-
July 2024 by Sam A.
Service request went from $100 to $300 for the same repair. 1st time used 2 parts this time used many more. Labor also not called out just a parts list.
-
June 2024 by Cesar N.
Outstanding Tesla Buying Experience with James at Tesla in Agoura Hills, CA! From the first phone call to the final handshake, James provided an exemplary service that made my Tesla purchase truly memorable. He patiently answered all my questions over the phone and, in person, proved to be a consummate professional--knowledgeable and helpful in every aspect of navigating the Tesla buying process. What really set James apart was his no-pressure approach, which was instrumental in my decision to purchase my Tesla. I highly recommend asking for James if you're visiting Tesla in Agoura Hills; he's simply the best!
-
May 2024 by Cary S.
Horrible service. Employees have major attitudes. Unknowledgeable about anything technical. Constant excuses instead of accountability. Elegant garbage.
-
April 2024 by S N.
This was my first time buying a Tesla and wasn't too familiar with the process. Alex, in the sales department, was the person who helped me walk through the steps. She was very knowledgeable and made the experience pleasant and seamlessly. Compared to previous cars purchases experiences, this was by far the best I ever had. Alex was also very personable and I felt being in good hands with her through the ordering process. Definitely a place to come back to. And Tesla, you got a great person on board with Alex!
-
March 2024 by Byron M.
I just purchased a new Tesla and I had extraordinary customer service from Emilia, at the Agoura service center. During the process, I spent a lot of time with her, looking at the new X and Y models. Superlatives fall short of trying to describe her. She was patient and generous with her time. She was an expert and extremely knowledgeable, especially with the differences between the X and Y, and the changes over the years. She was honest and straightforward. She was kind and seemed to have endless time to address my endless list of questions while I was facing this large purchase. Emilia is the epitome of what a Tesla sales representative should be. Her personality and skills are a fantastic reflection of Tesla as a brand. Go see her and see if my review is if anything, understated.
-
February 2024 by Victoria D.
I love my model Y. Recently, it has some weird noise issue, and I brought it here for service. Friendly staff and great service, plus it's so close to my house. My car stayed at the place a couple days for inspection and service, and I received a loaner with full self driving and free super charger. I was stoked as I have been wanting to test the full self driving. Anyway, got my model Y back and the issue was fixed. Still under warranty so I don't know how it is when it's out of warranty. Hopefully service will remain great.
-
February 2024 by Billy M.
Ahmed was very friendly and informative and a wonderful person to do business with. I will definitely be sending people his way! Excited to get my Tesla Model Y tomorrow!!!
-
February 2024 by Carl J.
A very good service center with loaner cars and excellent communication. Our car had a complete meltdown and wouldn't drive at all. Luckily it happened just a few feet away from the house and we managed to get the car back into the driveway. We had to use Tesla's roadside assistance, and they were very efficient and prompt in service. Less than 1 hr later, we had a tow truck and the car went to Agoura Hills on a flatbed. They kept the car for a few days, stayed in touch very extensively via texting (thank you Sydney!) and the car was repaired and delivered on the appointed time. Highly recommended!
-
January 2024 by Emmanuel F.
Got my Tesla Model S serviced at this location for suspension service. I asked them to investigate a rattle/noise in the front suspension. I also told them that i get this strong clicking noise during hard acceleration. They looked at the noise in the suspension but not looked at the clicking noise during hard acceleration as i requested. The noise they identified it and said it was coming from the air suspension. Well, i got my car back after repair the car was and full of dirt as if they went hiking prior to getting in the car. The noise is still there after spending $1600 on driver side air suspension replacement. They told me i should also replace the passenger side and i am glad that i didnt. I checked the worked area and notice the liner on the frunk driver side is all scratched up. I also complained asked about the yellowing on the MCU. One person told me i have to replace it. Another told me they treat it with UV and sometimes done in good grace. When i talked to Ed he seems to quite know more about their repair shop capability compared to the person helping me. I wonder if you can request for him when you take your car there for service. If you love your Tesla and dont want it to get it all scratched up, take it somewhere else. If you dont care about spending your money and getting your car all scratched up then take it there.
-
November 2023 by Ben K.
Updating my prior review, after reaching out to management via LinkedIn, I received a callback from the regional manager (David Colon). He is a true professional: great listener, empathetic, and certainly seeking to retain what has been a long-term relationship with a two-time Tesla customer. He agreed that Tesla would take responsibility for the repair, and also gently suggested I consider taking advantage of their free supercharging for life of which I qualify as rollover from my present vehicle. He is a great advocate for Tesla, and his intervention has returned my faith in this company.
-
October 2023 by Wyn F.
Had some issues with my steering wheel and tires so I called in and was directed here. Luckily they're open Saturdays and it was a show day. The guy that helped me named Stone was awesome! Being part of the fellow unique name club it was a given though He got me into a loaner during the repair and it even ended up being fixed entirely the same day. Seriously I expected to have quite the headache getting this taken care of and he made the entire process the smoothest I've ever experienced with car troubles. Will definitely be coming back in the future if anything is ever needed. Top tier customer service skills and Stone you're the best!
-
October 2023 by Ali K.
Brought my Tesla in to this location on 10/25 to get the battery replacement and they issued me a loaner car, I then received notice on 10/27 my car was fixed and ready to be picked up. On 10/27 when I came to return the loaner and get my car I noticed the mileage in my car has decreased, so I had brought up my concern with a employee named Kristy who was very unpleasant and condescending and did not answer my concern fully. After I left this location I noticed this employee messaged me in my Tesla chat accusing me of leaving the loaner with a " strong smoke smell" and that I would be charged $200 for this, this is absurd and impossible considering I don't smoke of any kind and even had my car seat for my baby in the loaner to drive her around. I then returned to this location to speak with the manager about this accusation and was met with a manager named Bryan who did little to listen to my concern or feelings, and continued to keep up this accusation of me smoking in the loaner even after I explained it was impossible and asked him to prove his belief to me. He claimed several other employees noticed this smell, and that they all believe I smoked cannabis in this car. With no proof and no listening to their own client he continued to accuse me on a ridiculous basis. I told him he and his employees gave me the worst customer support I have ever received in my life, and I expected better from Tesla and only then did he offer to make me a exception and waive this smoking smell fee , despite me not ever smoking in this car because I'm not a smoker of any kind, and they had no factual or real evidence to back up their accusations. I truly and disappointed with the service and treatment I experienced in this location and will never return to this service location again and will make sure to tell all my friends and family who owns Teslas to do the same. Tesla should do better for their clients and look at these reviews this location are getting because it's obviously showing a major flaw in your employees.
-
October 2023 by Adam H.
We have a 2012 Tesla S, it has quite a few miles on it, but honestly trouble free. We have been to this location a few times for hardware upgrades, a few hiccups with the service center but overall nothing to complain about.
-
September 2023 by Kenan K.
I recently had the pleasure of working with Ahmed while searching for the ideal Tesla Model 3, and I can't sing enough praises for his professionalism, knowledge, and kindness. Ahmed went above and beyond to ensure that my car buying experience was not only smooth but also truly enjoyable.From the moment I stepped into the dealership, Ahmed greeted me with a warm smile and a genuine eagerness to help. He took the time to understand my specific preferences and needs, patiently listening to my requirements for a Tesla Model 3. His attention to detail and understanding of the different features available truly impressed me.Ahmed's expertise in the Tesla lineup was exceptional. He effortlessly guided me through the various options, explaining the differences between models, trims, and packages. His extensive knowledge not only helped me find the right Tesla Model 3 for me but also provided invaluable insights into the benefits of electric vehicles.What truly set Ahmed apart from other salespeople was his genuine care and commitment to ensuring my satisfaction. He never pressured me into making a hasty decision, always giving me the time and space to explore and think through my options. Ahmed's patience and understanding made me feel comfortable and confident in my car-buying journey.Throughout the process, Ahmed maintained excellent communication, promptly responding to my queries and accommodating my schedule for test drives and consultations. He consistently went above and beyond to provide me with all the necessary information, ensuring that I had all the details I needed to make an informed decision.Thanks to Ahmed's efforts, I am now the proud owner of a Tesla Model 3 that perfectly matches my needs and desires. His dedication and genuine passion for helping customers find their dream cars makes him a true asset to the dealership and the Tesla brand.I wholeheartedly recommend Ahmed to anyone looking to purchase a Tesla Model 3. His expertise, kindness, and exceptional service make him the go-to person for a seamless and delightful car-buying experience. Thank you, Ahmed, for your invaluable assistance!
-
September 2023 by Alexandro S.
I needed service on my car due to some interior issues with my back seats and I can't express the amount of help I got from this service center. Many people assisted me. One of those people was Katie. She was would be updating me on my car status, she was able to get me a car for the meantime while my car was being checked on. I do believe a lot of the peoples services's are very postive, but it's always a hit or miss with the cars as I did have to use a Uber once, which was my first, but luckily they gave me a voucher and I didn't have to pay.Would definitely recommend coming to this Tesla Service center for any Tesla issues. Great service, great communication, great people. If you're planning on coming for service and you were expecting to get a vehicle, make sure to let them know ahead of time. They are able to sometimes put a vehicle aside.
