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August 2024 by Janea H
Was very disappointed in my experience at the park royal location. I ordered a pair of shoes on a Monday at this location as they didn’t have my size in stock, the sales associate told me that he would order it for me and it would be at my house the next day. After I paid he said if it’s not here the next day it would be the day after. However it has now been almost a week and my shoes have still not been delivered :( I would not have bought the shoes if I knew they would take this long .
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May 2024 by Hayley Kelly
Park Royal West Van Browns-
Sivcan has the greatest customer service.
As a stylist I shop at every store from department stores to luxury boutiques. I have never met someone that is genuinely kind and has great knowledge on all his shoes he sells. I come in to shop for a client and I’ll mention my client has wide feet, he walks right to the shoes that I would need and shows me which shoes to avoid for wide feet. He suggests great options that I don’t notice as well. Very grateful to have him help me while I shop. Sivcan makes it a breeze to shop at Browns! Thank you Sivcan!
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April 2024 by Kyle Anderson
Exceptional Service and Comfortable Shoes!
I recently purchased a pair of Hoka shoes from Browns, and I couldn't be happier with my experience. While it did take some time due to a few rushes, it wasn't a bother as I was on vacation time. I spent quite a while trying on different shoes, walking around, and even experimenting with different socks. Throughout it all, Jennifer was incredibly helpful and attentive. Her knowledge and assistance made the entire experience truly amazing.
Despite the store not having my preferred color in stock, Jennifer went above and beyond to ensure I got the shoes I wanted. She arranged for them to be shipped directly to my house, and to my surprise, they arrived in just two days!
Overall, I'm thrilled with my purchase and extremely grateful for Jennifer's outstanding customer service. I highly recommend Browns, especially if you're lucky enough to have Jennifer assisting you. Thanks to her, I'm now enjoying my comfortable and supportive Hoka shoes wherever I go.
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March 2024 by Y K
This location customer service got worse.. used to be lil better n now is terrible. I won’t buy shoes from here.
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February 2024 by studio rental
Thank you, Zoreh, for your great service and friendly disposition! Much appreciated!
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February 2024 by dianaa dreams
Thank you for best experience I had in browns in Park Royal , I had been there one week ago a beautiful lady named Pegah helped me. She was very patient and helpful for me . I really appreciated about nice customers service
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January 2024 by Julia Cars
Thank you Liz, Sivcon, Zohre , Erfan and Jennifer for providing exceptional customer service. All of you work so hard to manage the busy holiday time. Thank you for being so kind and patient. It was a pleasure to buy a number of shoes !Julia
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January 2024 by Farzaneh BM
Arad is an amazing salesman with a great attitude and very friendly. He found me a few more styles that I would normally choose. He showed me others styles would actually look much better than the ones I had in mind. I would recommend to seek him in Park Royal store and asks for advice! Excellent service.
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December 2023 by mina mazani
Always good experience at this branch. Friendly and helpful staff. Zohreh has helped me today and I had an amazing shopping. Although I live in downtown, I prefer to shop at this location.
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December 2023 by Susan Gurnett
Great customer service. Unfortunately, they didn't have the size of boot that I wanted. However, they were able to find one and they delivered them to my home in less than a week. I do find their prices of Michael kors kind of expensive.
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December 2023 by Jodie
There was a manager there 2 years ago, very kind! Location is still a great place to visit - very welcoming!!
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November 2023 by Deb Kleinfeld
Love Browns!! Best shoe selection around!!
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November 2023 by J KH
While waiting to pay, I watched one of the managers laze about, constantly on the phone, making the sales associates run around for her while she just greets a customer and then says the commission is hers. The cashiers, separate from a sales associate, are very rude and pushy which makes no sense as they are just ringing you in, and don't listen. Will never shop here again.
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October 2023 by farshizo
Great selection, i buy all my shoe from here and it's always a great experience.
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September 2023 by kimia khalghani
Great customer service especially Zohreh who helped me to find the shoes that I wanted them. Thank you Zohreh for your great service.
