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July 2024 by Andrew Javaheri
Staff was not very helpful
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March 2024 by Matthew T
S.R. kept me waiting. I was beyond patient. He wasn’t capable of opening a savings account for me with a cashier’s check and proper ID. Over two business days later, still incapable & unresponsive claiming due to my private banking status. How can it be so difficult to accept a cashier’s check from the Chase Bank across the street that is a deposit well worth into $5figures?
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October 2023 by Alex K
was close
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August 2023 by Thirsty Manatee
Subhan Rahimi is capable and extremely patient.
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August 2022 by Af S.
I have 4 bank accounts since 2008 in Agoura Hills brunch, on that time we were all proud , we have a Citibank in our City or in our Shopping center , Meryem was bank director and Boss, everything worked perfectly After Meryem came Nick so nice guy and very helpful But now , forget about it totally They don't have any idea what do they have to do, honestly very upset
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July 2022 by Hugh B.
I find it amazing that my wife cannot make a credit card payment with cash in branch. if you dont have a checking account here, they tell you to buy a money order from drug store !! now Im trying to call the mgr and no one answers... on top of that, we had to wait till 10 am when they open, and still not make a payment. CITI bank is a joke !!
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June 2022 by Randall Bliss
This is a great financial institution to conduct both personal and business finances. I have banked here for over seven years and the staff is professional and treats you like family.
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April 2022 by Guy Waisman
NO manager on site.
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February 2022 by Thomas Maher
It is Citi Banks policy to flat out lie and to cheat its customers. I opened an account for $50,000.00 with a stated promotion that I would receive a $700.00 promotion after the account was open for 90 days. Well its going on 7 months now and Citi Bank refuses to pay the S700.00 promotion that they promised. Do not trust these people or this bank. I have a so called priority account which entails absolutely zero customer service. This is an awful bank you would be better going to any other bank than SHIITI Bank
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October 2021 by Suzann Beverly Hills
Special thanks to Ms Shery Esmaeili ??She helped me a lot with my credit card & others banking things she always has a nice good attitude ????she is so wonderful ????
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January 2021 by mary m.
THEY CLOSED EARLY TODAY & would not open the door for me BEFORE 2pm. I left to my car and saw the entire staff pile out at 2:01pm -- rather than remaining open until 2pm. After this branch was closed for months and limited hours because of Covid, I'm shocked they have such little concern for their customers.
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January 2020 by Ellen S.
This is the worst bank ever.If you go in to do anything except talk to a teller, it is at least an hour.I opened up a CD and was told I had to open up a checking account as well.I didn't need it but said okay.I had $150.00 in it and never used it and was not charged a service fee.Suddenly it all changed and they started charging me $30.00/month to manage a non existing account.I was unaware of it as I was only interested in the CD.They finally took all but $10.82 because I cancelled it today.No way to get back my money without opening up another account that would waive the fee.My CD comes due in June and I will close out the CD.They are not professional and don't even have enough personnel to take care of their customers.I don't want to give any stars at all but I guess they are making me give one.I have always said if you have nothing good to say, say nothing.This is the first bad review for me.I have had bad experiences but let them go.This is beyond anything.They deserve nothing.
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December 2019 by Gee W.
Worst and last experience ever with this Citi Bank Home Loan person who also services the Calabasas Citi bank. Simple refinance took forever. Wife and I met notary to do signing approx 4 pm weekday , we had questions for loan person during signing but could not get ahold of him , so we did not complete signing. Loan person did return my call 3 hrs later that night , he was very upset we didn't sign I think his words Excuse Me If I am attending my Kids Soccer Game, he then continued to talk down to me as if I was an idiot for asking questions. Signing was rescheduled but not before he called me again prior to signing to talk down to me once again. We did sign loan documents due to low rate but never again with this guy nor will anyone that I know do business with him. Karma .
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December 2019 by Ladan A.
I have banked I. This branch and after many years of being with them I can say that they are with you and respect you and what not as long as you have big money if the amount drops you are nobody. I have thought many times to move my banking elsewhere where they treat me as a regular customer and I do not expect much just s friendly service however you will not get it if you are short of at least $100 grand. It is too bad I do t care about them anymore but I don't want to lose my history of 35 years checking account with them. Within past few years everyone has moved to other branches snd the people are just new college grad who work for minimum wage.
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August 2019 by Nora Z
Worst service. No one was there for our appointment. No phone call or any notification.
