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January 2024 by Dave Pratt Designs
Pam greated us and walked through great choices. When you stop and shop you won't be disappointed, she will guide you.
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December 2023 by Blue Box
Excellent customer service, talented designer and workmanship!
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December 2023 by Jeremy Furton
Casey Hammer is amazing! She put up with our craziness and helped guide us to an amazing sofa purchase, and the design for two arm chairs as well. Will definitely be back to work with her again!!!
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October 2023 by Cathy Brown
We bought a new sofa to replace our 20 year old Ethan Allen sofa! Obviously, we were so happy how well our old one lasted we thought we'd go back for another.
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October 2023 by karlton huss
We walked in an hour from closing and were promptly paired with a designer who showed us the entire show floor and made a house call the next day. Ethan Allen may already be known as one of the best large furniture companies, but the service we have received is even better.
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September 2023 by Claritza Dorado
Had a wonderful experience with Pam & Andrea. They were both very knowledgeable, helpful and friendly. Loved the team work between all the staff.
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August 2023 by Gin Treadwell
Wonderful experience as always!Lisa P always gives us the best service!
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July 2023 by Behnaz Sadraie
Andrea is the bestShe knows her stuffPleasure to work with
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June 2023 by Adrian Urrea
Andrea was absolutely wonderful! Her client care, knowledge and interior design recommendations were above and beyond! My wife and I really enjoyed working with her and we look forward to going into the next phase of furnishing our home with Andrea.
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June 2023 by Laurie R.
If I could give ZERO STARS I would!!! I bought a chair and ottoman that matched the three men who delivered it said " white glove service on their shirts ". They came with no masks, no shoe booties. I almost passed away last year from pulmonary embolism, and have autoimmune. I had to give them mask!! My RING CAMERA SHOWS THEM DROPPING THE CHAIR OFF THE DOLLY!! And than shoving one piece of furniture between another up against the stucco wall past the other piece of furniture. When I called the store and sent the pictures and spoke to Pam the manager she said " oh it is like scraping your skin when you fall on the ground " We will send some out to take pictures even though I just sent them to her and the RING VIDEOS TOO. They sent out this man he could barely walk his name was Alex he had no business card did not drive. He had a driver, he did not work for Ethan Allen, refused to tell me the name of the company they own. I called Ethan Allen in Agoura all of the people I asked for were not in , Pam the manager they said she was in Connecticut in a business meeting and they said Kristi was not in. I was extremely upset about this person who they sent out would not tell me his business name , couldn't walk and didn't drive, who they wanted to see the chair. Than I get a call from Pam who tells me she is in Boston on Vacation " I told her this is not acceptable "'!!! She said the delivery company would pay for it.
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May 2023 by Jess A.
Love Ethan Allen. I've always known about them peripherally and fawned over their old catalogues, but had no idea how extensive their services are! Their look is so classic chic and their furniture is functional, well built and sturdy. I didn't know this until my recent visit, but they do a LOT of customizing, including a huge assortment of fabric options. The employees were also very knowledgeable and helpful as well. I would definitely stop by this store as a starting point to decorating, it is also conveniently located near other home shops (mattress, appliance, furniture etc) so it's definitely worth visiting!
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May 2023 by Erez Peretz
Their furnitures are great and beautiful. Their service is amazing too. They only thing we had issue with is the insurance company they set you up with for your furniture… they, give a very hard time, but I can say that Ethan Allen stepping up for us and trying their best to solve it with them so we can get the new item.
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March 2023 by PAUL Lindemann
I purchased a sectional from Ethan Allen - nicely made - and it should be for $10,000. The sectional was delivered, but some loose threads and lines of dirt marred the beauty of the sectional.Ethan Allen sent out someone to take care of the threads and while he was here, we asked if he could advise on the dirt/discoloration on the backside of the sectional. He stated he does not perform that function, but he would note the issue when he returns to Ethan Allen. At this time the sectional was about 5 months old from purchase.Recently, we reiterated our request to have the sectional cleaned - albeit it is now 20 months later.Ethan Allen declined to assist. Now, I understand that given the time frame the sectional could have accumulated more dirt etc. and I weigh that along with the cost of a $10,000 sectional, Ethan's reputation etc.I conclusion, I was disappointed that Ethan's management did not offer to assist (other than provide a phone number of a fabric cleaner that they use) - not to split the cost of cleaning - or send a representative out to inspect the sectional etc.Last time I fork out huge money to Ethan for marginal service.
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February 2023 by Anders Geertsen
I've had good experience with EA furniture (and purchased tens of thousands of $ from the Agoura Hills store).However their drapery department is disappointing. Twice in two orders did the materials arrive damaged or incomplete. The delays often took weeks or months with little follow up or sense of urgency from management. This was a disappointing experience (twice) and I will go elsewhere in the future.
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July 2022 by Sarah Vanica
My sales person, Mugdha, was incredible! Extremely knowledgeable, patient, and thorough. She kept me in the loop on shipping updates, delivery details, etc. She went above and beyond.
