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December 2023 by Nidia R.
Unreliable. Unprofessional. I hate to write a bad review but after reading you will understand. If I could give a 0 I would! I brought my moms car to get a back bumper fixed. The car was taken in for an estimate and we were told we would receive a call for when we can take it in to get the work done. We get a call that we can take in the car on a Monday. This was in October. We wait a couple of days and get no news to which I call the shop. I am told that the car has not gotten work done because there was no car part available. Why would I get told to bring a car when no part was ordered? I go pick up my car the next day and it is parked on the street, where there is risk for a car break in and getting a ticket from the city. I talk with Andy and ask him to contact me with updates. A couple days go by and no call from Andy. I call and still no update but he said he will call when the piece is there. One week, two weeks go by and not even a call to at least check in of the status. November passes and still nothing. I get a call in December that I can drop off the car. I take it on a Thursday and call on a Monday to check in with it. I speak with David and he tells me that there has been no work done on it because they are closed weekends. If that's the case why not ask me to bring in on Monday? It's an inconvenience to not have the car and to have to play this back and forth game. David tells me that the job will take 3-5 days just for the bumper to be fixed. DO NOT GO HERE YOU WILL GET YOUR TIME WASTED. I check in on Thursday afternoon around 3pm and they let me know that all they need is to paint the bumper now. I tell them that I need my car tomorrow by 10am. no more excuses. Friday at 10:30 I am at work and I give the shop a call. I let them know that I am calling in for my car. The employee asks me which car is it. As soon as I am done describing the car, the guy on the line starts telling me my phone is cutting off and that he cannot hear me. At this point it seems like they are trying to avoid me. I ask him "is it really cutting off or are you Bsing me?" I decide to hang up and have my husband call the shop from his phone (he is in a different location than me). The guy from the shop makes up excuse after excuse and try's to justify himself with saying that he wasn't able to understand my English. I am fluent in English. I do not have an accent. And even if I did, is that how this shop treats non-fluent speakers? Completely unacceptable behavior from a shop who serves in the Bay Area. THEY ARE GOOD AT MAKING UP EXCUSES. To excuse the car not being ready, the guy tried telling my husband the body shop guy got injured. I understand accidents happen but does this shop not have enough personnel? I finally get my car on Friday and it's because I am pressuring, having to make call after call to get some form of communication. I am disappointed because I read so many good reviews but this shop will pick and choose who to respect and who's time to play with.
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October 2023 by Betty Stouffer
This has got to be the best and most honest place in town. We have a few good guys on the Island and this is one of the best! David the owner is a good man and knowledgeable when you have a real problem!
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September 2023 by Monsta M.
My car was overheating in Alameda, luckily I was near Alameda Auto Care Center. Dropped off my car and even though they were very busy, they said they'd do the best to assess the issue and get me info and an estimate. By noon they determined I had a cracked radiator that needed replacing. They ordered parts and got everything completed by early the next day. Service was quick, staff was friendly and helpful and the price was very reasonable. I'd definitely have my car serviced here again!
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August 2023 by Mariko Mae Ashley
These guys found a veryyyyy small slow leak in our tire which had been eluding other tire shops in Alameda for several months, and they charged us a fair price to fix it. Very courteous and honest.
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August 2023 by Vincent Brodit
Known Dave for a long time and he's honest mechanic and doesn't charge much, not like other shops
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August 2023 by kaylee stevens
The technicians at alameda auto care are very knowledgeable and accommodating. Pricing is also very fair.Services: General repairs & maintenance
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August 2023 by Steve D.
I Wanted to say how professional and how much they know about you Vehicle. I've taken both of our Vehicles There.
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July 2023 by Alexander A.
Alameda Auto Care Center is the best auto shop I have ever dealt with in my life. David and his team are amazing! I have an old truck that needed a lot of work and I could not believe what I was charged. I was expecting double the amount that I paid. A few months later, my check engine light went on. I dropped it off and there were a few lose parts. They secured them with clamps and the problem was fixed. I was in shock when David told me NO CHARGE for the work! David has even texted me a few times since I've brought my truck in to make sure everything was running smoothly. I did not think customer service like this existed!! Hands down this is the best auto shop!! I highly recommend!!
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July 2023 by Lionel M.
I've been here a couple times now and feel compelled to let others know about this shop of honest and fair technicians. I've had a clutch replaced on a BMW, transmission fluid and motor mount replacement on a Honda Civic and all the jobs have been completed perfectly. They follow up to make sure the work they did resolved the issue and they don't try to fix something arbitrarily just to make more money... they are true professionals. This is my go-to place now.
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June 2023 by Brian M.
Tony was amazing! He let me drop off my car early, even though he was tight for space, I got a very reasonable estimate. I had an issue with my exhaust manifold, which I worsened by over filling my oil. They fixed this within a few hours. Then even after service, which was 100%, they reminded me by text when I was due for an oil change. Excellent customer service!
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April 2023 by Kendyl Cohn
My vehicle was erroneously towed to this shop instead of the one I had requested. The guy here impersonated my normal shop's owner and told the towing company to store my car until they could get to it.Now I've been dealing with days of getting my car out of storage and to the correct shop. If the man here hadn't outright LIED and tried to steal business, this would not be my situation right now.
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April 2023 by Robert Bautista
Great work! I had them fixed my Toyota Avalon 1997. David was so helpful in figuring out what was wrong and the car runs smoothly.Service: Auto engine diagnostic
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March 2023 by Harry Fong
Sergei is a reasonable man. He is genuine in trying to fix your car and his prices are fair. Not the lowest but fair and amid all the customers he gets, he will find the time to get repair work done timely.
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March 2023 by Dalena V.
My car needed an oil change and I found this local place through a quick search. Needless to say, the service was amazing! How have I not discovered AACC before?! It's located right off of Park St so you can occupy yourself with the shops and restaurants nearby.I called for availability and my sister helped take my car in for the service the following day. It took about 2 hours for my oil change and they even pumped air in my tires (we love the extra care!). Additionally, the prices are very reasonable and the mechanics really stand true to their work. I would definitely recommend this auto shop for all your car needs!
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February 2023 by Inez Paepcke
I had a dent in my Honda Civic quarter panel and Andy said to keep the price down, he could repair it rather than replace it. I ended up paying less than half of what two other body shops estimated. It turned out great, I couldn’t be happier. I’ve always appreciated Andy’s honesty and kindness in doing the best he can for his customers. Thank you!Services: Oil change
