-
August 2024 by April R.
I rarely complain or post negative reviews but after trying to connect with management or ANYONE who can address our concerns after 3.5 months of trying, deserves some feedback. The lack of customer service and accountability from this facility has been the worst my husband and I have ever encountered. My husband and I put our daughter into swimming lessons here that ended in May and her swim report card on how she did (so that she can progress to the next level) was never completed. My husband has gone in person and called close to 10 times for a resolution and no one can be bothered to even contact him back to resolve this. It’s very clear that there was no report card done for our daughter (and it would have been hard to do when every single class she had a different instructor), but to not even respond to your customers, who paid for a service and didn’t get a result from that service is incredibly disheartening. This may be a great facility for certain services but out of all the swimming lessons we have enrolled our daughter in, this has been the absolute worst experience. Now (after doing her best swimming yet), she has nothing to show for it and will likely have to repeat the same level since we haven’t received any results for her to move forward. I hope someone in management learns how to respond to problems and come up with solutions. My husband is a very mild mannered and patient person and this is unacceptable. Do better!
-
June 2024 by Earth Explorer
Another outstanding YMCA. Three large workout areas and a nice stretching area.
-
February 2024 by Chris Foster
Been glad to see this YMCA get back on track after some post COVID issues. Pool hours are much better and far more reliable, overall hours are pretty reasonable, and gym equipment has good variety. Not too busy except after work hours. Morning swimmers are very friendly and same with the lifeguards. Squash courts are an underrated perk. Wish they didn't close each and every possible stat holiday but otherwise happy with it.
-
January 2024 by Melissa Zacharias
I really love this gym and the staff are wonderful! But…I have tried going to spin class a few times and although the instruction is awesome and it so much nice since moving the bikes back into the smaller room, the bikes themselves are old and hard to know what gear you are at. Plus they aren’t smooth so you don’t get a super enjoyable ride. There’s got to be a spin bike source that the Y could get secondhand that would be much better.If there were better bikes, I’d give this place a 5.
-
January 2024 by Matt
Great people and equipment. Basketball gym, pool, weightlifting room.. everything!!! All you need with the best monthly rates in town
-
December 2023 by mark richardson
The staff there threatened me the other day
-
October 2023 by Sukhraj Nagra
First and foremost, I am shocked that when people feel the slightest bit upset, annoyed, or irritated from an irrelevant issue they leave a review of 1, 2, 3, or 4 stars. Most of the complaints I see are from closing at 9pm or something else that is beyond ridiculous. I guess it’s easy to pull out your cell phone and start writing nonsense whenever you like. This place, unequivocally and undeniably, forms one of the pillars that holds the City of Victoria together. We all know what a gym consists of: cardio machines, weights, so on and so forth, but what really sets this place apart from other gyms is that being a gym is a tiny part of the identity and function of the Y. It’s the emotinal-social, culture and mission statement that sets this place apart and on top of that folks please remember it’s a NON-PROFIT. There not here to sell you protein shakes and get excited when your biceps grow another 2” inches. Last but not least, the staff here are some of the most sensible, upright, exemplary, honourable, angelic, civil, tactful, hospitable, kind, empathic, gentle, compassionate and conscientious people that are in this city. If I was a serial killer, I would be hunting down anybody that leaves this place nothing less than 5 stars and I would be known as the first serial killer in Canadian history that does what he does to the people that lay false claim to the YMCA. Good riddance to these delusional comments.
-
October 2023 by Mohammad Wassie
Conrad was super helpful! Helped us resolve some issues very quickly. All smiles and good vibes :)
-
September 2023 by Robbaguns
Really good gym nice workers good equipment it’s not to busy so it’s pretty chill but I don’t like the hours 6am-7:45pm there’s a lot of times that it’s like 1am and I wanna go but it’s closed
-
July 2023 by Sari Alesh
I lost my credit card last month, and then I paid my monthly membership fees online, $54.After being their customer for almost two years, they told me in the gym a week later that my membership has canceled, and I MUST to start a new membership if I want to keep going! IT FELT LIKE A PUNISHMENT!Based on this treatment, I decided to leave and go to another gym and then realized later that I MUST to submit a cancellation form if I want leave too, which doesn’t make any sense and FELT LIKE A TRAP!!I don’t like this policy. I would appreciate it if they sent me an email to let me know about their complicated situation.Obviously profit is the highest priority for this “ non-profit organization”, and I don't see any respect by treating their customers this way.
-
June 2023 by Sterling Sanchez
Good prices, great if you are only going for cardio. Unfortunately, there is a lack of anything else, so you have to go at very specific times in order to get in a workout. The early closing times are a key component of this issue.Regardless, location is quite good and centrally located downtown.
-
March 2023 by Robert F.
Glad the Y has put their fitness and pool schedules on line that is easy to find. They have increased the hours that the building is open. Hopefully they will bring back all the evening programs that existed before the pandemic.
-
March 2023 by Finish AU
Really good gym nice workers good equipment it’s not to busy so it’s pretty chill but I don’t like the hours 6am-7:45pm there’s a lot of times that it’s like 1am and I wanna go but it’s closed
-
February 2023 by Jennifer S
Great attitude, excellent customer service and a passion for community. Thanks YMCA!
-
December 2022 by Dan Mack
The hours of operation for the Y are definitely confining. Because they close so early I feel like I'm just donating my membership fee. Anytime Fitness and Steve Nash Fitness World are competitively priced with the Y. Until the Greater Victoria YMCA/YWCA expands their holiday hours of operation I strongly suggest you take your hard earned money to those businesses. Also, it is way too difficult to find out if this business is closed due to inclement weather. Honestly, whoever is running their social media is putting in minimal effort. It's that or they are in over their head when it comes to making the necessary information available to their members. Honestly, coffee shops are better at letting their customers know that they are closed due to sudden snow conditions. It's as simple as changing the automated voicemail. Heck, there wasn't even any paper signage taped to the windows to let anyone know they were closed due to inclement weather. An Instagram story and website prompt is minimal effort.
