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February 2024 by Niloo Dinkle
Illiterate, Low class, ignorant employees with no clue in customer care service! lady working there is so miserable that is not even capable to work much less answer questions to customers in regards the cheap jewelries they sell!May be She can clean toilets instead of working at jewelry store and ruin the reputation of that store for the locals!
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January 2024 by K A Spaulding
The previous owners, Estate Diamond Exchange served our community beautifully for over 25 years. The new owner does not follow honored customer service. Unfortunately we were treated horribly.
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September 2021 by Vika F.
It was so great getting to know The owners. They were both super helpful in assisting with the change of a setting and resizing. I was able to get my ring back in less than 48 hours.
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August 2021 by Reina Klooth
Love This place I definitely recommend it beautiful jewelry great prices friendly service
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June 2021 by Ellie Viviano
Pauline and her husband were great. We had some special requests to update our wedding rings for our 30th anniversary, and they made recommendations and worked with us to get exactly what we wanted. The end result exceeded our expectations, just beautiful! In addition, they rushed to have them in time for our anniversary trip.I’m so thankful to be able to write this review to tell everyone about the excellent customer service and quality of work we received from Lady Face Jewelers. Thank you Pauline!!
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April 2021 by Tracie Berson
One happy customer...this is the best small business jewelry store I've ever shopped at!!! I was so happy to know that Pauline, who previously worked for Estate Diamonds in Agoura (where I shopped for years), bought the business and is now open under the name Lady Face Jewelers. A trustworthy and very knowledgeable place to buy OR sell your jewels and customer service is outstanding!!! Small businesses are so important for the strength of our community!
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April 2021 by Marsha Zak
Pauline and Toros are honest, knowledgeable, and really strive to please the customer. They just made me a gorgeous pair of earrings, and I am as pleased as could be. I highly recommend these people. I've never shopped at a nicer jeweler. Great experience!!
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November 2020 by Rachelle R.
I love great jewelry. I haven't really found a great place since I've moved to the area 5 years ago. That all changed today. Visited this great place and found beautiful works they've created. Beautiful jewelry, so glad I found them. Give them a try. Support local high quality with reasonable prices!
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October 2020 by Andrea D.
Pauline is lovely!!! If you need any jewelry- especially diamonds!! I have visited 4 times in the last couple of months. Today Pauline and her husband cleaned my diamond earrings and made them extra "spicy"!!! Amazing how clean your diamonds can be!! Thank you for another excellent experience!!
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December 2019 by Shaarika Sarasija
They sold me a fake diamond. I ordered a ring them from that was advertised to contain a genuine diamond and two sapphires. I consider my jewelry to be part of my investments and therefore, check every piece for authenticity upon receipt, as I did with this ring. To my disappointment, when I used my diamond tester, the diamond in the ring was not registering as one. A local jeweler also confirmed that the diamond was fake. When I contacted Estate Diamond Jewelers, they offered to replace the diamond if I paid them extra for a real diamond. When I argued that they had falsely advertised a fake diamond as a real diamond, they said that I had gotten a good deal even though the diamond was fake and that they would not replace the fake diamond with a real one for free. Be careful if you buy from them and maybe check pieces you have purchased from them in the past. I would have been willing to accept that this was a genuine mistake if they weren't trying to get more money out of me when the fault lies entirely with them.