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December 2023 by H K.
I would like to compliment Harry on his amazing customer service. Every time I come to this Ralph's, Harry always greets me, asks me if I need help, and always has a smile on his face. I always observe him treating other customers the same way. I hope management recognizes him and hires more people like him!
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October 2023 by David B.
So, let's start with why one star. It's due to one person in your store. She is rude and always pushy towards customers. Let's get the facts straight, when we are doing your job and scanning, bagging, looking up veggies, etc. You ( employee of Ralphs ) should be helpful and kind. Since we spend our time shopping here. Vons is a step away. Since your not doing anything of worth but standing around watching us bag and scan maybe find a way to speak to people. This is for the manger to figure out I won't put her name here. 8:51 am Friday. Who was working self checkout. Maybe send that employee to training. best to you.
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June 2023 by Viana L.
I came today, idk what happened on the floor but the manager cleaning up, then I hear her yelling at a employee. She made her cry!! That manager is very unprofessional, she treat her employee so bad. I can't believe someone let this lady be a manager. I felt so mad for the young lady. I hope someone gives this a warning or lay her off !!
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April 2023 by David R.
I asked a young man who was working in produce to please direct me to a particular item. He told me the aisle and side. I could not find it and when I asked again he rudely said I "must have not been following instructions" as he took me to a different aisle! And did not acknowledge his mistake. Also said to me that I should have asked someone else. Please note that I did not point out his mistake to him. After 25 years at Ralphs, I am going to shop across the street at Vons. There is no place for rudeness at Ralph's when a customer politely asks a question.
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March 2023 by Sherri H.
I, a 56yr gma a bit chubby and in my cleaning cloths, no make up an hair pulled back, (to give you a visual) passed this kid (late 20's) a few times he said you have beautiful hands. I do have my nails done nicely. I smiled and kept walking, passed him again in passing and said if feel like i am walking in circles, kept walking. In the ice cream isle i passed him again saying nothing but he said excuse me, I thought he was going to ask me where something was. I turned and he said, I am an influencer and do videos, can I use your hands, I looked at them and said na im good. He asked me to give him just 20 minutes, I said why would you want to film my hands, he proceeded to grab his privates at this point I said hell no turned and walked away, he proceeded towards me as i kept saying i would never do something like that and he asked if he could film me walking away. I said hell no as I kept walking away. He them ended up behind me at the checkout. I rushed to get through and ran to my car as i did not want him to approach me there and went a completely different way home. Now if this had happen to my daughters who run to the store often for me, I would have been there with the police. I did call the store manager and make a report. They said they would look at their cameras and sent pictures to all Ralph's in the area and he will be banned from them all. Be careful, don't let your daughters go to the stores by themselves. I can protect myself and if this man had touched me he would have been on the floor for sure. I live in an amazing community and hope we can keep scum like him out of here. Mixed race African American with light features and facial hair. Red sweatsuit on. This in no way has anything to do with the actual store. I like shopping there and this could happen anywhere, but the may need to get some security out there to just be walking around.
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February 2023 by Ed C.
My first post for a grocery store just because the personnel at the self checkout is very helpful. Darn, I forgot to ask his name to post here to let everyone know who he was! A lot of the time, this position personnel would be very busy or ignore you because he would be busy watching shoplifters, as well. Today 10 Feb 2023 around 2000, the gentleman at the self checkout post took his time to help us scan our big items. Prior to that he saw me struggling with the retarded shopping cart & right away got a working one from outside & helped me switched all my items from old cart into a new cart. That's what I call caring service m!Thank you Ralphs for employing someone like that.
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January 2023 by Vesna M.
I thought this location was improving as they seem to have beefed up staff. But apparently they did not train them. Another customer and I were just in there this morning, 9:45 AM, and a young man in produce was stocking cucumbers so his cart was in the way of us accessing bell peppers. We waited patiently for several minutes, and I know he saw us, but he continued to stock produce and ignore us. I finally asked politely, "do you mind if we grab some peppers," and his immediate response was, "yeah, I do mind, actually." He was irritated. He finally moved out of the way and we quickly gathered what we needed but I felt so disregarded and humiliated. I should not have to feel this way. Too bad, I was finally returning to the store after having shopped at Vons across the street for the past year. Ralphs has permanently lost me as a customer. I'm sure I'm not going to be the only one.
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December 2022 by Frank S.
Typical Ralph's location in Agoura, that is open late. The workers tend to stay to themselves and are not super attentive to shoppers, which I somewhat like. Food that was served seemed fresh from the morning and ambiance is typical of any other Ralph's or large grocer you visited, clean and well maintained. Prices were decent as well.
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October 2022 by Julie M.
Samantha in the bakery did an excellent job and I had to give her a shout out. I came in yesterday and asked for a personalized cake, but she said it had to be 48 hours ahead of time. When I said I just need a sheet cake with names, she looked and said she only had one other cake to decorate for the next day, so because it was easy, she could do it.She did a great job with all of the names and my office was very impressed. Thank you Samantha. You made us both look good! :)
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August 2022 by Cercare T.
Perhaps they have a hard time finding employees, but the ones they already have are awful, rude, and don't appear to know what they are doing. The short, elderly woman who is often at the self check out will sometimes work the register. If she is the only one there, then I will abandon my cart and leave the store. Not worth the stress of her scolding you for not doing something she feels is store policy to allow you to check out. She's overall very miserable and takes it out on the customers. I've taken my business to Vons across the street as they have adequate staff that is always friendly. It's worth paying slightly more money for better service.
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June 2022 by Scott J.
What exactly is going on here at this formerly competent, relatively efficient store? Now perpetually understaffed, the employees have no sense of speed or urgency when the lines extend back into the aisles. Just lackadaisical. The grocery cart corral is nearly always depleted and I've had to head back into the parking lot to hunt down a cart on a couple of occasions. My family eats a lot of bananas (potassium!) and twice in the last month they've had none (Vons across the way had plenty). When I did get them here, the inept bagger put them at the bottom and they were destroyed and had to return them. Also, perhaps not their fault, but a sealed package of cheese was covered in mold the day after I bought it. This was my go-to store when in the area but I'm done, occasional hiccups I understand but it's been four or five straight unpleasant experiences. Management is clearly inept.
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June 2022 by Khaled A.
Been shopping at Ralphs stores for the last 20 years. I have to say, this store has by far the best group of employees led by a great team of managers. You don't see it often, but every single manager, even the store manger are working the aisles and cashiers. Since Tina became the store manger amazing changes happened. Great job everyone!!!
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June 2022 by Sam A.
I recently shopped at Ralphs on Kannan, I usually go to Gelsons, and Costco. But for what ever reason I rent to Ralphs. It was so disorganized , understaffed, and only one checker with 12 people in line. Not what I expected. Ralphs is in a Beautiful area and should have proper staffing. I will not be returning. And Ralphs always one of my favorites. Very Disappointed.
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April 2022 by Juan Carlos C.
I dropped an entire carton of 18 eggs outside the door and they wouldn't let me clean it up. The manager was tremendous and replaced the Eggs and told me not to stress. Now I know why I've been coming to this Ralph's for a couple of decades! Thank you guys!
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February 2022 by Karl H.
Total jerks. Should I start with the short elderly lady who frequently works the self-checkout lanes but if you dare ask her a question waves you away? Or how about the "manager" who started to berate me in front of customers when I tried to return an item that was defective? I was almost yelled at: no returns! After being forced to physically demonstrate in pantomime the unthreaded cap on a $9.00 glass bottle of salad dressing, she had to accept the return and look like a fool in front of my fellow Ralphs shoppers. An even new low was reached when I approached a cashier who has helped me dozens of times if I could ask him a quick question. He actually said no! What kind of l**** considers this toughness or self-assertion? Embarrassing. What I used to think was the best thing about this this place was the goofy character who frequently supervises the self-checkout aisles -- but after hearing endless gossip about Porsches and house rentals, I came to dread bagging my groceries. This dude never offers to get you a bag, you have to "interrupt" his conversations... done with that too. So long, RALPHS.