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May 2023 by Di Hall
Very friendly Team to greet me as soon as I walked in the shop. I am new to skiing and care was taken to get me the right equipment . But it was swift, simple and professional. No problems with the fit of the skis ,boots,hat . Then on my return the Team were again very friendly asking how my day had gone; were the skis OK etc . I wouldn't go anywhere else next time. Thanks ,I would Highly Recommend!
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May 2023 by Trudy Hall
First rate experience from start to finish. Knowledgeable and friendly staff. They actually listen to you. Helpful with suggestions. Want to help with any problems related to their service and even with other questions. I have used them at Whistler/Blackcomb at least 3 times and once from Banff, Alberta. First class every time.
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April 2023 by Keith Reid
We have used Black Tie for each of our visits to Whistler. Fantastic delivery service, friendly and informative fitting of high quality gear.
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April 2023 by Natalia Dabdoub
I was in a bind, and I called their customer service who were SOOO friendly, helped me answer all my questions, and made sure I was taken care of. The process was super easy. I submitted a rental request and within 15 minutes I got a follow up email asking for my size and confirming that they had the items. It was WELL priced, quick to process and the actual experience was SUPER easy. they were friendly, helpful, and quick. love this service
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April 2023 by Maria N
Highly recommended! The team was great, knowledgeable and helpful. The process setup was very efficient; from placing the orders, to equipment fitting, to pick ups and drop offs. I will definitely rent from here again.
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April 2023 by Ron Mitchell
Excellent service and great selection of high-end skis!I've used the services of all three Black Tie Ski Rental Shops in Whistler and all the employees and rental equipment are First Class!
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March 2023 by Andrew J
We received an excellent experience from Black Tie.All was exactly as we expected with service from a happy, proactive, team. They even have comfy sofas to sit and try your gear on! Definitely recommend.
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March 2023 by Alexander Hardy
Rented powder skis for heli-skiing and twin tips for the terrain park. The care and attention of the staff was exceptional. They were as excited as we were about the heli-skiing and wanted to make sure that we had the perfect kit. Checked flex vs current skis and called around their shops and warehouse to get the best options brought in.
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February 2023 by Corey Burroughs
I've been snowboarding for nearly 20 years. I made a mistake of not bringing my own gear to Whistler and rented the "premium" package from Black Ties. Unfortunately, the equipment I received was subpar - the snowboard was mediocre, the bindings kept coming undone, and the boots were so uncomfortable that I couldn't even ride down the mountain. When I approached the shop to inquire about exchanging my gear, the staff treated me disrespectfully and blamed the delivery guy for improper fitting. They offered me a different size of the same inadequate K2 boot, despite my request to try other brands I asked if they had other boots and they said no. What's the point of a premium package if all you have is the same low-mid grade equipment? If you're anything above a beginner, this place is not for you. I ended up going to Spicy Sports right next door and my experience was so much better!
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February 2023 by Shannon McNamara
Excellent service, great staff. The equipment was excellent and I was pleasantly surprised by the choice of skis. The staff arrived with a few options based on the information I had provided. I would highly recommend.
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February 2023 by Laura B.
If I could give more than 5 Stars, I would! I can't imagine a better gear rental experience than we had with Black Tie Ski Rentals of Whistler. In all ways, our experience was first class:* Ease of reservations and competitive pricing*Availability of delivery times (we chose the earliest, 7:30am, since we arrived late the night before and wanted to get on the slopes ASAP the next morning). *Nothing could have been easier than having the delivery and fitting right in our hotel. *Punctuality, friendliness and knowledgeability of staff: Rory was great! Cheerful and helpful, we felt welcome and prepared for our first visit to Whistler Blackcomb as he answered our questions about the slopes.*Incredible gear! My skis were brand new and my partner was thrilled with the two snowboards he got to choose from. *Ease of return. All we had to do was leave the gear with the bellhop at our hotel and notify Black Tie that it was ready for pickup at the end of the weekend. Thank you, Black Tie. We loved our visit to Whistler Blackcomb and can't wait to come back. Your 5 Star business added so much to our experience!
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January 2023 by Sarah van Dijken
Overall excellent experience renting ski equipment! Staff was accommodating and friendly, and they take the extra steps to ensure you are comfortable. As a new skier I was unfamiliar with the gear, and the staff taught me the basics about the skis, including the bindings!I will be returning in the future, and know the service will be amazing! I highly recommend renting with Black Ski Rentals because they simply cannot be matched
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January 2023 by Ange Teulon
We had such a fantastic experience recently hiring our ski gear. Ned was awesome making sure that we were fitted correctly and being able to provide great knowledge of the mountain and conditions.After my first day of skiing my boots weren't very comfortable which was no issue I just went back and swapped them over.Highly recommend!
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January 2023 by Cameron Cherry
The best customer service I have ever experienced. All the staff were extremely kind and it was very clear that they cared deeply about helping their customers. A VERY well ran establishment. I will definitely be returning.
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December 2022 by George Franciscus
Beck Tie is amazing! The staff is professional and very friendly. Check in/out was fast and we were on the slopes quickly. They double check weight, height and ability to ensure settings are safe. They upgraded one member of our party to premium boots at no charge to get the right fit. We picked up at the Whistler Sundial Hotel which is just steps from the lift. Highly recommend!
