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February 2024 by howard brenner
excellent service at UHaul site
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February 2024 by Jeff Haring
It’s rare these days when you get good service and therefore it needs to be recognized. I rented a truck from this location to do some minor moving of household items. Every step of the process went smoothly, from the reservation to checkout.Although when I brought the truck back the next morning I noticed I had to put more gas in the tank than I thought I had used. It seems you have to check the gas gauge & your contract to verify how much gas you need to bring it back with an equal amount as when you left. That’s normal. But it took 4 gallons and I had only driven 18 miles. Something was not right.So when I checked the truck back in I confronted the first person I came upon with anger. His name is Cory and I started out the conversation pretty aggressively.In a matter of moments, Cory calmly explained to me what likely happened, told me that I wasn’t the first person this happened to, then apologized, and offered a fair reimbursement for the extra expense I incurred.Just like that! Problem solved.If corporate U-Haul is reading this then you need to hire more employees like Cory. He quickly handled an angry customer and diffused the situation with a little reason. He didn’t need to give me a full refund, and I didn’t expect that, just make it right. A few dollars was all it took.Too often people skills and some common sense are overlooked when in the service business. So thank you, Cory.
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July 2023 by manuel guzman
Fast service, had 2-3 guys in front of me picking up trucks at 7am and I was still able to be out with my trailer hooked up and lights tested in less than 15 minutes. Highly recommended.
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March 2023 by Dave L.
I was able to reserve an auto transport trailer from this location a couple days before I picked it up. I didn't have the correct hitch ball and they had plenty to purchase there in the store. Everything went smooth and I was able to drop it off in the Bay Area with no issues. I would use this location again if needed.
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February 2023 by Scott G.
First class. It was so quick and easy. Picking it up and dropping it off. They were very kind very friendly and had a sense of humor. Five stars all the way.
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January 2023 by J. J.
The employees at the location were helpful although their closing team failed to leave us a key for mobile pick up so we waited 40 minutes for our vehicle. Unacceptable. If you have a time sensitive move, don't trust that you will have the vehicle needed and check their establishment's open time. We were told to be there at 8:30 and they don't open to 9am. Insanity and horrible way to start a very busy move day. The only reason for two stars is that the morning employees opened early to help us.
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December 2022 by Pat G.
Rented trailers Ana's trucks from these guys many times. Every time has been easy, fast, and reliable. Now U-Haul on the internet are not good. They will send you to places with no trucks even after reserving a truck a week ahead. Go to the local u-haul retailer and they are greet.
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December 2022 by Kevin Anderson
Super easy to book the truck rental online.The staff at this location are extremely helpful.The price was great.I will be back.Thank you
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August 2022 by Verney T.
Hi rent from U-Haul in Agoura often. I've had to rent for a day, and I've also had to rent for up to a week or so. And for the most part I had to say the customer service has been excellent. I've never really had bad customer service. The best customer service I've had so far when I've been there has been when I've checked my truck in. The last two times I was there the gentleman at the curb were absolutely amazing. I have to say I'm a little bit of a dingling when it comes to using their app and I couldn't get it to work but what did they do they jumped right in and helped me. I wish I could remember your guys names but I can't and I'm so sorry about that but you are amazing and I do appreciate your help. I would definitely recommend U-Haul. Like any business double check your rental it never hurts because sometimes computers make mistakes and so do humans.
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August 2022 by Luc Martin
Great customer service. I have dropped off uhaul trucks to them without issue. Most recently, I needed an appliance dolly and was able to get one quick and easy with super fast service.
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July 2022 by Ellie R.
Betty, the manager at this U-Haul, was so helpful and got us what we needed super quickly! We HIGHLY recommend this location. The location was also super easy to get to. Super friendly and helpful customer service, even when busy - couldn't ask for more!! I definitely recommend coming here for anything you need for moving, they have vehicles, dollys, boxes, bubble wrap, etc. Such a good experience!!
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May 2022 by Derek Bacon
Needed an appliance dolly for moving a good sized armoire. Was able to get one in great shape really quick from Agoura Uhaul. And it worked perfectly for the job with the strap and all. Return customer and they always deliver at this location…great people too!
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May 2022 by Emily E.
This is the best Uhaul! The staff is AMAZING. I worked with Betty who helped me ship 2 Uboxes full of furniture. One was last minute and she did everything possible to help me get it in time. She was so eager to help us. If it wasn't for her, the boxes would not have arrived on time. Mathew1 and Mathew2 are also great! They are both so nice and helpful. We highly recommend this Uhaul and will definitely work with them again!
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April 2022 by Sheri C.
I'm posting this review for my daughter and son-in-law: Right on U-Haul Agoura Hills! It's so refreshing to get good service these days. Thank you for doing everything you could do to accommodate my needs. We'll definitely spread the word and be sure to use you again when needed. Big shout out to Betty for being so helpful.. totally appreciate it :)
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April 2022 by Todd M.
Fantastic customer service. Betty and Tim were very helpful for a quick moving dolly moving need I had tonight. From the moment I walked in it was a very inviting environment thank you guys for the assistance. Highly recommended.
