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December 2023 by Brandon Q.
if I could leave, no, Stars, I would loanmart has the worst customer service I've ever experienced. They handle nothing in a timely matter or professional fashion. If you can avoid using them, I would highly recommend using any other company other than this one this was just an all out nightmare of an experience.
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October 2023 by David L.
Baja Sharkeeezp Been coming to Sharkeez since moving here in June. Love the vibe and family. Today, I was approached by an intoxicated woman who made outrageous comments about me that I take personal affront to. As a loyal patron, I deserve much better than this type of treatment, particularly in this day and age. I would appreciate respond from management, as I am offended by this BS. Thank you.
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October 2023 by Jessie S.
If I could leave no stars I would. No one should ever use LOANMART for a title loan. Customer service after getting loan is horrendous. Handful of times being put on hold, then disconnected, then transferred to wrong departments. Fees are ridiculously high. To make payments you can't pay directly to them, you have to use a third party service, which charge a fee. Towed my car after being late for 31 days, without notice, then had to pay entire loan before getting it back. Was told I didn't have to pay any fees at the tow company, which was a lie. On top of another fee to the police department. If you're looking for a title loan, seek elsewhere. They have several lawsuits against them. I wish I would have done a lot more research before contracting with this shady company.
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March 2023 by George L.
Just shows your great customer support taking a while to respond back. I lost an important document in that repossession that I should been told of, instead of doing it the way it was done. I want hiding anything! Thanks and I don't need your empty words. Again thanks for the great customer service! Lol!
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December 2022 by Stephani V.
4 years ago these guys totally came through hassle free however when trying to get a loan today, even after getting approved, I just had to prove income, well I just started a new job (job 2) & had yet to recieve paycheck so as soon as I could prove I made enough to pay back the loan, I was just informed they closed it & now I can't even move forward at all, when I asked to speak to a supervisor I was literally laughed at & was told & I quote 'oh, wow' never even getting to talk to someone that had the authority to possibly assist me rather than the telemarketer dude that has no pull to do anything other than answer the phone... Not only 1 but 2 awesome a**holes I got the pleasure to deal with today Sergio happens to be one of them, honestly didn't find it worth my time to remember the others name... Either way rude as f*ck, inconsiderate, very unprofessional
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July 2022 by Tara F.
I applied for a personal loan through this company. I had to use the title of my vehicle to receive a loan. While the loan was fast approved and received, it was nearly impossible to pay off due to high interest rates. I pulled out money from my savings to pay off the loan. I have now been waiting 3 months to receive my title back. After speaking with them today I was told my title was mailed to me on June 8th. I verified they had the correct address. They requested I send the title via Fed ex With a tracking number with my money out of pocket. Mind you they charged fees out of the loan itself and they did not return my title the same way. The lady I spoke with said she will have to ask a manager if they can send a duplicate title. It sounds to me like they screwed me out of money multiple times and now I have to apply for a lost title which is more money out of pocket. Worse loan company ever. Lost my title and continue costing me money even after the loan is paid off. I haven't spoken to the BMV yet but what a financial mess!
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July 2022 by Jemal E.
I was approved for a loan through LoanMart and OH MY GOD! I uploaded all proof less then 1hr and boy O'boy the run around, laziness and B.S. they tell you. I spoke to 5 different people and nobody was updated. Let's not talk about lunch, 30 min? Nope.. 1 hr? Nope... 2 hrs maybe a response. If you upload docs online, expect 48-72hrs for any funds. I asked for proof of policy because of the B.S. I was denied. I asked for a supervisor, I was denied. Not good for emergency funding, not a good business.
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May 2020 by Cristian Perez
I would not recommend LoanMart at all. In a time of a crisis they offer zero help what so ever. You would expect some sort of relief help due to Covid-19 but no. You are stuck on $300 plus on payments of pure interest with about like $10 going to the principle if you are looking for an auto loan I do not recommend them at all. If you are looking for an auto loan I recommend you looking into “Oportun”.
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August 2018 by Rocio Mendoza
Friendly and fast service, very helpful! Thank you all!!
