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February 2024 by Law C
All of their equipment looks good, is quality, works great, works together seamlessly. The quality control is top notch. It is really worth the price. The SUPPORT has been stellar. Jolo with FrontRunner has been the man - from answering technical questions and catering to your specific needs to support with damage on the shippers part... which is a VERY rare occurrence. I've ordered from FrontRunner many times and FedEx has only damaged my item once, which FrontRunner (Jolo) made a very quick, easy, and painless process to replace. Their gear and staff is A+++!
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January 2024 by Hari Trips
WARNING to anyone who is considering buying anything from Frontrunner. I recently bought the Slimline II roof rack from Frontrunner for my ikamper tent. Turns out that this roof rack is not compatible with the ikamper unless you buy additional parts from Frontrunner which cost hundreds of dollars. Trying to return their product has been a nightmare. Their website claims “30 days money back guarantee” but what they don’t tell is that you will be charged shipping both ways and a 20% restocking fee. By just assembling the roofrack it was considered "used". My fault for not looking at the fine print of their return policy before I bought and just believing their "money back guarantee." Will never buy anything from this company again and advise anyone considering buying from them to carefully review their return policy prior to purchasing. Hoping to save someone else the trouble of dealing with them.
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November 2023 by Michael Botha
Great experience all round. Purchased a slimsport roofrack with a number of accessories. Install done with their fitment center.Comfortable lounge area with drinks & snacks + Wifi to get some work done while waiting.There are a lot of complaints RE to customer service, but I had a rather pleasant experience from start to end.Yes, you cannot always get a hold of someone when calling in, but they do have black friday specials at the moment , so expect delays.I will definitely be back !
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November 2023 by Jae Cates
I have purchased two (2) Front Runner Kayak mounts at $400+ separately for the pair. As excited as I was to receive them, I became quickly disappointed in 3 things. 1, how quickly the pads fade.2. The lack of support not only I have received from Front Runner but also the lack of support my distributor has with them. I paid over $400 for 2 racks that fade out. When I reached out to Front Runner and their “Lifetime Warranty” that is a LIE! I have received no refund, I even had to order 2 new pads thinking they will last longer with Scott guard fabric protectant and the pads faded just as quickly. It’s now Thanksgiving and Front Runner has dropped the prices $100 to around $300+ a rack. I will go ahead and say don’t waste your time with them. Front Runner, you had the chance to make it right with a refund or replacements. This brings up to my 3rd point. I had to resort to leaving a review because Front Runner has zero communication since this complaint with me. I have been frozen out.
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November 2023 by MARTIN PEDERSEN
Great products and fast delivery for my roof racks.
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September 2023 by Matt Planer
Hooked me up with a set of recovery boards for my R1T. Didn’t have recovery straps, but pointed me in the right direction to find some. I’ll be back once they release the roof rack for my Rivian.
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September 2023 by pepi_gets_it_done
Quality products, quality customer serviceI had an issue with a product I purchased and after explaining the situation the sales rep took care of the situation. I was impressed by how quickly I was taken care of!
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August 2023 by Eric Brown
I bought 3 of the front runner expandable chairs several months back and one broke after 2nd use. Since a week ago I have left 2 lengthy messages trying to get someone to call me about the warranty. Unfortunately no one has. Very poor customer service. You spend good money on stuff like this and you would think that a company would take 5 minutes to call you back and stand by there product. Nope not this company. Will never do business with them again.
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May 2023 by Jeff C.
Can't say enough about Front Runner Outfitters! Their entire staff is amazing. I drove my pizza truck all the way from Vacaville to have work performed by their team. People questioned me about why I was driving so far...let me tell you why! Jolo who works on the sales side is a great communicator and a man of his word. The rest of the sales team - Andrew, Christian, Sean... all honest and hard working individuals. The installation team of Kevin and Jacob... boom baby! They were waiting for me upon my arrival and immediately got to work. They had plan A and plan B ready... and the installation was efficient and the whole crew was beyond friendly and professional. Highly recommend Front Runner for their products but more so for the quality people who work for the company!
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April 2023 by Ellie Schank
Jolo is the best. He got us set up with everything we needed and more. We love the Front Runner brand.
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February 2023 by Pepe de Armas
Love their products. The website was confusing for my Sprinter. So many options. I called and the phone was immediately answered by Andrew. He helped me find exactly what I was looking for. He emailed me a quote. I went back and forth with him with further questions and he responded within minutes. I couldn’t be happier with the customer service. Too few and far between now a days. Call and ask for Andrew. You won’t be disappointed.
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January 2023 by Wilson Craig
I got their 40" LED LIGHT BAR FX1000-CB SM / 12V/24V W/OFF-ROAD PERFORMANCE SHIELD for my 4ruuner and it is the perfect combination of low-profile and face-melting light. East to install as well. Highly recommended.
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December 2022 by Dudley Warner
I recently purchased Side Brackets to hold MaxTrax on my Slimline II Rack. Although the included instructions were good, I needed technical assistance about one part of the installation. I was able to reach someone immediately at Front Runner who provided the info. I needed. This ability to get technical advice so quickly saved me alot of time, and is pretty unusual to reach someone that quickly at most companies. In addition, I ran into an issue later in the process in which 2 of the screws did not fit the way they were supposed to. When I contacted Front Runner the second time, I reached Shawn who immediately agreed to send out replacements. I was notified later the same day that the screws were already shipped.Over the last few months after taking delivery of a 2022 Tacoma, I have purchased a rack and a number of accessories from Front Runner. I am really pleased with the quality of all these items, and am amazed at the customer service and technical assistance.
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December 2022 by Jake Hall
They've expanded since my last visit which was cool to see the business doing well. Awesome showroom that makes you want everything they offer, and helpful staff to convince you that you should get it ?
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November 2022 by John R.
I ordered a bed slide shelving system and paid $400 to have it shipped. The tracking number sent did not work and I front runner to look into it. I still have yet to hear from their customer service 2 days later. For such expensive freight shipping from Cali to Colorado I would expect some follow up. I hope I get my purchase. Right now, confidence is very low in FR.
