-
October 2024 by Hamed Moniri
I had an excellent experience with Setayesh at Telus. She went above and beyond to resolve an issue I was having and took the time to suggest a much better option for my needs.
Her professionalism and knowledge made the process smooth and stress-free. I truly appreciate her help and highly recommend working with her for any Telus services!
-
October 2024 by Ronald Schouten
Excellent service. Came in with an obscure call connectivity problem and these guys put in the time and fixed it!
-
October 2024 by Allen604
I received wonderful service at this Telus location. Kane was super welcoming and friendly. Once I explained to him what I was looking for, he gave me plenty of options and set me up with the perfect plan. Thank you for being so kind and hooking me up with what I needed. I have an affordable plan with everything I need now. Will definitely recommend Telus at Park Royal to anybody that is looking to get a new phone plan. Keep up the awesome work!
-
October 2024 by julien morisseau
lied to us and gas lit me. horrible service.
-
October 2024 by Alyssa
Horrible service. The guy lied about a deal on Boxing Day. Kept pressing “bring it back”right in front of my face even when I said I do not want that multiple times.
Their system had an issue so I was told to come back the next day, and they would have my phone and exact deal on hold for me. Surprise! No phone, and the deal doesn’t even exist. They told me go to cap mall location and they will have the phone and deal. Surprise again… this deal does not exist! Literally two whole days of Telus line ups and lies to my face. The manager was standing way too close to me and getting angry when I told him it’s not right to tell customers that you will have the phone and deal on hold for them and not honour that. Yuck.
Now a year later, I get a notification from telus that it’s time to bring my phone back, and that I am in fact on a bring it back contract. Thank you so much for the lies and waste of my time and money. 14 years with Telus, we spend $5000 a year on 3 lines only to be lied to and sent on a 2 day long goose chase by a rude and sassy man. Cap mall location even said they weren’t surprised to hear about this. And now I have to deal with the lovely Telus customer service to sort this out… save your time and energy and go to a different location.
-
October 2024 by prouhi
Hassan was very helpful when I had my iphone changed and ran into a sim issue. He stayed late after store close to assist me to make sure I can use my phone.
-
October 2024 by Naz Goudarzi
Hassan was the most helpful, polite, professional and caring I've ever met in this location and any other Telus outlets that I remember. Telus is lucky to have him. Thank you Hassan.
-
September 2024 by Jonathan Iordanou
Not a good experience, at all.
Telus told me that online orders do not charge a $60 activation fee, whereas in store they charge the fee unless I get them to directly call Telus to get it waived.
I am leaving for vacation soon and the phone will not arrive in time so I called the store. They basically told me they cannot do anything and as I replied they cut me off mid sentence and said "I am with a customer right now, we'll hold the phone for you- bye"
Its very shocking that Telus would not waive a $60 fee when it costs them to ship the phone to me, rather picking it up in a store that already has stock. So much for reducing their carbon footprint and "creating a sustainable future".
-
September 2024 by Michael Kerr
I was at the Telus in park royal today and the representative Hassan helped me get everything set up and was very helpful with getting me familiarized with my new phone and plan, excellent customer service 5 stars!
-
September 2024 by Cole McCulloch
My wife and I had a fantastic experience at Telus Park Royal this past weekend. Gabriel was incredibly informative, helpful, and provided a seamless transition to Telus.
-
August 2024 by Russel Snow
One of the most ridiculous customer service experiences of my life.
Despite offering a $45 deal, we waited an hour to be told, at the point of signing, that the deal wasn't available and we would have to spend an extra $10 a month for the cheapest plan.
Despite Rogers being able to offer the $45 price the staff refused to budge. We almost walked out but, after wasting an hour of our lives they had us over a barrel.
However, the worst was still to come. Despite insisting that we needed an eSim we were given a physical SIM which required an additional 45 minutes to fix.
There was not one apology given by the awful staff. Disgusting service, avoid if you can.
-
July 2024 by Mansoor Karimifar
This is the second time in this store, Paul was the agent who was helping me. I found him very friendly and knowledgeable. Thanks.
-
July 2024 by Jazz Zoppa
This is the worst Telus store ever ! Every.
Time I go in this store.It's a problem....No customer knowledge or service. They told me to suspend my phone for the winter because I leave the country.. And then while it was suspended after two months they canceled it and gave my number to somebody else... Every time I go in for help they are not helpfully. Paul today told me it wasn't his job to help me... I have 3 phones with this company.And i've dealt with them for years and this is how you get treated... They also won't take cash to pay a bill.. I am pretty much ready to leave telus..
-
July 2024 by Lion Carew
Amazing service! They were very helpful. I was very impressed with their customer service.
-
July 2024 by Fariba Zare
Awful, poor customer service.
