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March 2024 by Melissa M.
This is a hard review to write because it is mixed AND I think it is location specific to Agoura and not the company as a whole because we have a VERY different experience at the Oxnard location (which I would give 5 stars). Our dog loves coming here and gets so excited to come here when we are telling him we are coming. He loves the pool and loves to play with other dogs. But, after being here a year I complained about a very rude staff member and shortly afterwards, we started getting notices that he plays too hard or has behavioral issues. When asked to explain the issues so we can correct them, the staff has never been able to describe to us what his behavior is, other than he has a high play drive. I asked to see video footage, they said they don't have camera in the play yard (which is actually a concern now that I know). The Oxnard location never has a problem with him. We started noticing that when we got these notifications that it was the same girl bringing up that there are issues. we have had him around many other dogs and NEVER witnessed anything aggressive or bad about the way he interacted with other dogs. We decided to use Oxnard as much as we could because we were worried about him being expelled. We liked Oxnard better anyways because the facility is MUCH cleaner, the staff was much nicer, they are soooo much better at sending updates and report cards, and they miraculously never had any concern with our dog like Agoura has. Even when we asked Oxnard specifically about any concerns, they have none. The problem is that Agoura is closer and on the way to the airport. We needed to take a trip for the weekend and could not get to the Oxnard location and then to the airport in time so we had to choose Agoura. I told my husband I was worried about keeping him there on the overnight because I felt like he was going to get kicked out. Sure enough, the third day I got a call from them telling me he was no longer welcome there. I am bummed because he loves it. I was told by my dog walker/trainer that he has several other clients who voiced the same concern with their experience before they were terminated from being able to come. He felt it was a blessing in disguise that we needed to change because he said that "the Agoura location just doesn't like dogs", wants dogs with lower play drives and "my clients who do go there always end up with sick dogs. I just don't recommend them." We were even told by someone who used to work at multiple dioji locations that Agoura had a problem and encouraged me to try not to take him there if we could avoid it. I should have listened. My advice to everyone is go to Oxnard, better everything! But if Oxnard is too far, avoid it all together!
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January 2024 by Mel F.
This is my experience with this place...I dropped off a completely healthy dog & came back to a dog with a highly contagious disease, "Puppy Warts"...I had taken her there for an evaluation & left her there for several hours & returned the following week & dropped her off for Boarding Care. I was out of town & couldn't get back to get her when they phoned me to come & get her because she was "contagious", so she had to be isolated alone for a few days. I will definitely NOT be coming back to this place...take CAUTION when leaving your Pet anywhere...it's their job to take care of your Pets when in their care.
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October 2023 by Kimberly Newman
Absolutely love Dioji! The facility is wonderfully clean and the staff are so friendly. Our dog loves it.
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October 2023 by Elle S.
Our dogs tried Dioji last summer and it was terrible. It was over 100 degrees during the day for weeks straight which is unusual but not surprising for the valley and this location had ONE FAN for all the dogs in the little dog side. I think same was true for big dog side. One regular floor fan. They charge a lot of money. Why not have multiple fans (and you can hang them if danger to dogs is a factor) or even put in water misters. This business has the money based on the prices they charge. All the dogs (and the employee in the park monitoring the dogs) were hanging around the ONE FAN. We even donated a fan and the front desk employees said they needed it in the back office. What the heck? How hot is the inside dog area and back office which is supposed to be AC controlled? I do not recommend. They're just cruising by based off of the lack of competition. Best thing that could happen to the dogs that have to stay at this daycare would be for other dog daycare businesses to open in the area.
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October 2023 by Sean Russell
I have been bringing my labor to Dioji for daycare and boarding in Agoura since she was a puppy. She absolutely loves it there! All the staff are super friendly and all seem to love the dogs. Bailey feels truly loved there which makes us very happy, and comforting to know while you’re away. It’s just like finding a good school for your child, I couldn’t be happier with our experience. They are well organized, highly staffed and communicate very well. They also will give ‘report cards’, send pictures and give updates on your dog.Thank you!
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October 2023 by Julia Jasunas
My boyfriend and I were looking to socialize our 6 month old Irish doodle in a safe and loving environment so when we found Dioji, it was just what we were looking for. We live in a condo and our pup’s got a lot of energy, but whenever we leave her even for a half day, she comes back happy and tired. I know she loves it there cause whenever we pull into their lot, she can’t run in fast enough. The staff are super friendly and always greet her by name with a warm welcome. It feels good to know they actually get to know the dogs that come in. Highly recommend!
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October 2023 by Lindsey Crozier
I’ve been taking my pups to this Dioji location since 2018 and they love it! We don’t have a pool so my lab used to enjoy swimming here and my chihuahua mix always enjoys playing in the kiddie pool. Now that we have a new rescue lab mix she has been enjoying coming here too! The staff always remembers your dogs and you can tell they really enjoy spending time with them.
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October 2023 by Noah Finn
My dog Stu loves Dioji. I say the word "CAMP?" and he gets excited. Stu has been going for about a year. The staff is so friendly. He gets all of his energy out so by the time he gets home he is wiped out! (which is good for me)! I totally recommend Dioji if you are looking for a daycare!
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October 2023 by Bernadette Dominguez-Barry
I can’t say enough wonderful things about Dioji in Agoura. The staff is friendly, knowledgeable and hard working. They take great care of my boy, Finn. They keep me informed of his daily routine. I look forward to his daily report cards. I highly recommend Dioji for daycare or boarding needs.
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October 2023 by Jose Navarro
The staff at Dioji is amazing! I can’t say enough good things about them. My dog is very anxious so I spent time looking at different facilities and after speaking to the staff here I know he’s in good hands!
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September 2023 by Lindsey C.
I've been taking my pups to this Dioji location since 2018 and they love it! We don't have a pool so my lab used to enjoy swimming here and my chihuahua mix always enjoys playing in the kiddie pool. Now that we have a new rescue lab mix she has been enjoying coming here too! The general manager Jessica and the rest of the Dioji staff always remembers your dogs and you can tell they really enjoy spending time with them.
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August 2023 by Ian Prichard
Dioji AH is the BEST. Our pup is soooo happy here and can’t wait to come and we’re pretty sure is pretty sad the days he doesn’t get to. The staff are professional and friendly and supporting and just LOVE OUR DOG. Coming here has been so helpful for his socialization and we don’t think twice about boarding him. You and your pups will love it here.
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August 2023 by Casey Powers
We’ve brought several of our dogs here over the past 10 years. They are great- always friendly and helpful. Our dogs love them!
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August 2023 by Kimberly Varonin
Our dog loves to go to Dioji. He is always so excited to go play and has no problems staying overnight. I love the report card and pictures that I receive while he is there.
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July 2023 by Carol J.
Our puppy loves going to Dioji. We decided to have Dioji assist with socializing our 7 month old puppy since I have a hybrid work schedule. Our puppy being around different dogs all day long has assisted with his growth in socializing and getting along in playing with different dogs. When we are on our walks, he loves meeting other dogs and never barks at dogs passing. Even the ones that are crazy barking at him, he just looks at them and continues to walk with my lead. I strongly believe that being at Dioji has definitely assisted him in being a very calm dog. From the minute our puppy was evaluated at Dioji, he absolutely loved being there. We bought a puppy package so that I am able to drop him off on my way to work when I need assistance with him while I am working. It is nice that I do not need to make reservations and can drop him off when I need. He is so excited when I pull up front at Dioji, and the staff adores my puppy. He plays hard, jumps in the pool and comes home exhausted. After his evaluation and since he is a Golden Retriever and will grow large, he has been in the yard for larger dogs which we were happy since he needs to learn how to handle himself with the larger older dogs. The staff at Dioji are super nice and energetic. Yes they are young but very caring and takes good care of our puppy. Usually when I drop my puppy off, he is there past 5p so I will pack him his dinner and they will feed him for me. So when I pick him up, he has played all day, had his dinner and will sleep in the car on our ride home. We have also boarded our puppy there for a week while we were on vacation. He loves it and the staff was great in ensuring he was crated every night since we are crate training him at home. They bathed him prior to pick up so he was clean and refresh after a week long of playing. Compliments to Dioji for having a very loving, inviting and safe environment for our puppy. There have been many days when I pick him up, he is not super excited to see me and does not want to get in the car. He rather stay longer at Dioji!!! That is a huge statement on how amazing Dioji is for our puppy!!! Huge thank you to all the staff at Dioji for making me feel comfortable in leaving my puppy in caring hands.
