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October 2023 by Elizabeth D.
The westlake village location told me that B of A does do blocked accounts for minors. I gave the attorney the bank info for the court order. When the check & order came in, the westlake branch then informed me that they don't. I sent an email off to my attorney and they told me to double check - they use b of a all the time. So instead of calling the westlake branch, I called Agoura. Toni Rose answered the phone and confirmed that b of a DOES do blocked accounts for minors. She was so pleasant and thoughtful! 5 stars for Toni!
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July 2023 by Matt H.
Service at this location is awful. You must make an appointment with a "Relationship Manager" in order to do most anything. Good thing I do 99% of my banking online because this would be the last place I'd want to go if I didn't have to.
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July 2023 by Susan R.
If I could give this bank a zero star I would. From the time at the height of the pandemic, when they refused to ask people who were coughing in line to put on a mask, to now, when there is no way you can get anyone on the phone, I am done with them. Last week I try to get through to them by phone because the online account did not show I withdraw for a payment. I had made to their credit card several days before. That day a took two hours off of work in the afternoon to try to call them, and eventually had to take the rest of the day off to go to the bank for them to tell me that the app has not caught up with real time. Today I used the ATM. It shorted me one of the $20 bills I was supposed to receive and two additional ones were torn in half and I only received 1/2 of each of those two torn bills. I tried calling and sat in my car on camera for about 15 minutes and then pulled into the parking lot and have now waited another hour. I still cannot get through to anyone on any of their lines, even using their special customer phone number that is on their app. I happen to have both a personal cell phone and a work cell phone and I have four calls going toggling back-and-forth on both phones trying to get through a line. maybe Bank of America doesn't think an account of over a couple hundred thousand dollars is any big deal to lose, but I will be withdrawing all my money tomorrow. I am done!
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May 2023 by Gary
Assistant manager Rosa at this location is so rude, unprofessional, trashy and definitely puts Shame to this beautiful location! Absolutely unacceptable! All the other bank of A’s between 10- miles to this location are the best but this particular agoura location! She has no knowledge of trouble shooting or customer care and no business working at a bank.
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May 2023 by Pluto’s Home
Assistant manager Rosa at this location is so rude, unprofessional, trashy and definitely puts Shame to this beautiful location! Absolutely unacceptable! All the other bank of A’s between 10- miles to this location are the best but this particular agoura location! She has no knowledge of trouble shooting or customer care and no business working at a bank.
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April 2023 by Todd M.
Awful customer service. Sad to see how this once great banking center has declined in the community.
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April 2023 by Ane V.
It was early so the bank isn't open yet. So I decided to use their ATM. After I am done, that's when I saw the sign for a Drive up ATM. Duh It was a fast and easy transaction as there is no line. There were 2 ATMs side by side by the entrance. This bank is located in a strip mall off Kanan and Thousand Oaks Blvd. Accessible to the freeway. Ample parking.
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February 2023 by Jim D.
Poor service with mostly lax, unhelpful staff. Branch seems to need a manager to cultivate more professional, knowledgeable employees. Dislike visiting this office but, unfortunately, is the only one near my home.
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February 2023 by T3 T.
A Zelle transfer was made in error to a wrong number. Within seconds the error was noted and calls were made. It until the Zelle transfer posts could anything be done, rescinded, stopped, etc which seems odd. So, when posted and taken, Bank of America said too bad. They would not assist a customer of 36 years over $55 !!! What a joke. They said BofA is not related to Zelle and they couldn't do anything. So, time to change banks. Go with a more customer friendly company, maybe a local bank, who cares about the community more than $55. Don't bank at Bank of America.
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December 2022 by Steve B.
Singularly the MOST incompetent banking staff I have had the misfortune in dealing with in years. Their business banking is the worst. After 2 hours of absolutely no progress I was given a phone number to someone within BofA that could help me. Number was disconnected! At one point I asked if they could just call me when they resolved the issues on THEIR end and was informed if I didn't like waiting, while she was supposedly helping me solve the issue, "make an appointment". BofA would be better off closing this location.
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November 2022 by Alex L.
The WORST AWARD goes to this bank location.Tellers and other employees are rude and snobbish. They act like their s*** don't stink. Only reason I go into this branch is to buy a cashiers check which is $15 rip off for a piece of paper. Employees are just walking around and they don't even greet you as you walk in.
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October 2022 by Frank Maturo
Bank of America is probably the worst bank I’ve ever had. I’m leaving them. Customer service is horrible, they don’t care about their customers, and it’s just a business. I will say people in the branch are pretty cool, and nice. But when you call in for any help from B of A, they are horrible… Horrible, horrible. Avoid Bank of America.
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July 2022 by John Cuevas
WORST CUSTOMER SERVICE EVER!!! I try to do most of my banking online because I just CAN NOT stand their people and customer service skills. Every time I go into the branch there is about 20 people in line and there’s only 2 tellers while the other “Hot Shots” are just walking around thinking they are above everyone in the room! And to top it off they are still using the lame excuse of COVID-19 for being short staff.Ridiculous…….
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July 2022 by s m
One of the managers was the only person open to processing transactions behind the teller window with 10 people waiting in line. I kid you not, 10 people waiting. Not only that once I got to her window she had this very condescending and passive aggressive behavior which is very unprofessional for a bank manager. Talking down to a customer like myself as if I’m stupid. To top it off she was extremely unhelpful and unapologetic about her actions or lack thereof. Beyond terrible “service.”
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May 2022 by Richard A.
Biggest piece of s*** branch on earth.... I have been banking there for 30 years!!! Time to move to Chase across the parking lot. As a matter of fact that is what I did tonight. Got to B of A at 4:05. they were closed!!! Walked to Chase opened a new account. will transfer EVERY DIME to chase. B of A normally has one teller with no ability to approve anything. Always needs to get manager. The line is long and slow. Normally you will walk in and you will be 5 back in line, and then you wait 45 minutes. They cut their hours to close at 4pm!!! WTF??? So anybody that works until five is s*** out of luck. Most of the employees are from Iran and English is the second language. I didn't want to visit a hookah lounge, I want a bank.
