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January 2024 by jr longley
Deals and more deals! Quality clothing at great prices. The service was awesome. Lots of styles, colours and sizes to choose from. I love this place! ???
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June 2023 by Wendy Roby
Our 2nd visit since 2017 and they didn't disappoint. Really friendly helpful staff. Prices were great and very comparable to our Australian prices. Purchased 2 pairs of hiking shoes and I've worn them everyday since because they are so comfortable.
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June 2023 by Gwendolyn Wong
We found the staff helpful, courteous and knowledgeable. Special thanks to Javier for helping us find hiking pants, jackets and even a portable picnic blanket!
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January 2023 by Howard Sterling
Worst customer service experiance ever. Do not step foot in the place the workers are incredibly rude. Go to Helly Hansen much better quality and way better employees
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December 2022 by Jackie Diewold
Excellent customer service. Friendly staff
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December 2022 by Carolline Lewis
I just visited this store after arriving to Whistler, they had a lot of good items on sale, seemed legit, but when trying to pay with my Discover card, the system would not accept, which is pretty odd, I tried all sorts of things to make it work but it wouldn’t, as soon as I tried my AMEX it worked right away. Then I left the store, happy with purchase, but almost immediately after (5min-10min) my phone buzzed with random AMEX charges of around $1 from different vendors around the US. I logged on AMEX app and froze my card right away as that was obviously fraudulent activity, but 2 min after freezing it, “they” tried to charge my card with $880 from Apple Store, twice, but it didn’t work as my card had already been frozen. I just find it freaking odd and suspicious that this fraudulent activity happened right after using my AMEX at this store. Side note: I had not been using my AMEX for days, this was the first time in a while. That’s it, extremely disappointed that there are or were scammers in that store. I carry lots of cards with me, and I was using all the other ones all day long without any fraud taking place with them. So take away what you can from my story.
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November 2022 by Jody Drapkin
This company doesn't care what we think because when you buy something online and say you'll pick it up in the store they don't care that you then see their store sales price and they will not honor it when you overpaid by buying it online stupid company after two phone calls to where I paid them and they couldn't still could not figure it out as soon as I walked into the store I felt overcharged and not taken care of as a customer thank you Eddie Bauer goodbye
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November 2022 by Casey Gambling
I was shopping at this store with a friend yesterday, and the cashier said they were having issues all day with their credit/debit system so to bare with them. I said it was no problem and let's try. My AMEX was not accepted. When I asked if they took AMEX she said yes. We tried again and it still would not go through. I didn't have a problem with this as things like this happen. I said I'd come back tomorrow (today) hoping it was fixed. My friend tried her VISA and it worked. She looked at me and said 'that's so weird you literally just paid for dinner' the tall blonde girl behind the counter looked at me and said 'maybe you just don't have money' I was pretty shocked and just said 'I don't think that's the case' my friend looked at her and said 'I can assure you it's your system and not her card' and clerk behind the counter just looked at us and Said 'well it doesn't work' after they are the ones who said they have had issues all day their their system. I was pretty shocked. For someone who has a family home in whistler and many friends and family in the community, I will be letting them know not to shop here and the terrible experiance and attitude we were met with. Incredibly disappointing - buy Eddie Bauer online, your payment will work and you won't be made to feel embarrassed.
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July 2022 by Jp
Dont usually take the time to leave reviews, however, Shannon's level of customer service was incredible. Knowledgeable of the products and efficient. Made my exchange a very pleasant experience.
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July 2022 by Lily Poei
The Eddie Bauer Whistler store has a great selection, helpful staff and they usually have something on sale. Last week we were kindly helped by the amazing Michaela. She helped my daughter choose a ski jacket. She explained the different features of the various jackets. My daughter finally decided on the black and purple 3 in 1 ski jacket. Michaela also explained how to wash and care for our jacket. Thanks for the great customer experience!
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July 2021 by Jake Charles
The ladies here are all really friendly and professional. They stick to covid rules and regulations and although very busy, did very well under pressure. We purchased lots as we didn't feel rushed even though it was busy.
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July 2021 by Emily Oxley
Amazing service, helped me pick out s new down coat and so patient while I tried them all on and chose. Can't beat those prices at the moment especially for that quality!
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July 2020 by Francisco Macias
Great selection of clothes. Went on Christmas eve and the discounts were amazing
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July 2020 by Maura L
Just stopped in to get umbrellas and the prices were great and the service very good. Love Eddie Bauer!
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July 2020 by George Halse
How do they make any money? I bought a shirt and trousers for 60% off the sale price? Whole outfit cost me less than a shirt in any other shop.Staff really helpful and helping me get those sweet little deals.Great for inexpensive but high quality outdoors gear. Great return policy, highly recommend this place. My mum loves it!
