was waiting in line to withdraw $800 at the South Shore Alameda Branch. One of the customers in front was taking longer than expected. Myself and a few others were quite frustrated with the wait. Another teller by the business services was opened but not the consumer tellers. When your assistant manager, JULIO RANGEL walked by, I asked him if he could open up another teller. He said he already did and what else did I want him to do??? I was quite taken by his attitude and said but that's the business teller not the consumer. He responded with an attitude and said look they can help you too just wait. I told him I did not appreciate his tone and this is no way to treat a customer who has a choice to bank elsewhere. He said withdraw your money then! I asked him where the manager was. He said I have my card here if I want to file a complaint. I have been a platinum member for 23 years and I have never been treated this poorly. I did exactly what he suggested. I'm in the process of closing multiple accounts: savings, checkings, credit cards, merrill edge, mortgage, and business. I will soon be a former member. Is this how you treat a customer who simply requests another teller to be opened? Was it because I am of Asian descent? Who knows? I withdrew my checking account immediately and went on to open an account with Chase as suggested. They treated me with open arms.Update: Met with the supervisor. Her reaction was quite stoic. This is how this branch treat their customers. They run it like a DMV with zero accountability and customer service.
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October 2022 by Roger Stewart
Bank of America closed their main office on Park Street leaving only this small branch office to serve the entire city of Alameda, population 80,000. At any given time there are never more than one or two tellers on duty, so the lines are always, always long and slow. You can never call on the phone; instead you always get the same massage on the automated messaging system telling you everyone is busy and then hanging up on you. I don't blame the people who work at the bank. I blame BoA for cutting costs to the point of absurdity.
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September 2022 by Brian H.
Absolutely awful service. Disorganized and slow. Took over three weeks to make an "appointment"to open a checking account (which had to be done in the branch). After waiting half an hour past the appointment time, they had lost the information and required a paper social security card which was never mentioned. This is not the first time I have had a bad experience here. I was previously treated rudely by a banker who refused to help me withdraw funds from my account. I won't be doing my banking here any longer. What a disaster of a branch.
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September 2022 by T S.
Absolutely awful service. Disorganized and slow. Took over three weeks to make an "appointment"to open a checking account (which had to be done in the branch). After waiting half an hour past the appointment time, they had lost the information and required a paper social security card which was never mentioned. This is not the first time I have had a bad experience here. I was previously treated rudely by a banker who refused to help me withdraw funds from my account. I won't be doing my banking here any longer. What a disaster of a branch.
