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February 2024 by Stephanie G
Man at self checkout vile. Graphic talk. Never stops.
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February 2024 by Patricia Fuentes Calderon
The employees are super friendly.
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December 2023 by Stephen Speregen
Some things not on shelves or don't carry them anymore.
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October 2023 by SHAWN
I had the absolute misfortune of stepping foot into this store, and let me tell you, it was a complete nightmare. The incompetence and utter lack of customer service left me absolutely fuming.I was patiently waiting in line to check out on a busy day, and to make matters worse, there was another guy with a cart behind me who needed to check out as well. Suddenly, the assistant store manager name Dennis, decided to open another register. Now, you would think that in a civilized world, the person who was already in line would be allowed to check out first, right? Wrong! Instead, they called the guy behind me to check out, completely disregarding the fact that I had been waiting there longer.Enraged, I asked for the store manager's name, and that's when Lisa, the so-called manager, made her grand appearance. But instead of addressing the issue and reprimanding her employee for their blatant disregard for fairness and common sense, she took offense and started arguing with me in the most aggressive and confrontational manner imaginable.I stood my ground because I believe in my rights as a customer, and I don't appreciate being treated like a doormat. However, instead of resolving the issue and acknowledging their mistake, they refused to let me check out. It's clear that they prioritize their egos over customer satisfaction.If you ask me, it's high time that this store cleaned house and got rid of these aggressive individuals who clearly have no understanding of what customer service means. It's a disgrace, and I wouldn't wish this experience on my worst enemy. Avoid this store like the plague unless you're a glutton for punishment.
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April 2023 by Steve Wilcox (Steve the Handyman)
Good helpful crew of workers. The meat cutter did an excellent job at cutting me a 4 pound roast.
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March 2023 by Sherri H.
I, a 56yr gma a bit chubby and in my cleaning cloths, no make up an hair pulled back, (to give you a visual) passed this kid (late 20's) a few times he said you have beautiful hands. I do have my nails done nicely. I smiled and kept walking, passed him again in passing and said if feel like i am walking in circles, kept walking. In the ice cream isle i passed him again saying nothing but he said excuse me, I thought he was going to ask me where something was. I turned and he said, I am an influencer and do videos, can I use your hands, I looked at them and said na im good. He asked me to give him just 20 minutes, I said why would you want to film my hands, he proceeded to grab his privates at this point I said hell no turned and walked away, he proceeded towards me as i kept saying i would never do something like that and he asked if he could film me walking away. I said hell no as I kept walking away. He them ended up behind me at the checkout. I rushed to get through and ran to my car as i did not want him to approach me there and went a completely different way home. Now if this had happen to my daughters who run to the store often for me, I would have been there with the police. I did call the store manager and make a report. They said they would look at their cameras and sent pictures to all Ralph's in the area and he will be banned from them all. Be careful, don't let your daughters go to the stores by themselves. I can protect myself and if this man had touched me he would have been on the floor for sure. I live in an amazing community and hope we can keep scum like him out of here. Mixed race African American with light features and facial hair. Red sweatsuit on. This in no way has anything to do with the actual store. I like shopping there and this could happen anywhere, but the may need to get some security out there to just be walking around.
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March 2023 by Northy L.
I buy $150+ dollars in groceries every week. I bought some avacado's that turned out to be rotten. I gave the cashier my ralphs club card so she could confirm I had just bought avocado's the day before. I had to get another cashier to vouch for me that I had actually been in the day before to get the refund. Does this cashier actually think I am trying to scam the company out of $4.99? If it was a real scam wouldn't I pick a product that was more expencive? I work in the same shopping mall and I don't scam. Trying to get 4.99 back for avacado's seems like a horrible business model for a scammer. They would have to visit 20+ stores just to make a living. Chances are I actually bought rotton avacado's from this store!
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February 2023 by Ed C.
My first post for a grocery store just because the personnel at the self checkout is very helpful. Darn, I forgot to ask his name to post here to let everyone know who he was! A lot of the time, this position personnel would be very busy or ignore you because he would be busy watching shoplifters, as well. Today 10 Feb 2023 around 2000, the gentleman at the self checkout post took his time to help us scan our big items. Prior to that he saw me struggling with the retarded shopping cart & right away got a working one from outside & helped me switched all my items from old cart into a new cart. That's what I call caring service m!Thank you Ralphs for employing someone like that.
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January 2023 by Vesna M.
I thought this location was improving as they seem to have beefed up staff. But apparently they did not train them. Another customer and I were just in there this morning, 9:45 AM, and a young man in produce was stocking cucumbers so his cart was in the way of us accessing bell peppers. We waited patiently for several minutes, and I know he saw us, but he continued to stock produce and ignore us. I finally asked politely, "do you mind if we grab some peppers," and his immediate response was, "yeah, I do mind, actually." He was irritated. He finally moved out of the way and we quickly gathered what we needed but I felt so disregarded and humiliated. I should not have to feel this way. Too bad, I was finally returning to the store after having shopped at Vons across the street for the past year. Ralphs has permanently lost me as a customer. I'm sure I'm not going to be the only one.
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December 2022 by Frank S.
Typical Ralph's location in Agoura, that is open late. The workers tend to stay to themselves and are not super attentive to shoppers, which I somewhat like. Food that was served seemed fresh from the morning and ambiance is typical of any other Ralph's or large grocer you visited, clean and well maintained. Prices were decent as well.
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December 2022 by SallyAnn C.
My husband and I have been shopping at Ralph's in Agoura Hills for years. However, as of late the staff are rude, unprofessional and need serious training in the art of customer service. The manager Christine Marshal and cashier Marina C. on duty today were beyond rude. Time to start shopping elsewhere. Very sad!The only person in that store with consistent customer service is Harry! Perhaps he could train the staff and manager in professionalism.
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November 2022 by Melanie H.
This Ralph's has things that you can't find anywhere!! The best variety I have seen in a grocery store! Anything you can think of...vegan, variety of international foods & brands galore!
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November 2022 by Sonya Flores
The clearance rack such a good deal.
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October 2022 by Julie M.
Samantha in the bakery did an excellent job and I had to give her a shout out. I came in yesterday and asked for a personalized cake, but she said it had to be 48 hours ahead of time. When I said I just need a sheet cake with names, she looked and said she only had one other cake to decorate for the next day, so because it was easy, she could do it.She did a great job with all of the names and my office was very impressed. Thank you Samantha. You made us both look good! :)
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September 2022 by Bikes, Burgers and Blues
07-01-21Usually go to a different brand store.We couldn't find our favorite brands.08-04-22Ralph's seems to be a little more expensive than the Von's across the street...but Von's stopped carrying Sun Chips.
