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February 2024 by Tyler Eardley
great service. Chris is a skilled boot fitter
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January 2024 by Luke Dunn
Extremely helpful when I broke the walk mode on my boots in the middle of a trip. They had a spare and replaced it then and there. Saved my vacation!
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December 2023 by Iryna Shexira
Fabulous!
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November 2023 by Nicole P
High quality items but minimal customer service.
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November 2023 by K
I don't often write comments and I buy way too much gear :) However I must say all the staff in Escape Route are extremely knowledgeable, healthful and relaxed. Their selection is all top quality. Great place to hang out !
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August 2023 by Michael Schmitz
We needed gas for our small camping stove, which we got without any problems.
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August 2023 by Jess
Really cool store, but didn't have the best experience (July 8th ~ 12pm). Browsed the store for a bit in hopes of getting a jacket and left without purchasing anything after a tall, male employee kept following us around the store. It is really uncomfortable to shop when someone is watching/suspecting you. My 4/5 star rating doesn't necessarily reflect my time at the store as I mainly wanted to share my experience.
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May 2023 by Stewart Martin
A big shout out to the Escape Route team for helping me with a warranty issue with my Fritschi Binding. Escape Route and Fritschi are a great combination. Very happy with service and warranty.
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March 2023 by Adrien R.P
Amazing help from Piers today who did work on my boots. Super knowledgeable and was willing to help with whatever I needed.
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January 2023 by Ross McKay
Not super happy with Escape Route Whistler's response to a Warranty Claim of Fritschi Bindings (They are a distributer).My binding broke so I looked up the warranty policy and was told that I would need to take it to an authorized Fritschi dealer. Escape Route Whistler is a dealer of their bindings.I went down there, we took photos and I gave all the info requested. The guys in the shop were very helpful with this. They were unable to repair it so I was told they would send out a warranty ticket and to await a response.Fast forward 9 days and still no response despite several phone calls and emails. I finally get a response telling me that I should just submit a warranty ticket online with Black Diamond (owner of Fritschi).Frankly im not impressed it took 9 days for them to tell me this, it seems like they are passing the buck and don't want to help me deal with this warranty claim.I've shopped with Escape Route Whistler many times in the past but this has left a bad taste in my mouth. I likely won't return.EDIT - In response to owners response:I don't mean to sling mud but here we go...My local ski shop took on this warranty claim as is their responsibility as a Fritschi Dealer; something Escape Route Whistler could have done as well.My local shop have communicated directly with the manufacturer regarding this warranty claim and are helping me through this process.It is a shame Escape Route Whistler is too busy or simply does not want to help customers with warranty claims when they themselves did not sell the customer the product.If Escape Route is a dealer of Fritschi products, then they should help with warranty claims regardless.Their behaviour undermines the entire dealer warranty claim system.I will not be returning to this store again.
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October 2022 by Jennifer Davidson
Top notch Quality gear!!! and knowledgeable staff who go the extra mile every time I'm in there. Can't wait to try out my new Backlands this winter. My son is also immensely satisfied with his new Tecnica shoes.Thanks kindly,Jen
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August 2022 by Maroš Brodanský
Very welcoming staff members, 15min free convienient parking in a front of the store, and items to be found, wich is hard to find in other shops (e.g. shoe wax)
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August 2022 by Shelby Arcay
Awesome store with lots of backcountry gear and accessories. They also do rentals at the other location
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July 2022 by Vikki Leung
Great store carrying a plethora of different brands and gear for all your outdoor needs with knowledgeable and friendly staff (thanks Antoine)!
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July 2022 by Katie Robinson
Escape Route has the best customer service! I have been searching for a specific hiking pack for so long and they placed a special order for me from the manufacturer. Ollie was great and he went above and beyond to ensure that I got the bag I wanted!
