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November 2024 by Michael Kosinski
Phone sale was great. Will see how the rest of the purchase go’s
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November 2024 by Jennifer Roberts
We have had this bed right at one year. During the trial period the bed would not maintain the setting from one day to the next. They sent a new pump, which helped for a minute. Same problem then arose again so they sent a new air chamber. Still this problem persist. So now we have a very expensive bed that causes pain each and every night. I do not recommend, they will keep trying to replace parts until your trial period is over and then you are stuck with it.
Very bad decision to purchase this bed.
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November 2024 by Dennis Shimmel
Now I don't have my mattress yet, but Travis was very friendly, easy to understand and very informed in answering all my questions.
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November 2024 by Sheryl Garner
Travis was extremely helpful and responsive. Answered all my questions and was very knowledgeable. He went above and beyond. Highly recommend
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October 2024 by Alyssa Isbell
5 stars for customer service, shipping, ease of ordering and initial mattress set up! Can't comment on the durability of the mattress since I haven't had it long enough.
I placed an online order and within 24 hours received a call from AirPedic explaining next steps and verifying my order. I was told it would be 4-6 weeks, but it shipped within 11 days of ordering and made it to Texas 2 days later. The mattress was packaged well and was easy to set up.
It appears to be a nice, quality mattress - comparable to Sleep Number.
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October 2024 by Kenn Cramer
I recently purchased the Airpedic bed, and I can confidently say it is simply not worth the money. My experience has been nothing short of frustrating and disappointing, starting from the delivery process. The mattress arrived in an enormous box, fully assembled, which was dropped off at my doorstep. I had no means to get it inside my house or up the stairs, forcing me to wait an entire day for a friend to help me out. I had to take it out of the box outside. To add to the inconvenience, the air pump didn’t arrive until almost a week later.
Once I finally got the bed set up, I was further disillusioned by its performance. The mattress features a thick foam layer that seems to negate the idea of adjustable firmness levels entirely. I attempted to set the bed firmness at 75, but within a week, it had dropped to 45. This was not an isolated incident, It simply will not stay on the number it's suppose to; I conducted an experiment by adjusting the firmness from 10 to 99, and the pump only managed to pump in air for about three seconds. The difference in firmness was negligible at best, leading me to question the bed's functionality.
Overall, this has been the worst bed I've ever owned. My back is in worse shape than before, and I’m out thousands of dollars for a product that fails to deliver on its promises. I would STRONGLY advise against investing in the Airpedic bed. Save your money and look elsewhere for a quality sleep solution.
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October 2024 by steve gordon
They got back to us promptly with our warranty problem. We are now awaiting arrival of new pump and remotes. Overall so far they have treated us well and efficiently.
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October 2024 by Kim R
I am a former Airpedic customer. We had purchased a queen 600 model about 7 years ago. We are moving to a new home with a larger master bedroom so this was our chance to have a king size bed. We enjoyed our air mattress so knew we wanted another Airpedic mattress. Travis, our sales consultant or sleep expert, who was so pleasant and knowledgeable helped us to decide on the model that would best fit us, which was the 850 model that happened to be on sale at half the price. We also thought it was time to consider an adjustable bed and Travis was very helpful in this regard. We can’t wait to get our new bed and am confident it will be even more comfortable than our present Airpedic air mattress. We owned a Sleep Number prior and the Airpedic is definitely constructed better and having control over 3 sleep zones for both of us makes so much sense for comfort and support.
Plus an air mattress is much easier to transport in a move by just deflating the mattress unlike moving a cumbersome boxspring and mattress. An Airpedic mattress is the best choice because they customize to your body with the 3 zones and Airpedic being the pioneer of this technology is the only choice for quality and true comfort.
Kim/Fred, Cape Cod
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October 2024 by Jeff Flinn
I needed a bed that would help me with my lower back problem. After an injury to my lower back I have had trouble with pain when waking up in the mornings. I was close to buying a Sleep Number bed when I read Airpedic's marketing info about how the Airpedic bed had a separate air chamber for the hip area. This sounded like just what I needed. I took a chance and ordered the bed after confirming I could return it for a $249 shipping charge if it wasn't everything they said it would be. It arrived in two boxes. One box had the pump and the other had the completely assembled bed (you have to assemble the Sleep Number bed). It only took me 15 minutes to unpack and connect the hoses. That night, after adjusting the hip area to be firmer than the shoulder and lower leg areas, I tried my new model 650 bed out. It was very comfortable and I awoke the next morning able to move with very little lower back pain. It has been a remarkable change to my morning routine. I live by myself so can't comment on how the bed transfers movement to a second person, but based on the way it is constructed I don't see that being an issue. Also, I'd like to give a shout out to the customer service/sales people I talked to. They were friendly, patient and knowledgeable while helping me decide to make the purchase. I recommend this bed on comfort alone, but highly recommend if you struggle with lower back pain.
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October 2024 by Shannon Prindiville
Gerald is a wealth of information. Great customer service. Never felt rushed with all of our questions. Can't wait for better sleep ?
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October 2024 by Roger Hanson
Purchasing was easy and pleasant salespeople. The sales person talked me out of doing a white glove delivery on the king size mattress. My mistake for not being more insistent for white glove delivery. The delivery was the nightmare part of the purchase. If you can afford the white glove delivery, insist on it.
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October 2024 by Bernadette Cook
Very helpful sales rep. Helped answer all questions and completed our purchase in a satisfactory manner. Bed was delivered as promised and assembled without a glitch. This is a fantastic bed. Great workmanship and very comfortable. Love the air mattress controls as you can always find the perfect comfort level. I highly recommend this company if you are shopping for a new bed. They are great!
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October 2024 by Ronda's
Travis was absolutely a pleasure to deal with. Can't wait to get the mattress to see if the message and the experience align.
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September 2024 by Clint Chappell
Online purchase could not have been easier, the next day Travis called me to follow up, make sure the order was correct, the delivery address was correct, was very nice and informative, so far very good experience.
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September 2024 by Cat Bish
Ordering my bed online had a hiccup so I called in - on Labor Day no less - and much to my relief there was someone there to answer the phone and sort things out. Travis provided stellar customer service! I will update this review after I get to experience the bed.