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December 2023 by Zoey C.
My car got hit by Chevrolet Silverado on the driver side :( When I called my insurance to file a claim, they were able to give me a website that located the auto body shop that works well with them. If you have National General Insurance / Encompass / Allstate, this place definitely knows what they're doing!Before I found this location, I did call the first one near me and unfortunately that location didn't accept new clients until 2 weeks out... When I called this location, they immediately told me I can come in next day for an inspection & evaluation. I was really happy that they were able to do what they need to next day. My car was still somewhat drivable, so I didn't have to leave it at their location, but if your car is completely unsafe and not drivable, it's best to call them ahead of time if they have space to leave your car there.When I got to this location, the friendliest front desk gentleman helped me out, his name was Tian. He was super helpful and knowledgeable! He truly pays attention to details when it comes to the inspection of your damaged car. He helped me order all the parts that my car needed, and it came within 3 business days!Once the parts arrived, I was able to drop off my vehicle next morning. Tian and another gentleman, Marcus, helped me out during the drop off process; it was smooth and easy! They were kind enough to order me a Lyft back home, since I had no ride. One thing I love about this place is that, they send you a website to see the status of car being repaired! Never in my life I would experience an auto body shop using a system like this. This team is VERY responsive through e-mail communication; if I ever had any questions, they would answer in a reasonable amount of time. I love how this team truly cares about their customers and are passionate about what they do. That's the true value of an auto body shop. The feeling that you're part of their family and your vehicle are in good hands! I would totally highly come back to this location for any future repairs (hopefully not car accident ones). Kevin (the owner) truly built an amazing team full of hardworking people, and you'll definitely get your moneys worth!
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November 2023 by Wilfred WC Siu
After one visit, I am hooked on Alameda Auto Body. The staff is courteous, respectful and honest almost to a fault.As a result of me running my car over a curb, the front bumper hung loose. Proposals from a few autobody shops range from a new bumper to reattaching the loose bumper at a cost of over $100. Fortunately, I drove by Alameda Autobody while running an errand, and dropped in for an estimate without a prior appointment. Non, a young staff member there, offered to reattach the bumper on the spot and at no cost. I was running an errand and had to schedule an appointment the next day. The next morning, the car was fixed while I waited in their waiting room. Non firmly declined my offer to pay for the work. It was not that the firm was not busy. Their yard and Everett Street were choke full of cars waiting for their attention at the time.All throughout, he was friendly and respectful. I am struck by his courtesy and honesty. If I ever need bodywork on my car, Alameda Autobody will be the only one I will go to.
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November 2023 by Wilfred S.
After one visit, I am hooked on Alameda Auto Body and Servoces The staff is courteous, respectful and honest almost to a fault. As a result of me running my car over a curb, the front bumper hung loose. Proposals from a few autobody shops range from a new bumper to reattaching the loose bumper at a cost of over $100. Fortunately, I drove by Alameda Autobody while running an errand, and dropped in for an estimate without a prior appointment. Non, a young staff member there, offered to reattach the bumper on the spot and at no cost. I was running an errand and had to schedule an appointment the next day. The next morning, the car was fixed while I waited in their waiting room. Non firmly declined my offer to pay for the work. All throughout, he was friendly and respectful. I am struck by his courtesy and honesty. If I ever need bodywork on my car, Alameda Autobody will be the only one I will go to.
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November 2023 by Rachelle R.
Dysfunctional office. Stressed me out for 2 weeks. Work finally done well.Got two quotes - one for back bumper that was hit when parked that his wonderful insurance was paying for. Second quote was for a door I dinged. Got the second quote within 24 hours. First quote never came. Finally I called and got the quote by email. I sent quote to insurance and they accepted it, got in touch with them and sent them a check. Never heard from them so I called to make an appointment. Women on phone said they never heard of me. I sent them back the quote by email. Called insurance guy Alex who contacted them by text and they called me late in the week of October 25 to make an appointment . Appointment was made for Tuesday, Oct 31 at 10. On Monday, Oct 30 my phone was off and I listened to a voicemail at 7pm. A male said since I'm not coming in till the 31st (March was in transcription), they were sending back my parts (which came in Oct 20th). I left a message that night. I walk in for my Oct 31 appointment and they know nothing about it except the male not taking care of me says he sent back the parts since I didn't return his call that was made at 4pm yesterday. Lucky for me, the parts hadn't been picked up and they saw that the work was already paid for. So they took in my car and it was ready 3 days later. I told them I would pick it up Friday Nov 3. On Nov 2 I get a text from Carwise saying car should be ready Nov 8. I emailed back and they said IGNORE THE TEXT. All this could be because one worker doesn't enter information on computer. So much stress for no good reason. Customer service appalling. Body work fine.(Just looked at emails. Oct 23 they wrote they hadn't heard from insurance company but the parts arrived on Oct 20 because they got the OK from the company).
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October 2023 by Loretta Gravelle
After someone hit my car, it was nice to be treated with such professionalism! They were so nice and always offered to drive me home. They took care of my rental car, and they were familiar with dealing with insurance... it was all great, after all. And my car looked amazing!! Highly recommend!
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October 2023 by Paul
I was very impressed to see what an excellent job Alameda Auto Body did in repairing my right front fender and rims. I can tell that everything was attention to detail. Along with great customer service you can't go wrong in getting your car fixed at Alameda Auto Body??
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October 2023 by Brett Gildersleeve
Great service. Friendly and flexible. They worked with my schedule, which was complicated because I needed the vehicle repaired while I was out of the country.
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September 2023 by R Luebker
Thanks Marcus and staff at the Alameda Auto Body and Services, for repairing my car in a timely manner and making my car look brand new again!Services: Painting
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September 2023 by Rochelle N.
Marcus was super nice in helping with my car! All the employees were nice and friendly. I will definitely be returning if my car has car body needs! Thanks again!
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September 2023 by Amanda Hart
Highly recommend! The team at Alameda Auto Body made the whole process from beginning to end super easy. Very communicative, handled everything with my insurance and got my car back to me like she was brand new. Couldn't recommend them more after an accident.
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September 2023 by Billy E.
if you're trying to get a High estimate to collect an Insurance check, this is the place for you. if you're paying for repairs on your own this place will price gouge you. I was quoted 18 1/2 hours to detail a car. This should be against the law and I feel bad for People who don't know any better. I hope this review helps someone.
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August 2023 by Stephanie Martin
Great service. Fast turnaround. I highly recommend this place!Thanks to the team at Alameda Auto Body Shop!
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August 2023 by Tran Lam-Akagi
Very satisfied and comfortable with the service. Feel good that I was taken care of with what need to be done with the car.The customer service was great. ?Services: Tires
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August 2023 by Edward S.
Kevin and his team are awesome I highly recommend them. There work and customer service is amazing you'll be in good hands if you use them
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August 2023 by Jeff J.
I needed my right tail light replaced, as well as repair of bumper and lift gate damage. The work will take a couple of days; however, my daughter had her driving test the next day. Ke quickly replaced the tail light so that there would be no issues with driving test.Excellent and friendly customer service! Much appreciated.
