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November 2019 by Michael J.
BE CAREFUL ! I was a customer for 8 years I moved got new company and they sent me to collections for a small balance. This is the thanks you get for Being DataVo Customer you get sent to collections for 8 years of paying our bill to them. DISGUSTING SERVICE AND SLOW INTERNET NOT WORTH THE PRICE SHOP AROUND.
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April 2019 by Jim O.
worst ever they drop internet and are making it impossible for att to take over going on 1 1/2 months now to get service they make excuse after excuse absolutely horrible do your self a favor and steer clear
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February 2019 by Nancy K.
I just cancelled our business account with Datavo. On Monday last week we noticed our phones were not working. Called Datavo to report. They sent someone out the next day from AT&T who determined the problem was at Datavo's end. He left. Apparently Datavo needed to request another tech to go look at it. By Wednesday, we still had no phones. I called and my call was routed to a guy working at a "remote location" because of heavy call volume. He was worthless. He had no information other than the owner Louis L was supposed to call me to tell me what is going on. I asked him to give me Louis phone number. No can do. Email address? nope. I asked how he contacted someone when he had an emergency. He advised he has no other resources. He finally found an email address. I sent an email to it and still received no reply. On Thursday, I called again and got someone who confirmed there was an open ticket but didn't know what was going on. I asked for her to have Louis call me ASAP. He finally called but shockingly had no information to give me. "We are working on it" was all he would say. Didn't know when the problem would be solved. He said they would forward our calls to someone's cell phone if we wanted. By the next Monday (Yep, 7 days later) when our phones still didn't work, I went a bought a burner phone to forward the calls to so we could let our customers know that yes, we are still in business. Wouldn't you know, 30 minutes after activating the phone and getting the calls forwarded, Louis calls to say the phones should be working by tomorrow morning. I asked to be reimbursed for the cost of the burner phone and the service I just purchased (approx. $100). Nope he says. He will give us credit for the 9 days we were without service. The following day he called to confirm the service was working again and to let me know they were giving us a whopping $50 credit. Yesterday we had our number ported over to our new service SIP.US. Great customer support and cheaper prices. Steer clear of this company.
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August 2018 by Miao M.
Not recommend Datavo to anyone. I had been using another service, while it was suddenly changed/ bought out by Datavo. Then the nightmare started. It would text me and said my plan had to be changed, to less data ---- way less. Then I had to use a new SIM card in a limited time window they would send me, otherwise the service will not work. And, I was traveling overseas during the whole limited time window. I called and they said they couldn't do anything. So I lost service for a while, till I came back, and called them again. After that was done, a couple of months later, my phone just stopped working, can't browse, can't text, can't call. Restarted the iPhone, no effect. I called them, they said everything seems fine. I insisted, told them I hadn't have service for several days. They looked into it and found the problem, then magically my phone worked. HowEver, while I just staying at my business, using Wifi, then go home (just the next door, with wifi), the 2GB data went down to sewage in a couple of days. Called them again, they harshly said,"Our system says you used it. And 2GB is not a lot of data!" Ok, but if I am within wifi network all the time, there shouldn't be any phone data usage, isn't it? "Your phone app is using data at any time even if you have wifi all the time!" That's what they said. Well I don't have any social media app on my phone. Any other app (like Yelp) would not cost 2GB data in 3 days to just refresh in the background. I asked to talk to a supervisor, they said they can't find any at that time. I said if they are busy, I can wait. They insisted to have someone call me back. Then someone called me back, told me the same thing. Offered no solution, said no courteous words, and when I asked to cut my auto-pay they emotionlessly said ok. They just lost a customer and they don't even said one word about that, both the rep and supervisor. I am just being literal here: both are obviously Indians, who have fake English first names, no last name, no employee number, no personality, no customer service. All they can do is to tell you information from a cheap database, which it can only tell you how much you have used in a total sum, no daily volume data, which is super easy to keep tracking. But if they don't care about being honest and informative? They won't "waste hard drive space" to store that data for customers, not even for the last or current month. This country no longer have good or normal customer service on phone, since they massively started to out source this kind of job to India. Beside they really speak in heavy heavy accents, they really do-not-care about servicing customers. All they know is to read off the script, like some arrogant robots. Don't ask me how robots can be arrogant. Ask why they are so unappreciative to people who pay them money to have that job. I foresee in the future, all the customer service jobs would come back to America. Yes we will need to pay some more (would not double) for services done correctly by properly trained American, but we would gain more (priceless) smiles too. Americans would do a better job, because they understand what need to be delivered, because receiving service is part of their real life. Needless to say, I am switching to another company. Just wish somebody can tell me if there is a prepaid company with American customer service reps. I'd pay 20% more price to have that feature, for real. Do you think those Indians would treat their own people in their country the same way? They would lose their jobs in a heart beat if they worked in China. Pity very few Chinese speak English, their service is very good under proper training, they would never be arrogant and indifferent.
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May 2017 by Jesse ..
They called as promised. Once we actually had a service order the rest was fast. The technician came in today as promised and he was cordial and prompt. We have been clients of Datavo for more than a decade now. And, we will continue to be if this is the quality service they will always provide us with as loyal customers.
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March 2017 by Little Passenger Seats Inc
The charged my monthly fee from a different company name and expect me to know that the DATAVO bill was being charged under '4te pacific'
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March 2017 by Hilda G.
I would give this company minus a million stars if it would give the option. Worst company ever, they were charging for a line that was not even installed in building for 7 years. Now they won't even refund the money they stole. Do not use this company they are pretty much using a third company to install their lines. Good to say is that they will be getting sued for what they stole from me.
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September 2016 by Lex G.
If there were a ZERO STAR or -5 Star, that would be more accurate. After years of HORRIBLE service, when we went to switch to ATT, Datavo PURPOSELY shut off our business line rather than transfer it, so now we are a full day at our business with NO PHONE. ATT is working on reconnecting it and who knows how long that will take. Meanwhile every minute the phone is out of service we are losing money and customers. ATT said Datavo was not supposed to shut it off but transfer it but that this company tends to get vindictive and will make it as difficult as possible for customers who try to leave them. Horrible. I could go on and on but it would be just a repeat of exactly what everyone else said. STAY AWAY!! Horrible company.
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September 2016 by Michael J. Rojas Jr.
THE SERVICE IS VERY UPSETTING !!! TRYING TO MAKE PAYMENT ARRANGEMENTS TO OF NO AVAIL!!! BAD SERVICE !!!
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July 2016 by Ethan F.
Expensive for what I have and awful customer service. I've sent them 3 emails (through their website) and talked to a customer service rep and still, no response. I will be leaving them very, very soon.
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July 2015 by Joe M.
their customer service at datavo is non existent. they will fight you over the phone like youre in the streets. they will leave you all day with no internet and tell you they will call you back and never do. and when your phones go down so do theirs. ever hear of a phone company thats phone doesnt work ?? welcome to datavo.
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July 2015 by Justin L.
I would give a negative 5 stars due, horrible with customer service and,with holding band with should be a crime. Don't waste your time.
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July 2015 by Luz F.
Worse customer service, last time we had an issue it took them over a week to fix. Today same thing, no one would return calls, ticket numbers where never file. It the end of the day and I got transfer to a voice mail that apparently is full. Time for a switch.
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March 2015 by John S.
Horrible telecommunications company to deal with stay away. I've used them 4 almost 8 years and hated it every minute of it. When I finally realized they are charging my company double then when I was originally quoted I move my business. Customer service is horrible. Then they got me one more time by charging me $100 for the equipment when I was going to drive it to them they said they don't take walk ins I have to spend money and mail it to them and hope they will actually give me the credit. They pay people to put good reviews on but look at all the bad ones they have. They are horrible to deal with I shouldn't have stayed that long with them I just thought I was getting a good price not paying attention that they were charging more then I thought almost double to be exact.
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October 2014 by Joe W.
Don't get hooked up with their phone service. They start at a low price then slowly start raising it. We were with them for several years until last month when we received a letter saying they would no longer service our area "find another provider". Hello AT&T!
