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November 2023 by Nicole P
Minimal customer service and not a lot of variety for clothes.
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March 2023 by Rich Sajdak
Great store. As Canadian as you can get. :)
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December 2022 by Doug Campbell
A beautiful selection of classic Roots apparel!
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December 2022 by Leah Loynachan
Staff were completely uninterested in helping shoppers, of which there were many. Store is filthy with dust and as a result so were many of the clothes I picked up. Unfortunate experience with a well known Canadian brand.
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November 2022 by Mlad DJ
Came here to purchase some sweatpants. I've always been satisfied with the quality of Roots clothing. It is a little on the pricy side, but at least you get what you pay for.
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August 2022 by Aude Cottier
Really shocked by the level of service in this roots store. We've been to quite a few of their stores in Vancouver and in Banff and staff were lovely and helpful. Here staff seem completely bored and not caring about offering help.
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July 2022 by Philip Taylor
So frustrating. The mens dept had no XL’s and everything fits small. What the heck? I’m not that big.
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February 2022 by Dawn Veloso
Your staff at this location are disengaged. Nobody helped us with the sizes we needed. They were all behind the counter! You've lost a sale!
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October 2021 by Eliza Beckett
Expensive but good leather item store. Wish they have more variety of belts for ladies. I bought some belts but the size didn’t work for me. Wish they have opening belt holes service.
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October 2021 by Miranda Hanson
Very cool that they collabed and made a Whistler line of Roots clothing, the staff was helpful and the atmosphere was bright and cheery. I love their sweatpants!The only downside was they didn't have XXL mens available in the Whistler branded zip-up sweaters.
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September 2021 by Janelle Blackman
Great selection, store was very neat and organized. Looked like most sizes were in stock. Really friendly staff at this store. I love shopping for sweats here.
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September 2021 by Stacey S
Came here super excited to buy a Whistler sweater yesterday but the staff were not friendly and helpful. Soiled my experience for sure
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September 2021 by Jason Symes
I bought a pair of boots there. The 2 ladies working were very helpful and nice. Good store!
