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May 2024 by Simon and Helen
They never pick up the phone.
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August 2023 by Carla C.
I would give this zero rating. They are liars and cheaters! Do not ever bank with Chase! The bank rep helped me open both a savings, checking and direct deposit to qualify for a $700 coupon over 90 days ago. I completed all requirements according to the coupon. I went directly into the bank to assure that I met and completed the requirements. After the 90 day qualification period I went in to complain and they told me the manager would call me. She didn't. I called the complaint/resolution number but again they said someone would call. They did and left a case number and ph contact. I've called multiple times and the number takes me to a dead end. I left messages and still no return calls. They want to be inaccessible.
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September 2022 by satik Andriassian
I love this branch particularly for Sonja Liljia-Li. She is so knowledgable and always helpful. I trust her banking input and information and appreciate her very much.
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September 2022 by Satik A.
I love this branch particularly for Sonja Liljia-Li. She is so knowledgable and always helpful. I trust her banking input and information and appreciate her very much.
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September 2022 by Alienated Productions
Great bank, great management team and employees
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June 2022 by Northy L.
Don't like all the Rainbows posted all over. I want to do financial transactions at a bank, not a gay pride parade!
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March 2022 by Dan A.
My wife and I have each had bank accounts at Chase Bank for over 20 years. Recently my wife tried to establish an investment account at a different institution, and that institution required her to get a Medallion signature guarantee in order to open the account. My wife went to Chase Bank to get the signature guarantee, and the bank employee told her that she had to show them a monthly statement from the other institution before they could give the signature guarantee. But she needs the signature guarantee before she can get a statement from them, so it was a catch-22 situation! I complained to the manager about it, but he was no help at all! Then I went to Bank of America and asked if they need to see a statement to give a signature guarantee, and they said no! So Chase Bank is being idiotic on this issue!
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October 2021 by Victoria Hervey
5 people waiting, one teller. 3 bankers available but no one offers to assist anyone in line
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July 2021 by Rusty Shackleford
All of the bankers and tellers are sweethearts and do their best all of the time. That being said my mortgage was done so poorly and with so many headaches and mistakes that I can’t recommend that anyone go here
One bad apple really can ruin a whole bunch
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June 2021 by Ryan Weiss
I went to deposit a very large sum of money via ATM the evening before leaving for a business trip. Money I needed specifically for this trip. I wanted to make sure the money was in my account before leaving so I didn't have to stop prior to going to LAX. The ATM claims it can handle 150 bills. I deposited 70 $100 bills totalling $7000.00 (less than half of what the ATM can supposedly handle). The ATM malfunctioned and just took the money and never credited my account. After making a claim, they expect me to wait 10 business days for them to do an "investigation". Meanwhile I have a car payment with Chase Auto due on the 16th. So not only do they expect me to wait for the $7,000.00 they stole from me, they expect me to make a car payment... which isn't going to happen. That money could cover nearly two years worth of car payments. Don't bank here, or at ANY Chase for that matter. This is a worthless institution!
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June 2021 by K W.
The branch manager Resi is the best ! This has been such a a difficult year and Resi has made things so much easier for me and my banking needs , I can't thank him enough !
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May 2021 by Samuel Fern
Decent bank for business. Been with them as a secondary bank for years. Right now I feel they are good. Not great.
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May 2021 by Ryan L.
Great Service opening up an account for my son. Took 20 min. Like clock work. Also after my mom passed away she had accounts in all the major banks so I was able to compare the service for all of them. Chase won my business as their service was by far the best.
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March 2021 by clara bulla
Worst bank ever!!!! Horrible service why banking here ? So many better options in the market
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February 2021 by Kayleigh G.
Ruby and Resi refused to cash my STIMULUS check today because I do not and would not open a bank account with chase. Went to wellfargo where I DONT bank and they asked my why my check had been endorsed BY YOU PEOPLE and they didn't cash it!?? Asking me!!! like I'm supposed to know! I called your head office and they said you should have cashed it. I'm livid.
