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June 2021 by Taryn Snow
I setup an appointment for my father online the day prior. He registered when he went in and wasn't seen for 45 minutes. Finally, he walked to the window to find out and they said his appointment was no longer there and told him he no longer had an appointment. They told him he would need to move to the back of the queue. Absolutely ridiculous. Your system is faulty but the patient suffers? We will not be back.
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June 2021 by Lee S.
THE WORST EXPERIENCE EVER!! my husband had an appointment and was 4 in line. After 40 Minutes and other people coming in he went up and they said oh you don't have an appointment! He showed her the QR code and she said, well you don't have one anymore! WTH?? This is unacceptable. You are dealing with patients who have life problems and need medical attention and this is how you are treated!! SHAME ON YOU QUEST DIAGNOSTICS IN AGOURA HILLS!!
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March 2021 by Bruce Fleck
Came for a covid test. Stuck in a waiting room with NO social distancing! Really sucks. More exposure here than during my trip to Chicago.No one at the check in window
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February 2021 by Aaron B.
Very surprised at how low the rating is here. Excellent service. You can walk-in whenever and check in via the kiosk so you don't have to wait on the health care workers who are helping patients. You are given the option to wait in the car and get a text or in the waiting room. All of the employees are very nice and respectful of your time by being efficient. If it's not busy, I can be in and out of this place in 20-30 minutes.
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July 2020 by Haytham Faraj
Lousy customer service. It’s a company that knows patients have very little choice in using and they don’t care.
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March 2020 by Griffen Devarennes
It seems like they’ve fixed their technology and wait time problems from a year ago. They’re nice and helpful and overall a pretty good facility.
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October 2019 by Matthew T.
First off, if you possibly can, GO WITH AN APPOINTMENT!! Service was top notch & efficient. I'm not an easy patient. Quest made things as best as possible!
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August 2019 by Julianne De Caro
I was in and out in about ten minutes which was great, however they keep it extremely cold in the waiting room. I needed to move so I was as far as possible from any vents. And the phlebotomist wouldn't use a butterfly needle on me. There was alot more pain than usual. I doubt I'll return to this location which is a shame because it's so conveniently close to my work.
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July 2019 by Nima A.
I liked this place (I went to downstairs) unfortunately I don't know the technician name but she was very nice and gentle I really want to thank her a great job she did
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July 2019 by Ash Mohammad
This is horrible place. They will say wait time 20 minutes and you will end up with 1 hour and more. Staff is very rude and uncooperative. You can not ask how long to wait. No appointment available anytime. I will not recommend to go to this place.
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July 2019 by Joshua Miller
The staff were nice, but the company needs to update their technology. The whole experience is frustrating and archaic.
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July 2019 by bonnie somers
They took me right on time for my appointment. Lina, the technician, was excellent and I didn't feel anything.
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April 2019 by Rivka H.
Im here for an hour and didn't go in yet. The board showed 27 minutes wait for us. I'm here for 60 and didn't go in yet. I'm with 3 little kids and upset. Big mistake.
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March 2019 by Nora E.
Per a doctor's order, I went in for some blood tests. I am a frequent fainter and the assigned phlebotomists was very understanding and helpful. She had me lay down to draw my blood and she kept the conversation going, the whole time. I really appreciated the distraction.
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September 2018 by Steve Hess
THis place is awful. Even with an appointment expect to wait 30 min to an hour. There has top be a better option somewhere.
