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April 2022 by Lisa W.
I've never had a vet who was so incredible with communication. I had a bit of a nightmare needing to take my dogs overseas and the Agoura Animal Clinic helped me through every single hurdle. They were so patient too and super responsive and their staff was really kind. I was very impressed!
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March 2022 by Jay S.
My red ear yellow bellied hybrid slider unfortunately had a vitamin A deficiency which caused some issues with her eyes. The office was very kind, professional and they knew how to treat my turtle. Really appreciate the vets honest opinion and I'm happy to report that my turtle is getting better and her eyes are no longer swollen. Hopefully I don't have any issues with the rest of my reptiles but unfortunately if I do I know where to go thanks again!
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February 2022 by Craig L.
We have been going to Agoura Animal Clinic for the past 35 years. This is the only veterinary office we entrusted with our four legged children. The doctors, tech's and office staff are outstanding. They are like family to us. Dr, Capper and Dr. Silverman were dedicated to the health and support of our multiple four legged children, dogs. They were loving, caring, kind and compassionate at all times. Whenever we needed to take our dogs to see them, they would get on the floor of the exam room with our pups, and do the entire exam sitting on the floor. Over the years, as our children grew old and it was time to say good-bye, we all cried together. We had Mocha, a German Short hair Pointer, Tessie, a Border Collie/Chesapeake Bay Mix, Jack and Jill, siblings, French Mastiffs, and just recently lost Hannah (July 7th) and Harley (September 13th), siblings, Bull Mastiffs. When the mastiffs were puppies, during a vet check, for both Jack and Jill and Hannah and Harley we asked why do you carry them around. Their response was that they had to carry them around now and love them up because in a few months they would be too big to carry. This was a true attribute to how much they care about their four legged clients. We felt their costs for services were fair. They did not perform surgeries or treatments that were unnecessary. Any type of surgery or treatments that our kids needed were done professionally and to help support their health and life. We have decided at this time in our lives that we are not going to get new pups. But when we do, we will definitely be back to re-join our Agoura Animal Clinic family. We already miss not seeing Dr. Capper, Dr. Silverman, the tech's and office staff.
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January 2022 by AnneMarie F.
This is the only vet office I trust in at least a 60 mile radius (except for Emergancy I also trust VSEC In Thousand Oaks). I recently tried other vet offices closer to my home and I regret it. This office has never let me down. They are the most organized and caring office. I've worked in the vet field for 8 years all over Southern California and this office blows them all out of the water. They are professional and compassionate and I wouldn't trust anyone else with my loved ones. They can be a little pricey but I guarantee they aren't over charging to get your money for no reason it's simply because it is expensive to run diagnostics and these doctors have gone to medical school just like human doctors and unfortunately we see the cost instead of insurance seeing it. I recently put my pet rat down here and I was heartbroken. The office staff was so caring and compassionate and assured me my little guy was snuggled and loved until the very end. They truly care about every animal that walks through their doors and they do their absolute best to keep communication smooth and timely. Truly the best office. I will be returning with my loved ones because the hour drive is worth it. I love this place and trust them whole heartedly.
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August 2021 by Rachael F.
Update as of August 18, 2021: Banana now has a corneal ulcer and has been seeing Dr. Capper again. As always, I am so pleased with everyone here. They're super accommodating! Thank you!
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June 2021 by Tarah P.
I have to say I've had disappointing experiences here. Mostly with the receptionists, who seem to be very short, snappy, and quite frankly, rude. Maybe they are overworked and overloaded due to Covid, but this is no excuse. The actual Doctor is nice, and gets back to his patients quickly with answers, but when you're worried about the well-being of your pet, the people that answer the phone make a huge difference in your impression on how much they actually care for you. Unfortunately some of my experiences include: 1) Receptionists telling me they will withhold meds my pet needs until more expensive tests were run. 2) having me order the max amount of tests possible, without offering me a cheaper option in order of importance. Sure, you can ask for less tests if you have the wherewithal when you're in the midst of your pets crisis, but I feel it's significantly more fair to (for example) only order bloodwork on thyroid levels if that's what the doctor thinks is the issue,. ...versus ordering x-rays and urinalysis and the full around the world bloodwork panel (which seemed like a massive overkill for a Doctor very much expecting a thyroid issue). Also: for the record, I had had x-rays done a couple months prior that were normal, so that shouldn't have been a top priority in my opinion given the Dr's hunch it was thyroid related. 3) on one occasion the receptionist was frustrated with the questions I was asking and hung up on me 4) on another occasion, I was quoted for $134 at checkout only to get a bill for over $450! I eventually got it back down after questioning it and having them agree to run only the necessary tests, but it seems they either quote the minimum to get you in and then charge the max under the phrase "it was just a quote" or the receptionists really don't know what's going on. Either way, doesn't leave the best taste in your mouth. 5) And lastly, the straw that broke the camels back, was when they knew my pet was deteriorating quickly and was down to just 4 lbs, they offered me a time slot 2 weeks out to get a treatment necessary to fix her. My pet won't even be ALIVE in 2 weeks if I can't see the Dr sooner! Thankfully the Doctor called me back after I read the receptionists the riot act with their insensitive behavior. The Dr then moved me up in the schedule and even apologized for their behavior, admitting they were overworked and understaffed due to Covid and that the receptionist didn't know she could squeeze time Sensitive patients in sooner. All this said, I am still willing to give them another chance to help ... I just haven't personally had the greatest experiences. I could be wrong but in my experience, at least on the receptionist side, they seem to be more about the money, billing what they can and playing on your love and worry for your pet in the moment. They have misquoted me on both treatments and scheduling, and have been sometimes very rude in the process, which left a bad taste. ... I like the Doctor though, so I'm still hoping for a better future experience to come.
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April 2021 by Marsha O.
Update to my long review! I'm a very fair person. They reached out to me to discuss and apologize so that deserves recognition. Appreciated it!!! Hopefully everyone can learn and improve in the future.
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January 2021 by Anynomous A.
Not so much. Very, very rude staff. They are doing you a favor by being open, especially Nancy. She is incredibly rude. Very expense for the poor service. There are many other vets in the area that offer better service with kinder staff. This vet should look at his staff given they are the face of his company. The lady vets are a bit rude too though.
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November 2020 by Ruby S.
Recently we have adopted a dog and my family had a great experience with our previous dog in this clinic so we opted to have our new puppy be under their care as well. We noticed big changes with the service. Staff members are inattentive with scheduling specially with vaccinations. Today, we came in to have DHPP and then one of the staff asking us about leptospirosis, if we want it done as well. Only to find out that he cant because it was too early from the first dose, then why bother giving us options, wrong info on when will he be getting his shot. Not updating our pets weight in the system and were adjusting his meds. Cut the story short, the staff are all confuse, every time we make an appointment, either they give us a wrong info or they forgot to place us in their calendar. Oh icing on the cake, that supervisor SHANNON was very rude to us, no apologies to all the confusion back and forth with her staff, we were telling her our concerns, the next thing she tells us is the amount were paying. She doesnt know " CUSTOMER RECOVERY". She always has this RBF plastered all over her when we go to this office prior covid and we didnt mind, but now we do since its pandemic, parents are not allowed and having poor service. Being a supervisor you should at least apologize for the wrong info and confusion on our pets chart but no remorse at all. In fact before she hanged up we even overheard someone saying some excited new parent?!!!!. I will NEVER recommend this vet clinic to anyone. I dont know if they are overwork, attitude need some polishing with the staff. Shout out who ever owns this clinic that please pay attention to your confuse staff members that answers calls and to your supervisor. The worse experience for an expensive clinic.
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September 2020 by Patricia M.
The staff was very customer service oriented. They were very gentle with my aunt's cat.
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September 2020 by Taylor S.
Do NOT take your pet here. I called because my dog was having seizures and the women on the phone said that they were "busy" and that I should try to find another animal vet. Once she asked for my location and I told her that I lived 5 minutes away, she proceeded to tell me that I can find a different vet myself. They do not care about my pets health and we're insanely unhelpful. Disgusting service.
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August 2020 by Devon Herbert
The staff are so kind, sweet, thorough and great with communication! Dr. Capper saved our pets life. We are so grateful to all the doctors and staff at agoura animal clinic.
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August 2020 by Kyle K.
We drove all the way from east LA to see this practice. Our nervous rescue dog had a routine exam and they were so kind, understanding, and knowledgeable. Their Covid protocols keep us humans safe without compromising the safety and comfort of the pet. The vet tech who retrieved our dog was an expert and instantly made her feel safe. So relieved to have such a great vet.
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July 2020 by Marin R.
Disappointed with their new process of taking care of pets during COVID. You stay in your car but when they come out for your pet, you are supposed to leave it on the hot, parking lot floor and wait for them to pick up your animal. It's no secret this clinic is over priced, but for what we pay, you can't even set up a table under one of the many tents you put up in the parking lot? Rather we leave our pets on hot concrete with the possibility of being runover if a car is backing out or not paying attention. My family has been going here for 25+ years for our pets and I really expected better. Will need to start looking for a new vet.
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March 2020 by Shanti H.
so overpriced - I mean outrageous- and so rude . This is from my experience a few years back but I would never go there or recommended them. If you want a GREAT VET AND RESPONSIBLE PRICES GO TO AGOURA VET .
