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February 2024 by Mara S.
This is by far the worst furniture store I've ever ever experienced in my entire life and I would avoid them at all costs as they clearly DO NOT honor their word or care the least bit about customer service. I spoke with Julian on the phone inquiring about an item, he gave a price on the item that he then said I gave the wrong price it's actually 5% off. I said well since you already quoted that price are you able to honor it he said sure if you placed the order now, I said how can I earn the additional discount (trying to do him a favor so he makes more of a sale and I save the money according to their discount tiers). He said if you spend over $1500 you will get that discount automatically, since the item I was ordering is 899 I said let me look on the website if I see anything else I'll add that so that I'll spend more money. By the time I looked on their site and called back they were closed, I called back the next day in the morning before work there were closed. Mind you it's a furniture store that doesn't open until 11 AM on a Sunday when people do most of their shopping. In any case, I called the following day and asked for the same person gave all my information to place the order only to find out that he's not honoring the same price. I said we had already agreed that I'll be looking on your website and calling back in case I have anything else to add if not I will be ordering the original item only. It's unfortunate that there are such inconsiderate and lying sales people like himself but do yourself a favor and stay far far away from this store!!!!
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October 2023 by Lina S.
My second time ordering w Reeds. Second time I received defective furniture. Short legs that don't hold up the bed. And my order was delivered wrong and 1/3 of the order was missing! I will never buy from Reeds again!
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October 2023 by Brett R.
Needed a table right away, John was my sales guy, super friendly, and not pushy! Great selection, all reasonable priced. Found a table, purchased, and took with! definitely recommend! Go see John, and let him know I sent you!
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September 2023 by K Rod
Tony the Sales Manager helped us with choosing all the furniture for our new home! He was very patient, personable and helped go through various options for each area of our home. This store had the best prices and TOP quality furniture. We have looked through many other furniture stores and this was the best! The owners are very involved and ensure their customers receive top quality service. Loved the pieces we purchased!
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September 2023 by Katie R.
Tony the Sales Manager helped us with choosing all the furniture for our new home! He was very patient, personable and helped go through various options for each area of our home. This store had the best prices and TOP quality furniture. We have looked through many other furniture stores and this was the best! The owners are very involved and ensure their customers receive top quality service. Loved the pieces we purchased!
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July 2023 by Linda Hoover
I was impressed with the many table/chair options available for me to see. Because I was unsure just exactly what I wanted, it took some time to look around. Roxy, the Happiness Ambassador, was very helpful and so patient as I shopped. She offered many options and when I saw exactly what met my needs, we had a deal.Roxy wrote up the sale and we arranged for delivery and set up. That afternoon, I was viewing your website to show a picture to my family when I noticed the website price was lower than what I had just paid.I immediately called the store and Roxy agreed to have the difference refunded to me. Several days passed. Yesterday I checked my credit card statement and the credit had been applied. Thank you, Roxy, and Reed's Furniture Store, for "taking care of" your customers in a good neighbor manner.
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July 2023 by Steven Holt
This is the first time we shopped at Reeds. It was a very pleasant experience, and the follow-up by our sales person, was really exceptional.
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July 2023 by kathyjoy5
My salesperson, Anthony, was very helpful, and the gentlemen who delivered my recliner were great. It was a very positive experience.
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June 2023 by Azalea Chan
Everything went AMAZING! My girlfriend and I went into the Reed’s Furniture not knowing too much. All we knew was that we needed a new couch. We walked in, immediately we were approached by Anthony (He was awesome BTW!) He helped us from start to finish! He answered all our questions, addressed all our concerns, it went so smooth. Definitely would recommend!
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June 2023 by Kelly Genovese
Love this store, been buying our furniture from them for years!!! Needed a new couch and even though we now live in Orange County, we had to drive to Reeds!Love our new couch!!!
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June 2023 by Lee M.
Got a very good deal during Reeds Furniture Memorial Day sale! Julian did a great job making sure my delivery was handled properly.
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June 2023 by Hermina G
Nice big furniture store with good selection of quality items. Even they didn't have a piece we were looking for, we had such a great Memorial day experience with special treats and jokes. Dawn and others made our shopping very positive.
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June 2023 by Askia Underwood
Very good selection. Kevin gave us fantastic customer service. Answered questions, gave us room to shop and offered suggestions.
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May 2023 by Julie Longoria
Excellent Customer Service from the Welcoming into the store to the Salesmen to the Purchase with the Cashier also the 2 Delivery men! If I could give a 100 Stars I would! Thank You for the Excellent Customer Service!!!!
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April 2023 by Nicole M.
Kevin at Reeds Furniture in Agoura was awesome! Not pushy, let us walk around and answered all our questions. We bought a loveseat and elected to use a separate moving service. When we got the couch home we saw there was an issue with one of the feet. I called Kevin and he was so kind! Asked for some pictures and once it was determined what was needed, he had a guy come out the same day and fix it- no charge! Great customer service and furniture!
