Tesla

Most Recent Comments

• December 2023 by T W.
  Unfair Pricing Policy and Poor Customer Handling at Canwood Tesla StoreMy recent encounter at the Canwood Tesla store with Advisor Alex and Manager Amelia has left me deeply disappointed and disillusioned with Tesla's customer service and pricing policies.Upon discovering a $3430 price reduction on identical cars right after picking up a long-range Model Y from the inventory at Camarillo, we approached the service center seeking clarity on the price discrepancy. The initial advisor we spoke to seemed bewildered by our situation, offering no recourse or solution to rectify the issue.Seeking further clarification, we spoke with Manager Amelia the following day, hoping for resolution or at least an explanation. However, her responses only added to the frustration. She claimed no visibility into price reductions and suggested that the inventory's VIN-specific nature prevented any retroactive application of discounts post-delivery.Amelia's explanation lacked accountability and failed to address the absence of proactive customer guidance or transparency in pricing from the Tesla team. We were stunned to hear that had we noticed the reduction and called for a swap before delivery, we would have saved $3430, but the responsibility seemingly fell entirely on the customers, with no room for resolution post-delivery. Furthermore, when confronted with the absence of guidance from Advisor Alex to customers about monitoring inventory for potential price changes before delivery, Amelia remained inexplicably silent. The inability to provide a response is reflective of a systemic issue within Tesla's customer service approach. Moreover, when expressing our intent to escalate the issue, Amelia's reluctance to provide her last name was perplexing and indicative of a lack of accountability in addressing customer concerns.This initial experience with electric vehicle purchasing has been marred by Tesla's unfair pricing policy and an utter lack of empathetic customer handling. The absence of proactive guidance and the refusal to acknowledge the unfairness of the situation post-purchase has left us feeling utterly disregarded as customers.Moving forward, I hope Tesla reevaluates its customer service protocols, emphasizing fairness, transparency, and proactive communication to prevent customers from feeling disheartened and dismissed.
• November 2023 by Harry Cao
  I wish there is a zero star option.Came in for the knocking noise from the front suspension of my Model X. After diagnose they had to replace the front drive axle along with bunch of suspension parts. $6k later with two separated appointments, the noise is still there, and now there is a new problem that while driving on the freeway the steering wheel vibrates. Came back again and was told the noise is normal. How can that be normal and even if that's the case why you did the repair at the first place?! The manager, Devon Coonce, very rude and arrogant, shows no willingness to help and kept saying there is nothing wrong with the car. They tried to blame on the tires but the vibration issue didn't exist with the same tire right before the repair! I again took it to the tire shop and they checked the balance and everything is fine.So, basically they take your money and create more issues and refuse to stand behind their work.They want to charge me another $200+ for another diagnose, and basically saying there would be waste of money since they will just keep telling me nothing is wrong with the car.Shame on the shady practice of Tesla and terrible service on the manager. Stay away people!
• November 2023 by Gennady Landa
  If I could give them zero stars I would. The terrible service from this location is the reason I will probably never buy a Tesla again (I own 2).I recently took my model X on a camping trip. Tried to charge the car at a supercharger and it wouldn’t charge, giving me a “passenger restraint fault error”. I tried every stall at the station, including ones that other cars just finished charging. End result was that I had to get it towed after talking to roadside.I get the car for service to the morons at the Agoura Hills Tesla. They claim that the car is working fine, that they didn’t see the fault message with that timestamp, and that the issue was with the superchargers or I wasn’t inserting the connector properly. I’m pretty sure they didn’t even check the logs and I’ve caught them saying that they checked something when they didn’t before.Will be contacting a lemon law attorney. Stay away from this service center.
• November 2023 by Benjamin Koplan
  Power steering was behaving improperly. I scheduled a service with Tesla at their Agoura Hills location. They advised they would need to remove the battery pack to access the steering column (this for additional fee). I authorized and the repair was completed.Unfortunately, after the repair, the battery will no longer charge at Tesla supercharge stations. This issue did not exist prior to Tesla removing the battery. Tesla claimed not their fault.I spoke with Bryan Buenger, Service Manager, and he also disclaimed responsibility, asking me to pay approx $2,500 to effect the repair. This is simply too coincidental to not be something that occurred at point of removal/reinstallation of the battery pack.I've filed a complaint with the California Bureau of Automotive Repairs. Note this is my second Tesla. Very disappointed in their behavior and refusal to accept responsibility. If they agree to fix the problem at no cost I'll certainly update this review.Separately, I certainly don't take this personal. The service reps that I worked with, namely Sydney and Stone, are AWESOME. Unfortunately, they have very limited authority, but they are kind and empathetic.11-1-2023 Update:Updating my prior review, after reaching out to management via LinkedIn, I received a callback from the regional manager (David Colon). He is a true professional: great listener, empathetic, and certainly seeking to retain what has been a long-term relationship with a two-time Tesla customer. He agreed that Tesla would take responsibility for the repair, and also gently suggested I consider taking advantage of their free supercharging for life of which I qualify as rollover from my present vehicle. He is a great advocate for Tesla, and his intervention has returned my faith in this company.
• November 2023 by Ben K.
  Updating my prior review, after reaching out to management via LinkedIn, I received a callback from the regional manager (David Colon). He is a true professional: great listener, empathetic, and certainly seeking to retain what has been a long-term relationship with a two-time Tesla customer. He agreed that Tesla would take responsibility for the repair, and also gently suggested I consider taking advantage of their free supercharging for life of which I qualify as rollover from my present vehicle. He is a great advocate for Tesla, and his intervention has returned my faith in this company.
• November 2023 by Mary Ann Scheimberg
  The best customer service ever.Having a flat out of state and in the middle of the night, alone. Called roadside service. The young man stayed on the phone with me till o felt safe with the tow service who came to help.Thank you all, Tesla representatives.
• November 2023 by Eric
  Talked to a stupid blonde service advisor who was an idiot. Horrible customer service and she can barely form a sentence. Extremely rude and unprofessional. I guess they don’t care who they hire.Made a trip for nothing and they refused to fix any paint issues even though they were previously reported. Definitely don’t buy a Tesla if you care about customer service.
• November 2023 by Ali K
  Brought my Tesla in to this location on 10/25 to get the battery replacement and they issued me a loaner car, I then received notice on 10/27 my car was fixed and ready to be picked up. On 10/27 when I came to return the loaner and get my car I noticed the mileage in my car has decreased, so I had brought up my concern with a employee named Kristy who was very unpleasant and condescending and did not answer my concern fully. After I left this location I noticed this employee messaged me in my Tesla chat accusing me of leaving the loaner with a “ strong smoke smell” and that I would be charged $200 for this, this is absurd and impossible considering I don’t smoke of any kind and even had my car seat for my baby in the loaner to drive her around. I then returned to this location to speak with the manager about this accusation and was met with a manager named Bryan who did little to listen to my concern or feelings, and continued to keep up this accusation of me smoking in the loaner even after I explained it was impossible and asked him to prove his belief to me. He claimed several other employees noticed this smell, and that they all believe I smoked cannabis in this car. With no proof and no listening to their own client he continued to accuse me on a ridiculous basis. I told him he and his employees gave me the worst customer support I have ever received in my life, and I expected better from Tesla and only then did he offer to make me a exception and waive this smoking smell fee , despite me not ever smoking in this car because I’m not a smoker of any kind, and they had no factual or real evidence to back up their accusations. I truly and disappointed with the service and treatment I experienced in this location and will never return to this service location again and will make sure to tell all my friends and family who owns Teslas to do the same. Tesla should do better for their clients and look at these reviews this location are getting because it’s obviously showing a major flaw in your employees.
• October 2023 by Wyn F.
  Had some issues with my steering wheel and tires so I called in and was directed here. Luckily they're open Saturdays and it was a show day. The guy that helped me named Stone was awesome! Being part of the fellow unique name club it was a given though He got me into a loaner during the repair and it even ended up being fixed entirely the same day. Seriously I expected to have quite the headache getting this taken care of and he made the entire process the smoothest I've ever experienced with car troubles. Will definitely be coming back in the future if anything is ever needed. Top tier customer service skills and Stone you're the best!
• October 2023 by Eric M.
  Talked to a stupid blonde service advisor who was an idiot. Horrible customer service and she can barely form a sentence. I guess they hire people with a very low IQ.Made a trip for nothing and they refused to fix any paint issues even though they were previously reported. Definitely don't buy a Tesla if you care about customer service.
• September 2023 by Kenny Kurtkan
  I recently had the pleasure of working with Ahmed while searching for the ideal Tesla Model 3, and I can't sing enough praises for his professionalism, knowledge, and kindness. Ahmed went above and beyond to ensure that my car buying experience was not only smooth but also truly enjoyable.From the moment I stepped into the dealership, Ahmed greeted me with a warm smile and a genuine eagerness to help. He took the time to understand my specific preferences and needs, patiently listening to my requirements for a Tesla Model 3. His attention to detail and understanding of the different features available truly impressed me.Ahmed's expertise in the Tesla lineup was exceptional. He effortlessly guided me through the various options, explaining the differences between models, trims, and packages. His extensive knowledge not only helped me find the right Tesla Model 3 for me but also provided invaluable insights into the benefits of electric vehicles.What truly set Ahmed apart from other salespeople was his genuine care and commitment to ensuring my satisfaction. He never pressured me into making a hasty decision, always giving me the time and space to explore and think through my options. Ahmed's patience and understanding made me feel comfortable and confident in my car-buying journey.Throughout the process, Ahmed maintained excellent communication, promptly responding to my queries and accommodating my schedule for test drives and consultations. He consistently went above and beyond to provide me with all the necessary information, ensuring that I had all the details I needed to make an informed decision.Thanks to Ahmed's efforts, I am now the proud owner of a Tesla Model 3 that perfectly matches my needs and desires. His dedication and genuine passion for helping customers find their dream cars makes him a true asset to the dealership and the Tesla brand.I wholeheartedly recommend Ahmed to anyone looking to purchase a Tesla Model 3. His expertise, kindness, and exceptional service make him the go-to person for a seamless and delightful car-buying experience. Thank you, Ahmed, for your invaluable assistance!
• September 2023 by Micah Reed
  I've taken my cars here multiple times and am always impressed with the staff/employees. They are great at communicating and are always super friendly. I constantly am reading online how tesla provides bad customer service, I am here to tell you the exact opposite with my experience. I just got a model y and there were a few small issues that needed to be fixed and they performed exactly what I requested. Special thanks to Stonebreaker and the nice woman working at the front desk near valet, you guys are awesome!
• September 2023 by Alexandro S.
  I needed service on my car due to some interior issues with my back seats and I can't express the amount of help I got from this service center. Many people assisted me. One of those people was Katie. She was would be updating me on my car status, she was able to get me a car for the meantime while my car was being checked on. I do believe a lot of the peoples services's are very postive, but it's always a hit or miss with the cars as I did have to use a Uber once, which was my first, but luckily they gave me a voucher and I didn't have to pay.Would definitely recommend coming to this Tesla Service center for any Tesla issues. Great service, great communication, great people. If you're planning on coming for service and you were expecting to get a vehicle, make sure to let them know ahead of time. They are able to sometimes put a vehicle aside.
• August 2023 by Farhan K
  Very friendly and helpful staff that genuinely seemed interested in helping you. I have a very pleasant service experience here , because my issue was a quick fix they shuffled things around to resolve it while I waited and they even offered me cold water on a hot day
• August 2023 by Eric E.
  I'm not sure who to be more upset with. Tesla's policies, the customer service team, or the technicians.Let's start with Jared, who was my main POC. I have to agree with the review below me that Jared is very professional and communicative. I want to make it very clear that my review is strictly coming from a customer service perspective, while open minded to how horrible Tesla's policies are (this definitely ain't no chick-fil-a).I had a total of about five problems. Two of those five problems were very critical to me and unfortunately those were the ones that fall under Tesla's 'Proof is in the Pudding' policy, which is 100% reliant on the customer service reps (such as Jared), who stated that someone from Telsa must physically be in the car to replicate the issue as proof. Otherwise, Telsa won't even bother look into it.I've worked in a number of industries that solve problems that were either 'By the Book' or by going 'Above and Beyond.' I have no problem with either book of business. Regardless of business model, I start to have problems when there is a lack of transparency and/or honesty.I took a test drive with Jared. Long story short, he was not able to hear the loose screw bolts rolling inside my door panels, yet... I was. Basically, I was not able to replicate the issue twice. To give a little more context, it takes a hard stop to hear it. It also takes a sharp turn at high speeds. So being the open-minded person I am, it's understandable that my issue is not easy to hear. But let me get to actual issue....I asked Jared, well... what do we do from here? what are the next steps from this failure of a test drive? His words (paraphrased):1) A customer rep MUST be in the car to verify and confirm that the issue exists. Recording the issue on my own DOES NOT suffice. 2) When listening to any issue that is audible, we need to drive at very safe speeds. 3) Feel free to bring the car back and we'll try to hear the same issues. No need for an appointment. Overall, I wasn't impressed with his response, but I still wasn't upset it either. I just annoyed with his inconvenient solutions at this point. They really pushed my buttons when I spoke with another customer service rep (filipino-looking), who was MUCH MORE HELPFUL and gave me the convenient solutions that I wanted to hear. More importantly, his solutions were reasonable and made a lot more sense from a customer standpoint.1) You CAN record the issue. Then I thought, well why would Jared tell me that I couldn't record in the first place? The Tesla app is very intuitive. Why not just record it, send it to Tesla and boom, their technicians should be able to diagnose it right away! Jared's initial response just made no sense!2) I SHOULD make an appointment. I don't know why Jared would tell me that I don't need to. If you think about it, Tesla service centers get VERY busy. Why would I walk-in and choose to wait hours behind people who made an appointment? Again, where's the logic here?Thought I was done? It does not end there. I got an update from my Tesla app saying that the technicians were unable to reproduce any of my audible car issues. I finally picked up my car, where I was able to reproduce the static sound coming from my speaker AND the loose bolt sound literally the same day. Obiously, now I have it all recorded without having to rely on incompetent people. I'll definitely be going to a different location that has consistent communication across each of the customer service reps. On top of that, water marks were left ALL OVER my car. At this point, these guys really do not give an F. So thanks, but no thanks Tesla at Agoura Hills for fixing less than 50% of my issues and leaving me additional out-of-pocket cost to get my car detailed.